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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Bought them for new girlfriend
October 12, 2021

Bought them for my girlfriend and she loves them, so far ive been buying flower from here every 2-3 weeks for the past 3 months and never had a bad experience always delivered on time and flowers have been amazing and well worth the money and lasting more than 2 weeks, eflorist is definitely my goto site for flowers.

Date of experience: October 12, 2021
GB
1 review
0 helpful votes
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Excellent
October 12, 2021

My daughter was thrilled to receive the flowers you delivered. She said how beautiful they were and so big. I will use you again. Lin

Date of experience: October 12, 2021
GB
1 review
0 helpful votes
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My Auntie who just turned 85 was absolutely surprised and overwhelmed upon receiving the large Vintage bouquet I ordered, thrilled is an understatement, delivery was perfect, and I am so happy I ordered the flowers from you as they made someone very special to me incredibly happy, thank you for being online and making her birthday so special.

Date of experience: October 11, 2021
Switzerland
1 review
1 helpful vote
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The booking process was fast and efficient but, unfortunately, the flowers never arrived and the company are difficult to contact so I'm out of pocket and missed a friend's birthday. Do not use this service!

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Totally disappointed and dissatisfied.
October 11, 2021

Not delivered, no tracking information supplied, ruined our day. Both bitterly disappointed and dissatisfied.

Will use a local florist next time.

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Chose lovely flowers for a friend who lost her mum and she was delighted with them. They were delivered next day and put a smile back on her face. Would highly recommend

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Roses
October 12, 2021

Flowers are lovley the only thing was a few of them are damaged but not to fussed as mum still loves them thankyou

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Was good value for money for flowers to be delivered next day when ordering the evening before. Got some chocolates as an additional free of charge extra. Was kept up to date with the progress and successful delivery confirmation, however the recipient didn't receive the card I completed as part of the order and therefore they had to contact eFlorist to find out who sent them, a real shame as everything else was excellent.

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Terrible Service
October 11, 2021

Ordered same day delivery 4 days ago, still not delivered. Emailed them saying if not delivered today to refund in full and cancel my order. Then receive a reply saying they'll deliver tomorrow they've said that twice already. Total joke. Save yourself a load of agro and spend your money with a decent florist. Use a different company.

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Fantastic service!
October 11, 2021

I ordered the rainbow flowers and vase for my friend. I am so pleased with the speed of the service and my friend absoloutely loved the flowers which are very unique and colourful.

Date of experience: October 11, 2021
GB
1 review
0 helpful votes
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Flowers
October 10, 2021

I ordered flowers from eFlorist uk for a friend to cheer her up. The flowers were ordered so that they would be delivered on a Sunday they arrived on time and put a smile on my friends face. The website was easy to navigate which is always a bonus, I will definitely use eFlorist uk again.

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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Easy ordering
October 10, 2021

Easy ordering site and great quality flowers. Well recommend flowers for all occasions never had an issue and used a number of times

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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I ordered as a get well soon present for my auntie, flowers vase and free chocolates. Fast delivery and beautiful flowers when they arrived. Thankyou

Date of experience: October 10, 2021
AE
1 review
0 helpful votes
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I ordered these flowers whilst at work in Abu Dhabi feeling a little unsure they would be delivered to my partner in UK.

I should not have worried because they arrived on point, even though she wasnt home they placed them in a very safe location so they did not get damaged.

Easy to order and they look amazing

Highly Recommend

A+++++

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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Excellent
October 10, 2021

Great service, clear and concise. Quick delivery. Seemless service and payment options to keep you safe online

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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Flowers for my Daughter
October 10, 2021

Mostly went well, flowers were delivered on time, all good. But for some reason there was no card to say who they were from, hence I was concerned all day in case something had gon wrong with the delivery.

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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Anniversary flowers
October 10, 2021

Beautiful flowers, arrived the same day. Received a txt message to say they were on the way.
Definitely recommend

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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Disgusting never arrived said same day for my wife anniversary terrible service never use again wasn't like there cheap order

Date of experience: October 10, 2021
GB
1 review
0 helpful votes
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Thank you
October 10, 2021

Fantastic service sent as a 'thank you' to my sister for looking after me during a recent illness. So thank you eFlorist too

Date of experience: October 10, 2021
Spain
1 review
0 helpful votes
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I ordered recently for the first time and the website was easy helpful and good to navigate around, they offer Apple Pay which a lot of websites do not which makes payment so much easier. I will be using this service again and I'm looking forward to getting my flowers!

Date of experience: October 10, 2021