I have used Enterprise several times over the past years at both the location in Tulare & Visalia and I have always felt like a valued customer. The staff have always been very professional and friendly and helpful. Being able to extend the rental out using the app if necessary was a real plus because there are some days I did not know if I would get my truck back from the shop and so with just a click on the app I could easily extend for another day. So easy and quick. I enjoy taking the surveys and giving the ratings because that is one thing I do look at when choosing a company. So I like to be helpful to others in my situation that may need a rental and can see my positive notes. I tell it how it is. Whether good or bad. But I have never had a bad experience with Enterprise and I will continue to be a loyal customer for years to come.
I highly recommend Enterprise if you need to rent a car. The staff was amazing and the office was clean and comfortable. The professionalism was off the charts and they were very friendly. The car was so clean and the pricing reasonable. If you are in the metro Detroit area, I highly recommend the Royal Oak location on Woodward!
Cathy, thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience at our Royal Oak location. Our team works hard to provide top-notch service, and your kind words mean a lot to us. We look forward to serving you again soon! - Isabella
Islip MacArthur Airport Enterprise car rental was Fantastic. From the time I got the rental car. Also when I returned the car. They were very courteous and polite. I would highly recommend them to anyone.
Thank you, Andrew! We're thrilled to hear you had a fantastic experience with our car rental service at Islip MacArthur Airport. Our team strives to provide courteous service, and it’s great to know we met your expectations. We appreciate your recommendation! - Isabella
The service was exceptional. I recommend Enterprise. The assistant manager Amber made sure I was accommodated. She was very kind and professional and made the rental experience so easy for me. The staff was also kind and accommodating. I choose Enterprise over all others!
Thank you for your wonderful feedback, Dori. We're thrilled to hear about your exceptional experience with Amber and our team. Your recommendation means a lot to us, and we look forward to seeing you again. - Lisa
I've been calling since yesterday and no one answers. I called Geico to see if they could help me. What happened is that my daughter left 100 dollars in the drawer of the car and I called because the money was to buy something for a project and I was never able to talk to anyone at the office. I called auto repair there and a guy told me he would leave a message so they could call me back and they never called me. I called like 6 times today and nothing and I went back and called auto repair and a girl answered, she asked me for my name and told me what she would do so they could call me back and they never called me back.
We appreciate you taking the time to send us this review, Deborah. Have a nice day. - Isabella
My car was in need of repair work. My insurance company set me up with a rental, which is how I went to Enterprise. It couldn't have been easier. I dropped my car off at Hudson View Auto Body and he drove me to Enterprise. My rental vehicle was already waiting for me and Austin Glick got me out in a timely fashion. Austin was courteous, friendly, knowledgeable, informative, and extremely helpful. He answered every question I had and gave me lots of information as well. When I returned the rental vehicle, he was kind enough to drop me at Hudson View Auto Body to pick up my vehicle. The Volkswagen midsize SUV was very nice as I was used to my Chevy Equinox and adjusted easily as far as all aspects. Great job Enterprise and especially for your choice of representatives. Austin Glick we can't thank you enough for making a difficult situation so easy and pleasant.
Hi Laura, thank you for your fantastic review! We're thrilled to hear Austin made your experience seamless and enjoyable. Your kind words about our service mean a lot to us. We appreciate your support and look forward to serving you again in the future! - Isabella
Excellent customer service. Friendly and knowledgeable. The site manager and his assistant Cole. Were top notch above any other rental service I used in previous years.
Thank you for your kind words, Frank. We're thrilled to hear that you had a great experience with our team. It's our goal to provide top-notch service, and we’re glad to have met your expectations. - Lisa
It was a pleasant to do business with. People who work there at this place are really good to work with. Took their time to show me features in the car. I didn't have to figure things out myself.
Thank you, Eileen! We're thrilled to hear you had a great experience with our team. Our goal is to ensure every customer feels supported and informed. We appreciate your kind words! - Isabella
Great experience from start to finish. Staff was very friendly and professional and price could not be beat. Will definitely be renting again from the Marco Island location!
I had the best experience at the location on northwest 1st Ave. The person we dealt with Andres was amazing! His professionalism and dedication was outstanding!
Thank you for sharing your positive experience, Jen. We're thrilled to hear that Andres made such a great impression with his professionalism and dedication. Your feedback is greatly appreciated. - Lisa
Staff was extremely helpful and friendly. I was well informed about the process to get the rental and was out quickly even though they had multiple customers that needed help.
Thank you, Javoris! We’re thrilled to hear you had such a positive experience with our team. Your satisfaction is our priority, and we appreciate your kind words about our staff's helpfulness. We look forward to serving you again! - Isabella
I made a same day conformation over the phone, but when I went to pick it up i was told that no car was available. This was on a Friday, but the lady said she might be able to fix me up with something on the following Monday! I thought the Number I called was the local office number. But the lady said I called the corporate office and that they booked everything regardless of availability. Very disappointed! 45 minuet drive to get there 30 minuet wait just to be told I had nothing. Confirmation number *******4822) 4/11/2025 4:00 PM pickup
Carl Carter *******194
Everyone at the n. Mays location were very friendly and helpful. The person who rented the car to me was very patient as there were glitches with my phone reservation. Carrie Ann who received my rental was very friendly and efficient. The manager of that location did a great job of hiring the staff. Thank you!
Very easy experience! Did the pre check-in and got our car in about 5-10 minutes! Retuning it was a breeze; drove in, got out, answered a few questions, and that was it. Car was clean, easy to drive and got good mileage. Will definitely rent from Enterprise again.
Enterprise always provides me with a flawless car rental experience. They could not make the experience any easier and always come and pick me up and drop me off. Their employees are always top notch.
It was great it would come here again the people were great but I don't like the fact that you'll want me to write a long review i don't it necessary for someone to write a small essay
Thanks for the awesome feedback, Vanita! We're thrilled you had a great experience and appreciate your thoughts on reviews. We value all feedback, no matter the length. Looking forward to seeing you again soon! - Isabella
Very enjoyable experience from start to finish. Staff at reservation, pickup and return were all very professional, personable and courteous. Vehicle selection reservation options were thoroughly explained and easy. Pickup and return was very quick and simple. Staff was very friendly and helpful at all encounters. Would use again, if the need arises. Thank you!
The employees working there were so nice that I made the rental process. Easy quick and enjoyable. The vehicle I was given was upgraded and was absolutely perfect clean and almost brand new. Perfect experience.
Thank you, Carlos! We're thrilled to hear that our team made your rental process enjoyable and that you loved the upgraded vehicle. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to serving you again. - Isabella
Was in my rental an hour after booking. Sales rep in potsdam store, Ted was great. Polite, thousands, and friendly. Car was very nice and drove great.
The car smelled like a new car. Not a hint of cigarette or marijuana smell. The rental and return process was simple and painless. The general manager was so kind and accommodating.
Thank you, Christina! We're thrilled to hear you had such a positive experience with us. A fresh-smelling car and a smooth process are exactly what we aim for. We appreciate your kind words about our team! - Isabella
Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Rick! We’re thrilled to hear about your positive experiences at our Tulare and Visalia locations. Our team strives to make everything easy and enjoyable for our customers. We appreciate your loyalty and feedback! Looking forward to serving you again soon. - Isabella