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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

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GB
1 review
0 helpful votes
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Excellent service
November 7, 2021

We found the site while we were browsing the internet at work looking for flowers to be delivered for a friend who's ill. We found it easy to order the flowers. The flowers were excellent and a great price. Totally satisfied will use them again. Excellent service

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Stunning Bouquets.
November 7, 2021

Reading some of the nonsense reviews on here makes me laugh as they are clearly not from anyone who has purchased flowers from eflorist and are just spoiler reviews from sad people. I order on a regular basis from eflorist and from day one all the bouquets that I have received have been in perfect condition and delivered on time. I have tried various bouquets and all have lasted for a couple of weeks at least, the sun flowers even longer. I have just received the Roses and Lily bouquet and they are flowering beautifully. The free chocolates have always been received.
Update: See Photo. Bloomed nicely and still going strong after 7 days.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Thank you
November 7, 2021

Thank you flowers arrived just as expected and made a very special persons day. Will definitely be ordering from you again

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Poor service, poor responses
November 5, 2021

Offered same day, then said they couldn't do it and offered me next day as long as I responded by 4pm. I replied at 10.28am (quite a bit before 4pm) and then email this morning say I didn't reply in time and now it has to be the next day again.

What a joke!

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Not as described
November 5, 2021

I ordered flowers and chocolate give set today, went for larger size as wanted a big enough bunch to look nice.
What arrived was basically 5 flowers and a small selection of leaves, the box of chocolates is also smaller than the ones you expect to pick up in the supermarket.

I won't be using eflorist again.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Beautiful flowers, poor delivery
November 7, 2021

I would advise you not to use Yodel any more, your beautiful flowers were left no where near address.

Date of experience: November 5, 2021
GB
1 review
2 helpful votes
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Very dissatisfied
November 4, 2021

The flowers that was delivered were withered, it's says flowers would be in bud they were not and I was upset and very disappointed when the photo of them was sent to me more leaves than flowers
They were for my daughter in law to cheer her up I was absolutely dissatisfied with them.
I would not recommend eflorist uk, for the money I paid was disgraceful, I might as well paid half and got a lot better from a supermarket.
£26 pound for these is rubbish.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Get well flowers
November 5, 2021

I ordered a medium bouquet and the vase for my friend recovering from cancer. They arrived the day she came home from hospital and she loved them. Thank you eFlorist UK

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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So pleased with the beautiful flowers, free chocs and miniature gin which were delivered to my amazing niece who has had an aweful time this last month, sent to cheer her up and they certainly did.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Excellent!
November 6, 2021

Ordered flowered for my girlfriend quite a lot now and I'm definitely going to do it again. Good delivery speed and always happy with the end product, thanks eflorist. *******@hotmail.com

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Flowers for my sister
November 5, 2021

Fantastic very easy to use my sister received her flowers and free chocolates next day she was over the moon a lovely thank you surprise will use again

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Just beautiful
November 5, 2021

My friend just loved her flowers.
They are so fresh that she said she will take great pleasure looking at them and looking after them till her birthday on the 9 th on November.
Her birthday will last a lot longer.
Thank you

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Roses
November 5, 2021

Bought some roses for my other half, she was delighted with them, arrived in perfect condition and bang on time, thank you

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Very happy
November 5, 2021

I ordered some flowers for my daughter's birthday as she lives a long way from me. Hoping she will receive them when she gets in from work as she has to work on her birthday, she will enjoy the free chocolate's as she loves chocolate so much. Elaine

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Beautiful Bouquet!
November 5, 2021

An absolutely beautiful bouquet and fabulous service. Delivery driver was so lovely and had to make two journeys to deliver the flowers as my daughter wasn't in the first time. All very professional and fantastic product

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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I wanted to send some flowers QUICKLY and after going down rabbit holes on other sites (one kept taking me to its German log-in page.), I managed to order within 5 mins on eflorist. I'll be back!

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Dying flowers
November 4, 2021

I've used eFlorist many times before and it's been great however, I will not be using it again after this experience!

When the recipient received her flowers yesterday, she noticed that the flowers were dying. I felt so embarrassed and had to apologise as it was a birthday gift.

Don't think I will use eFlorist again.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Eflorist sell really pretty flowers and at a good price. I love that many types come with a little box of chocolates too. They provide quick delivery and they always arrive on time. Thank you.

Date of experience: November 4, 2021
GB
1 review
2 helpful votes
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I made an order for same delivery, but later that night I received an email saying " sorry we could not full fill your order". I could up grade the flower, for delivery 3 days late, or get a refund.The point of same day delivery is usually because of great news, or my case, bad news. Therefore I would not recommend eflorist. Only gave them 1 star as had to give a star rating, otherwise it would have been none.

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Beautiful flowers
November 4, 2021

I was really happy with the flowers I ordered for my daughters birthday, they looked beautiful and fresh. They arrived with a lovely birthday card and ribbon, and my daughter loved them.

Date of experience: November 4, 2021