I like the concept but the execution isn't there yet. I expect the app to get a lot better given how much money Fair has raised and who is working on it and my main suggestions are: include actual pictures of the cars only (not stock photos)
I really don't have nothing bad to say about Fair. I've been with them for a few months now and any little problem i might have they are willing to help or fix. Their customer service is amazing and so far my experience has been great.
I'm the perfect fair customer - unsure how long I'll need the car but I know it's at least months so I don't want to rent. Fair presents very ‘fair' pricing with open ended end dates so you're not jammed in with a car you don't want. Sarah N a rep contacted me directly with a coupon and guided me through the process like my own personal angel. The dealer in Huntington Beach had the car in perfect shape and were really kind and patient. And Matt D from corporate followed up personally and was enthusiastic and genuine. I highly recommend Fair. You'll be glad you jumped in.
Me and my son both got vehicles from this location. They were awesome people. I'm on first name bases with these two. I can't wait to send more of my uber friends to Claremont and see Logan and Rudy! They are by far the BEST!
It was a great company. Good cheap reliable vehicles. Now that they changed their pricing and made the down payments fixed it's not worth it. Couple grand down for a used car plus the monthly jumped also. They'll claim it's cheaper than before and it's helping us. But they're just lying to promote the company.
I wanted to rent a car but was confused about pick up and drop location. Talked with their customer service, they gave me a good option for both of us.
I spent countess hours and energy trying to get a car only to find out I was given misinformation by one of their customer support agents. The app also kept freezing on me repeatedly. Not an ideal experience.
Update 6/13/18: Problem still exists. Keeps looping back to the search page over and over agin no matter the vehicle. I'm done with y'all. Original post 6/11/18: This app is garbage. After I turned in my first Fair car (which I got in January and was actually a smooth process)
Signed up and was approved for a car last week. After selecting 1st car app still tells me I need to pick up car company will not confirm that they cancelled order told to call back the next morning. This is ridiculous and I understand it takes time for a refund to process back into my account however to not provide any documentation or anything. They say they record all phone conversations and chat logs well I have done so myself with screen shots and video recordings and will be putting in a dispute with my bank and attorney if necessary to get my money back from this company. Buyer beware definitely not as easy as it seems. I'd hate to see what happens if you get a vehicle and want to return it how long they continue to charge you."
Not a paid review. Long story short but a majority of places do not offer the maintenance coverage roadside assistance and other perks of leasing through fair. However if you're like me your credit is either poor or non-existent which means you won't qualify for most of those fancy lease deals that dealerships offer. That's where this app wins out. They will take a soft pull of your credit and if you have any repos
Didn't realize they were going to put an inquiry on my credit report without me even getting access to the app period! Would rather have not had that happen at all. Not very fair. I don't remember telling anyone they could do that either.
I had a Fair car for about 5 months. Aside from breaking down on the second day- which they did fix- my time having the car was decent. Honestly they do not care about their customers and only want to look good. Too many cooks in the kitchen here."
Hate how this app doesn't list if it's an auto or manual in the basic info menu. Spent 45 minutes yesterday driving to a location to find out that the vehicle was an automatic. Poor layout and focus on things that don't matter like saying it has air conditioning and alloy wheels. What car for 300$ a month doesn't have that!
As a car enthusiast I know exactly what I want. More filtering options would be ideal rather than relying on seo to find a trim level you want. (Ie "mustang gt" vs filter by v8 engine) An option to save search parameters + enable push would also help.
Probably the worse app ever. I have been trying get a car since December but I keep getting a response back saying my drivers license expired which it doesn't expire until the next year. They supposedly fixed it but never anything new don't waste your time it's useless
This company has many issues. You are better off going to anywhere but here. I ordered a vehicle paid for it and after 2 weeks was told it would be another week for delivery then another then another. There is no one you can call or email. They do not return phone calls. Service is terrible
I have tried to obtain three separate vehicles. They check if you have money To cover the first payment then it says it's confirming the order. Three times I get an email saying the car in no longer available. This last time I called the actual dealership. They said they car is completely available. So I don't get the business model here. Sounds like a good idea but they cannot deliver. I would highly recommend avoiding Fair. Also almost every five star review is a bot. Check the most recent. I am now up to four vehicles that were unavailable. I am reporting this scam app and service to Apple. It needs to be pulled from the App Store.
But I think it could be improved. This is a subscription era and I really don't mind they pre-screening or checking my credit score as long as they give me the flexibility. I highly advise the founding team to come up with a package like that. I mean those dealers have too many cars sitting there anyway! That is being said I'm going to try the service very soon and see how it goes."
I have a bad experience with Fair since I'm not able to create a ride-share account due to a "glitch" in the system while they have a very responsive & great support team but with all due respect they're weak technically! It has been more than 3 weeks sending emails & chatting with them trying to solve the issue so i can use the app with no success! The last email i got from them last Friday and they stated that the problem affects only a certain percentage of people due to my bad luck and unfortunately they don't have a time frame when the glitch will be resolved which is in my opinion this considered as lack of support. I didn't even started to use the app and they're asking me to be patience until they sort out the problem. Mu advise is to hire technical people who can solve such issues faster specially when you don't have a functional website as alternative solution. Thanks.
Visit their Facebook page to see the real reviews! Fair is just like any other car dealers. Rip off! None of the representatives know what they are doing. Don't trust the charges they show on the app. After the soft credit check. It's more than that
Overview
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 47th among Autos sites.
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- Santa Monica, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members