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eFlorist UKReviews 2,125

2.9

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,246
value
1,237
shipping
1,171
returns
324
quality
1,137

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GB
1 review
0 helpful votes
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Birthday flowers
November 4, 2021

Very happy with the delivery, arrived on time and plenty of information given by company. Would recommend

Date of experience: November 4, 2021
GB
1 review
0 helpful votes
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Excellent service proving a quality product at very competent prices especially promotional deals. Highly recommended

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Close but no cigar.
November 4, 2021

I was well informed about delivery. Delivery driver was a bit rude about finding the place. Vase was broken on delivery. Maybe he was having a bad day.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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We sent a gift of flowers and chocolate to a niece who has injured her leg. It was easy to order the flowers we wanted and we were able to follow the delivery process with estimated time of arrival. We did not tell our niece in advance so that it was a surprise for her, but we soon had a text with a picture of the flowers and her thanks. We have used this company before and the service has always been excellent.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Reliable florist
November 4, 2021

Always great service and value for money. Not had an issue with delivery or freshness of flowers, also good value for money. Have recommended this app to friends and family.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Quality flowers
November 4, 2021

I HAVE USED eFLORIST FOR A FEW YEARS NOW AND CAN HONESTLY SAY THE QUALITY OF THEIR FLOWERS, FOR WHATEVER OCCASSION, IS SECOND TO NONE. THE COURTESY OF THEIR DRIVERS IS EXCELLENT AND THE FLOWERS ARE GOOD VALUE FOR MONEY, AND SERVICE IS WHAT I WOULD EXPECT FROM A GREAT COMPANY, THEY TAKE EVERY ORDER AS A PERSONAL ORDER. THANKYOU eFLORIST..

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Funeral Bouquet
November 3, 2021

Absolutely disgusted, I ordered a bouquet for a funeral, at 09:06 I got an email from Yodel stating the bouquet had been loaded in the van, I kept tracking the order and it was with the delivery driver, at 18:27 I got a text to say the bouquet would be delivered between 17:15 and 19:15, bearing in mind these were going to a funeral directors, I checked my emails to track the flowers only to discover the delivery had been declined due to damage at 17:40, no phone call or follow-up text.
Those flowers were in the van for 8 and a half hours, the card had RIP and sleep tight with the angels and they were being delivered to a Funeral Directors, I have ordered from Eflorist for a funeral before with no problems but will never order from you again, I would have given zero stars but there is no option.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Dissatisfaction
November 3, 2021

The flowers I ordered were not delivered on the date I requested, despite the tracker showing a window from 18.00-20.30.

Staff were unhelpful I will not be using eflorist again.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Great flowers
November 4, 2021

I was very happy with the service and the flowers were stunning! I will definitely use this site again.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Fab service and lovely flowers
November 4, 2021

Fab service, next day delivery of a large bouquet that had £10 off with free chocolates... what's not to love!

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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First class service
November 4, 2021

I have ordered from eflorist many times and cannot fault the service it's always first class. The flowers I am told are lovely I would not hesitate to recommend eflorist to everyone!
Well done!

Date of experience: November 3, 2021
India
1 review
0 helpful votes
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Lovely flowers
November 4, 2021

Have used this florist a coupe of times now and very nicely presented and prompt delivery would definitely use again

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Gift for my daughters
November 4, 2021

Bought Two Bouquets for a surprise for my daughters. They were delighted so am pleased with service.

Date of experience: November 3, 2021
India
1 review
0 helpful votes
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Lovely flowers
November 4, 2021

Excellent service lovely flowers easy transaction and overall experiance will definatly use again in the future

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Beautiful flowers.
November 4, 2021

Beautiful flowers, excellent service and prompt delivery. THANK YOU. They brighten up the room and puts a smile on everyone's face. Thank you again

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Beautiful
November 4, 2021

My friend loved her flowers, they arrived on time, easy to order the flowers and I'm very pleased thank you

Date of experience: November 3, 2021
GB
2 reviews
0 helpful votes
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Beautiful
November 4, 2021

I bought the flowers for my daughter who is not feeling very well, they arrived beautifully boxed with gift card and cute little box of chocolates,
Thank you so much they cheered her up xx

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Had an extremely grumpy girlfiend and I thought ah! Flowers will help.

I had used previous companies and they were always a bit naf. I saw a promotion and got roses and chocolate, next day delivery £23 and they have been by far the best quality I have ordered.

Will not be going anywhere else for flowers from now on.

Date of experience: November 3, 2021
Australia
1 review
0 helpful votes
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A sweet smelling Review.
November 4, 2021

My first experience using this site was very straight forward. Website had a great range to choose from. Delivery was on time and the recipient was overjoyed.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Beautiful
November 4, 2021

Exactly what I hoped for. The only reason that I did not give 5 out of 5 was that the outer box was damaged on arrival. I would have given 4 1/2 out if 5 if I could

Date of experience: November 3, 2021