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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Great value
October 10, 2021

Many florists would have charged double this! Efficient, punctual and the free chocolate was a nice bonus!

Date of experience: October 10, 2021
Pennsylvania
1 review
0 helpful votes
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Amazing choice, amazing flowers!
October 10, 2021

**I left this review and it's like I almost tempted fate. My flowers, chocolates and extra Prosecco were not delivered to my friend for her 50th birthday. I'm so upset. Unfortunately it's contactless delivery so I'm not sure if anything can be done to rectify this a lot of money wasted!**

This is the fourth time I have ordered from Eflorist! I have never been disappointed in the flowers. My mums lasted over three weeks there's such a great choice, chocolates are a lovely touch as well as the other add on's. I also like how delivery can be scheduled in advance!

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Beautiful
October 10, 2021

There are always more buds than first thought when sending these for all kinds of occasions. Great value

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Happy recipient
October 10, 2021

This was my first time ordering flowers online. I found the website easy to navigate and there was a great selection of flowers at a reasonable price. The free chocolates was an added bonus too. The recipient was very pleased with them and apparently they are lovely. The only thing I would have liked is an email confirming that the flowers had been delivered (I checked my junk mail box as well just incase). Would happily order from here again.

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Lovely flowers
October 10, 2021

Flowers greatly received by a friend as a surprise. She loved them. Have used this company several times and highly recommend them. Unfortunately deliver service not as efficient on this occasion as previous. Customer only found them on back door step as a matter of luck. Hadn't knocked nor posted a card to explain where they were. And I didn't receive the tracking email whatever so did actually think the delivery hadn't happened

The flowers were beautiful but the communication and delivery isn't up to the standard and efficiency of my past experiences

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Absolute disgusting
October 9, 2021

Order flowers for my mums birthday and on the Saturday late evening still no flowers. Will be making a complaint first thing Monday morning and demanding a full refund! Will stick to interflora in future and pay the more expensive price as then at least I know I will get the service I paid for. STAY CLEAR. Would give 0 stars if it allowed me to.

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Beautiful autumnal bouquet
October 10, 2021

My wife absolutely loved this gorgeous autumnal display. It made her smile. Thank you so very much, just stunning! X

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
October 9, 2021

Arrived next day absolutely beautiful flowers very pleased indeed
Thank you eFlorist I will be using you again real soon

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Too late
October 9, 2021

No phone number to check whether my order will arrive in time, until a call to say they won't actually be delivered. Too late to make alternate arrangements. Refund accepted

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Wow the difference is too big
October 9, 2021

Packaging is good, delivery service is good but the hell look at the diference of the original photo and the real thing I got

Date of experience: October 9, 2021
Australia
1 review
0 helpful votes
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Very happy with the service provided by your company.
Mother was so happy with flowers card and chocolates.
Recommend to all to
Use your service
Thank you Justin

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Absolutely amazing
October 10, 2021

Your flowers are amazingly good, the last three or 4 of orders I've done with you the flowers have lasted over a week. The colous are very nice too. My friend is always very happy to receive them and says the delivery lady is always very polite

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Great delivery
October 10, 2021

Love how quick they get the flowers to my wife.

Great service and brilliant same day service

Highly recommended

Date of experience: October 9, 2021
GB
1 review
0 helpful votes
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Shocking didn't get the flowers after paying £6 delivery crap crap crap crap crap crap crap crap crap crap

Date of experience: October 8, 2021
GB
1 review
0 helpful votes
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Excellent
October 10, 2021

I am ordering flowers for 4 times already.The best value you can find amazing fresh beautiful bouquets. Definitely recommend

Date of experience: October 8, 2021
GB
1 review
0 helpful votes
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Always reliable
October 9, 2021

I have used your company several times to send birthday flowers, sympathy flowers, congratulations and even 'sorry you got Covid' flowers. They have always been on time and in excellent condition. I have had deliveries from other companies (far more expensive than yours) and they have lived for a couple of days then been thrown in the compost bin.
Your prices are reasonable and your free chocolates are always a great hit. Many thanks eFlorist for your excellent service.

Date of experience: October 7, 2021
GB
1 review
0 helpful votes
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Not the same as the photo
October 7, 2021

Nothing like the photo online very embarrassed to have got these sent to someone. Although delivery was quick

Date of experience: October 6, 2021
GB
1 review
0 helpful votes
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All I had hoped for.
October 6, 2021

Flowers and chocolates for my very pregnant daughter. A real pick me up for my little girl feeling a little under the weather.
A job well done.

Date of experience: October 6, 2021
GB
1 review
0 helpful votes
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Little bit extra
October 6, 2021

Was very easy to order and loving the free chocolates a great little bit extra. And the next day delivery is just perfect.

Date of experience: October 6, 2021
GB
1 review
0 helpful votes
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Amazing flowers
October 6, 2021

Hi, i bought for my sister one boucket flowers and I'm pleasant impressed about all. Fast delivery, the flowers in good condition. Highly recommend. Next time I'll come back. Thanks again!

Date of experience: October 6, 2021