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eFlorist UK Reviews Summary
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
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Order was placed on 2nd November 2021 for delivery on 8th November 2021.
Delivery address is a school. Like the vast majority of schools, it closes at 3pm.
Having ordered well in advance, I was expecting the items to be delivered prior to 3pm.
They were delivered by Yodel at 4:59pm.
It was my wife's Birthday on 8th November 2021 and she works at the school.
I drove to the school as soon as I received delivery confirmation. Not surprisingly, the main reception was closed. I asked staff at another building reception but they had no knowledge.
I returned home. I couldn't contact eflorist due to lack of contact information.
I attempted to contact Yodel but an automated response provided no further information and their web chat was not working.
Therefore, I couldn't establish who or exactly where they were delivered to.
As a result, my wife was handed the items at the school today the day after her Birthday. This order was placed on behalf of our eldest son who works abroad and hasn't returned home for nearly a year so it was important that my wife received these items on her actual Birthday.
The order was placed six days prior to delivery and the delivery address was a school. Very disappointed that the delivery could not have been arranged prior to 3pm.
No reply from email sent to eflorist three days ago.
No customer service whatsoever.
Avoid.
Read the info, placed the order, next day delivery, saw the note about 1-2 days and thought uhoh. Order went through, I had email and text, and could track the order. Delivery time was given, and adhered to. The recipient was over the moon!
A very smooth and pain free experience.
Always delivered on time and flowers are second to none. Excellent service throughout.
I have tried other companies and been disappointed so now I never use anyone else.
My recipient hasn't received her flowers and I'm most disappointed that no contact has been made other than my receipt or order confirmation
The flowers arrived on the specified day, but, didn't look like the on line picture.
The picture gave the impression they would be in a vase. They were just tied with paper around them.
IF A VASE IS NOT INCLUDED, THEN THERE SHOULD BE A PICTURE OF THEM WITHOUT A VASE.
I wanted them in a vase so that the recipients - going through a VERY SAD AND STRESSFUL TIME, didn't need to do anything with them, other than admire them.
This was not the case, consequently they were just 'plonked' in an unsuitable vase.
VERY DISAPPOINTED.
Came quickly but needed more flowers in there, nice when they come but as soon as they are out in a vase they look empty
Terrible flowers, delivered in a bent up screwed up cardboard box. Half the flowers were dead on arrival, the other half didn't last much longer. Terrible selection. Overpriced. Will never use again
Easily order process, good price, wonderful flowers, quick delivery. Very happy with my order, will recommend the service. Thanks
Receiver was very happy with the flowers. The buquet was very nice. She send me pictures and I could see that it's beautiful and worth the money. Very pleased
Not delivering Nor refunding. Extremely disappointed and am working on Class action against this service
Flowers came half dead, hardly any in the bud, not worth £30, patronising reply when complained!
An easy website to use and the flowers are really fresh and beautifully packaged. An added bonus is the box of chocolates. What is there not to like.
The flowers arrived looking lovely it was such a surprise for the receiver would recommend to all my family and friends
I ordered flowers for my aunt via the service. I got the impression that they were delivered by local florists like interflora which is what I wanted. The pictures on screen showed them nicely arranged in a vase. It was only after I placed the order and paid that I found that they were to be delivered flat packed in a box by a courier. Very disappointing and feel let down. Will revert to Interflora next time
I was unhappy with the delivery plus the flowers were so small as I ordered large ones they were so late with the delivery I won't be reordering again I will find myself a new supplier James Higgins
Reliable
Good value for money
Free present
Nice abs easy website
Delivered on time
Will use it again
Yet Again a great, speedy, reliable service from eFlorist UK who sent lovely flowers and chocolates on my behalf to my cousin who is poorly. Website is good, easy to follow and use too, thanks
I've had a couple of your bouquets now and have not been disappointed. Have long after the time in which was recommended thankyou gave my sister a real boost as it's been a sad year for her
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members