The staff at Enterprise on Spartanburg Highway are always lovely. They are professional. I often rent for work, and each time I rent, they are extremely busy, but they never fail to acknowledge each customer as they walk in and make sure to say, "Hello, and we'll be with you shortly."
I had a great experience at the Parkersburg location, plus, I got a comedy show for free while I waited for my husband to pick me up after I returned the car. Customers are hilarious, and the staff did a great job dealing with their buffoonery. For example, no, you don't actually get the same car that was in the picture of the vehicle class you reserved.
This particular location kept my personal garage remote and lied about it. I had to spend $120+ to get a new remote and have other remotes rekeyed. I filed a police report for theft of personal property and to be on record if there are any break-ins or loss of personal property in the future. Plus may use to file small claims to get my money back.
Perfect from start to finish. I needed a ride to the store to pick up my car and an employee came right away, to pick me up. Employees inside the store were also very friendly, helpful and efficient. They even offered me a bottle of water. I didn't have to wait at all. I had a great experience with the car I drove and when I returned it, I received the same great care and another ride home. Enterprise is the only car rental place for me!
Amy, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Experience of renting a vehicle has not been any easier. The staff at the Security Boulevard location was awesome. I experienced actual conversation with the staff while I was waiting to complete the paperwork for my rental.
This office has always treated me well, and this past rental experience was also a pleasant and easy one. Staff is knowledgeable and friendly, and alwsys available during business hours. I appreciate the personal service I get here.
Hailey at the Gloucester Enterprise office was extremely accommodating and efficient in helping me obtain my rental car. The driver who was sent to my house was prompt and very pleasant to talk with just speak with. I have always had the best experience with Enterprise, and I am a big fan.
To The Enterprise Team,
I appreciate your professionalism that you showed towards me. You made the process of renting a car streamlined. You have a very successful business model. Your team truly cared about me as a customer. It was a stress free experience. I would highly recommend you to anyone renting a car.
Sincerely,
Matthew J. Smith
Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
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- St. Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your praise and kind comments about our team, Sherry. We hope to see you soon. - Isabella