EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
I ordered 2 blouses back in May 1 just arrived in July and its the wrong blouse. I still haven't seen the other one. They don't keep you posted on the time frame of delivery. I'm very disappointed in this company and will not be ordering any thing else. I requested a refund earlier but no response from the company.
Would not recommend, they took my money and it's been two months and it's says it was shipped over a month ago... I believe this website is a scam.
I bought a blouse in June 2/20.
The estimate date was 10 day. I haven't received it yet. I sent email nobody give me a information.
Do not trust this company. They would not refund my money after saying they would give me a partial refund. Don't waste your time, money, and effort. They also have poor customer service. Some of my emails were answered and some not at all. They did not resolve my issue. Don't trust them. Don't use them. Don't even shop with them. Just don't. Please.
I placed an order with this company on 3/7/20.5 months later I still have no merchandice or refund
I ordered two dresses from this website three months ago. I haven't received anything! I emailed them several times with no response. I encourage anyone DO NOT PURCHASE ANYTHING FROM THEM! This is a scam website that will steal your money
I made a purchase of almost $250 just two weeks before my birthday which was on May 11,2020. It's now June 23,2020. I've only received one of the 7 dresses I ordered. Don't get me wrong the dresses are cute. But they are not worth waiting a month and a half for. That is ridiculous. What irritates me the most is the fact the rarely update the tracking information so you can know where your order is. They will not contact you, nor bother to excuse the fact your order may be coming in late. The Customer service is terrible, I would not recommend this website to any of my close friends or relatives. This is just sad because they have good potential with the products they sale, but the customer service stinks. Which is a big thing on rather or not I will support a business.
I ordered a dress that I thought would be a beautiful dress to change into at my weffing reception. Well when the dress came it looked like a bathroom rug... The dress was totally different from the picture I can't wear this not even as a costume... I will never order anything from eric dress again.
2 months later I still have not received my order! I've emailed and emailed and emailed and emailed! All you get is a run-around generic response! Had to get PayPal involved twice against them to get a refund. Save yourself the heartache and go by elsewhere!
ORDERED A PAIR OF SHOES 05/10/20, HAVEN'T RECEIVED AN ORDER UPDATE, AND ERIC DRESS DON'T RESPOND TO EMAILS! THANKS TO ME USING MY PAYPAL ACCOUNT, PAYPAL WAS ABLE TO GET A RESPONSE AND I'M IN THE PROCESS OF GETTING MY MONEY BACK!
This company is not truthful in their product. I ordered 2 items from them 3 months ago I only received 1 of the items and it was garbage. I never received a refund and every good review on their website is not true. I believe the company has posted those reviews to get customers, please beware. This is what I received from them
We are deeply sorry to tell you that your order(s) ************** & *******
Has(have) been delayed due to we experienced an unusually huge
Number of orders, our factory is speeding up to process, we will try
Our best to ship out your order(s) within 7 working days, we sincevrely
Apologize again for any inconvenience we have caused to you.
If you couldn't wait any more or you have any question about refund,
I tried to purchase some items and when I tried to process my credit card, my bank blocked the transaction. I called Cust serv to see what the problem was and was told they have have numerous complaints of SCAMS.
First it takes 5 weeks or more to get your stuff. Second, for what they charge for some of there items you dont get what it advertised. I bought a wig that was described as 16 inches, the curls weren't even 8 inches. See the pics it looked terrible, the hair was fuzzy as if it was used. And it cost 65$
This company is a big scam as their clothing does not match what they advertise. It is also a shame that those beautiful African American models don't know how customer order and never receive what they have purchased. I place a purchase back in February and its June and I have not received money, response or clothing. PLEASE, PLEASE, PLEASE DO NOT BUY FROM THIS COMPANY
I ordered a dress in Jan 2020. 5 1/2 months later, it have yet to receive the dress. They provided me a bogus tracking website that dose not exist to tracking my purchase. They are quick to respond to emails, but no product. Go figure! Enough said. If you do purchase from them, do not use your credit card use an online payment system like Paypal. Its easier to file a claim.
I put In 2 separate orders with these people waited for more than a month with a random email here and there saying my items were on the way, then a day or 2 later an email stating they had none of the clothing items on neither one of my otders. One totaling $48, the other $87... I have made demand of my refund which they refunded me finally after several emails demanding! They returned $37/ out of my $48(dont know why I did not receive all of it!... I still have not received my refund for$87! I have sent them email requesting my refund at least 4-5 times! They are keeping my $ and refusing to return my money... I have no merchandise and they have my money!. Now I'm going through the process how I can get my money back from these creeps! I will never shop with them again. And you shouldn't either. They dont have a return policy if your order does not workout. They just keep your money!
Been almost a month haven't recieved order. Steady preparing order... I want my money back. This site is a total scam.
This is some of the worst customer service I have encountered in my life. Their shipping is first of all really expensive second of all not fast at all it's Taken 2 months no package yet I've been getting no updates I've gotten three in the span of two months that are actually useful.the package was supposed to be here by my birthday because it was my birthday present it has been three weeks since my birthday and I have not received a package I'm not received an update that it's even in my state or that it's even in the United States
Do not order, merchandise is fraudulent smells funny, and no response on emails, will be contacting the BBB and canceling my PayPal account all are crooks.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members