The Service is exceptional. There was a wait I was acknowledged and told it would be a few minutes; I was asked if I would like a glass of water. I had the feeling my time was as valuable as their time was.
I really felt that I was cared and supported from the beginning to the end. Big appreciation to Latifa on showing great empathy and support on my situation and needs as well as Ella for walking me through features on a car that really really helped me good take of my in-laws :)
My experience with renting from you guys was wonderful and the vehicle was all of what I expected and thank you. I shall rent again from you guys when needemy experience with renting from you guys was wonderful and the vehicle was all of what I expected and thank you. I shall rent again from you guys when needed in the future.d.
Best car rental experience I have had with the most friendly and professional people! Maybe partly due to the excellent Arizona weather, but credit is surely due to these Enterprise employees at the Mesa, AZ ( Broadway and Alma School Rd) location.
A Positive Attitude is something sort of RARE these days (sadly) and so it needs to be noted, when found, in an equally positive way!
First off I would like to say great customer service and the availability of rentals and options. Great communication on rental information.
Thank you for the wonderful feedback. We're glad to hear you had a positive experience with our customer service and rental options. Your satisfaction is our priority. - Lisa
Friendly, great customer service, all around good company. We only use Enterprise North Frazier location. A good experience every time I need a rental.
Thank you for your wonderful feedback, Sarah! We're thrilled to hear you consistently have great experiences with us. Your support means a lot to our team. Looking forward to serving you again! - Isabella
I got a rental car on April 3 and it was a Hyundai ELANTRA and it got stolen within a few days of having the vehicle and come to find out. This is the number one stolen vehicle in the United States and enterprise is trying to charge me for the theft and I had no control over it. Totally unfair and heartbreaking.
The team in Marlton always have Excellent Customer Service. I rent pretty often from them and they are always nice, professional and timely.
Thank you, Ryan! We're thrilled to hear that our Marlton team consistently provides excellent customer service. Your continued support means a lot to us, and we look forward to serving you again soon! - Isabella
Rental process was super easy, quick, and the representative was very friendly and informative. Return was a breeze! I will be using enterprise again!
Hi Susan, we're thrilled to hear you had such a seamless rental experience! Our team strives to make everything easy and enjoyable for our customers. We look forward to serving you again soon! - Isabella
Returned to renting from Enterprise Car Rentals. After having used my Corporate Class Enterprise Account back in
Yrs-2000-2008, We have decided to return after we tried other car rental brands. Enterprise always provides professional and knowledgeable staff. Overall, our recent experience, we were very well cared for and happy with our Hundai SUV, very comfortable seats are super important.
So few rental car agencies put the customer first! They made the entire experience painless and quick and I have never felt so valued as I have been at this location.
As I currently stated, I highly recommend enterprise rentals, based upon the quality of service, in addition to the friendly speed of service that the staff has always provided me with.
My overall experience was a 10/10! They are very polite there. The customer service was awesome, and they move quickly I was in and out! Thanks Dion
Thanks for the fantastic feedback, Ashley! We're thrilled to hear you had such a great experience and appreciated our team's efficiency and service. We'll be sure to pass your kind words to Dion! - Isabella
Anthony was so helpful when I first made the reservation and picked up my car. I had to make a few extentions on my rental and every time they were friendly and helpful when the rate changed due to the holidays.
Very nice people at the Schiller Park, IL location. They worked hard to make me happy and satisfied. Easy to talk to and very friendly. Thank you
Great rental company! Dusty at the Princess Anne Rd location is Great! Enterprise could use more employees like Dusty!
This was my first time renting a car and the staff was patient and knowledgeable when I had questions.
Great customer service. Great team. The Wait time was not bad at all and everything was explained very well.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
Thank you for your wonderful feedback, Raymond! We're thrilled to hear you had such a positive experience with our Mesa team. We truly appreciate your kind words and are proud to provide friendly and professional service. Enjoy the Arizona sunshine! - Isabella