I think their service is amazing and very simple and easy to get a car. I suppose picking a good dealership to work with is helpful. I got lucky and was matched with a great dealership that has been around since 1951. I would say that 80% of your experience is with the dealership you get the car from. So make sure you do research on the dealership first. My experience with the Fair app itself was great too. I searched for a vehicle for about a week my credit is not great and there are hundreds of cars under $300 a month on here. Almost all the vehicles available have low miles and are only 3 to 4 years old. I'm rating Fair 5 stars for them helping me get a car at an affordable price where I can still save money along the way. Thank you Fair!"
I was able to get a car with Fair when they first came out... I had the car for 2 years and just returned it... I never had any issues... I'm grateful for this company because it allowed me to quite my job and do ride-sharing full time... great customer service... thanks for allowing me to take care of my family
They've made everything quick and easy. The transaction went very smoothly. I paid the start fee and received a notification to pickup the car from the dealership the next day. Seems like they go out of their way to make things as painless as possible. The app is great! I even got a awesome deal on their car insurance. So far
I tried to rent a car to drive for Uber. I paid the weekly deposit (185$) and the first weekly payment (201$). For some weird reason nobody cared they said I would have to wait 5-7 business days for some help or 10 days to have my money back. I hope someone can get in touch and make me change my mind and my review but so far 1 star and worst company ever."
Easy to use. Lots of selection. And AMAZING customer support. Either via the chat in the app or by phone. Everyone went above and beyond to make sure i got the right car and organized test drives. Highly recommend.
Update. After receiving the response from Fair They email you a a confirmation code but don't tell you where to enter it. You have to hit "link not working". Then they require you to provide a drivers license and payment method just to browse the selections and options. At that point I bailed out and deleted the app. I'm not going to provide my ID and bank account info just to see if it's worth it."
I was originally drawn to Fair because of the ease of it all. My husband actually works as a finance director for a Nissan dealership and the prices on Fair were less than he could get me on a 3 year lease with employee discounts! He wanted me to try it on the customer side because his dealership just signed up to partner with them. I fully intended to purchase a vehicle from them. Got completely through all of the steps INCLUDING allowing them access to pull funds from my bank account to have an error come up that says "sorry not available in your area". When I waited on hold for close to an hour for a customer service agent to pick up the phone
The calender in the app to book your pick up is not there and it says "your car is available" then they check if it is actually available. But these were minor things and the customer service was awesome' I will recommend to all my friends!
I ran into a lot of bugs which probably won't happen to many people (some very ridiculous edge cases) but fair's teams really helped to fix them as quickly as possible. Haven't dealt with a team that worked as quickly as theirs in a while. Also
I've tried fair for a few months and the car rates are insane. They will do nothing to work with you or meet you half way even after speaking with a manager. They just tell you to return and get something else. I had to wait 3 hours to speak with a manager for him just to copy and paste the exact same thing the rep said. Very frustrated with this app and will probably return my car soon and delete this crappy app.
I leased a car for ride share use only. I was in an accident. And while car was in need of repair. I was charged lease payment while car was in the body shop. Insurance refused to cover lease payments. Fair was not willing to provide relief from weekly payments. Poor customer service. Account was placed in collections and jeopardized my perfect credit rating. This company will also really get you on wear and tear. This company is a joke and should be investigated. Buyer beware big time. Find other options!
Overall this a great app & it definitely is worth using if you need access to a vehicle. I've had interesting experiences with the customer service but Thom & Adam made me forget about the past experiences with their promptness & assertiveness. I greatly appreciate you two & the fair app for the wonderful experiences I was able to have while having one of their vehicles :)
The idea of this company is very cool and intriguing but they have the worst customer service that I have ever experienced in my life. Can't even express how I will never consider this company even if they get their act together. Poor customer service and they don't have your back if something goes wrong with the vehicle. They charge another start payment regardless if it's their fault for another vehicle. They leave you car-less for over 2 weeks after returning a vehicle. They continue to charge your bank even after vehicle is returned. They ruin your credit with countless credit checks. You can't ever get in touch with an educated individual on the phone. Garbage company. Good idea. Good luck..
I was looking to get a car from fair with a start payment of $1000 and then woke up next morning and the start payment was $4000! Like who would ever pay $4000 when your never gonna own the car it's a monthly subscription.! This App was good while it lasted but now it's just a joke don't waste your time guys.
Because of the update I can't purchase my car through Fair it will not accept my bank debit card and the app does not have a link for me to attach my checking account. How long will this big take to fix.
I really wanted to use this app and this service but I can't. There are only 3 options for a car in the entire California State when I search. 3 cars? That's it? Waste of time for me. And THEN when the app notifies me they updated their inventory it's literally the EXACT same cars! Poor inventory and poor service I'd give a zero star rating if possible. The only thing this app does is take up space on my phone. USELESS.
I swear this is the best app on earth man it's fast safe legit in your in and out this app lives up to its name you have bad credit and can't get the car you want fair will change that 5 stars all day
Picked a car from fair app and the dealership gave the a lemon. It sounded like I drove a monster truck of the lot. Gave it right back and had to wait a 6 business day unwind. You will be charged recurring payment even if you didn't drive the vehicle home. After the 6 days you will have to wait another 5-10 business days for your money back. For someone who does Uber for a living the service is far from convenient. Wind down period takes way too long
I usually don't review apps they told me that all of their cars get serviced before handing them out and the vehicle I had just received was just above ******* miles so it should have just had a big check. However the first red flag showed up about 5 minutes after driving the car when the tire pressure light came up on my dashboard. When I arrived home I checked the tire pressure
I've been waiting for a flexible option like this. I hate getting stuck in leases or long loans. This is the best innovation since Uber. It's actually bigger than Uber because taxis weren't THAT bad. Amazing product.
Overview
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 47th among Autos sites.
- Visit Website
- Santa Monica, California, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members