Overview
eCampus.com has a rating of 4.3 stars from 3,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eCampus.com most frequently mention good condition, fast delivery and timely manner. eCampus.com ranks 1st among Textbook Rentals sites.
Instant Feedback
The whole experience is very simple, if you choose to rent a book they will let you know when to return it with a text message. Books come in great condition. Highly recommend.
They took one whole week to ship the book, aftwr that took more than one week to be delivered, then I realized that ordered the wrong one(it was on me) i paid around 35 buck, so for return it they make a charge for restocking fee, at the end I would get like 18 dls
I was told it would be delivered on a thursday at 9:00pm, it came Wednesday around 5pm.
One little pencil line in my book other than that all is perfect condition.
Very pleased with all aspects.
Book was shipped same day I believe but it took almost 3 weeks to be delivered by UPS. I know it's not the companies fault but if they only use UPS I will find another rental company. I'm only in the class for 5 weeks and only find out 3 days prior to the class starting what book I need.
I received my book promptly, and the book is in good condition. It was an excellent price for the service. I will consider the rental option in the future when I need textbooks.
I was not given a notice that my order was canceled. When I didn't receive my book on the day I was supposed to, I checked the status of the order on the website and found it was canceled due to an error in my address or billing method, but the customer service representative said the system does not tell her what the issue was, so I don't even know how to avoid the issue.
I spoke to a representative, who explained the delay, but the shipping times advertised are incredibly misleading.
I paid for expedited shipping and it took over a week and a half to receive my order.
It was explained to me that the expedited shipping I paid for is applied once the shipper receives the order and is in reference to the turnaround time it then takes the shipper to process the final shipment.
While I now understand this, it is absolutely implied on the website that the expedited shipping will apply to the time it takes the end consumer to receive the order.
So, while this was misleading and incredibly frustrating, the order was completed and accurate.
My book was expected to be delivered on Tuesday 03/03, but was not actually delivered until Friday, 03/07. I ordered this book for a course that began that following Monday. Due to the late delivery, I had much less time to prepare for my course. Additionally, I was not given any kind of update as to the delay in delivery. The lack of communication is truly what detracted from my experience.
The book was delivered with in the time frame! It is a used book which is good my me. I do not enjoy that there are 7 stickers on the back of it and I can not remover without hurting the cover… other than that it's good.
I had a week to order this book, which was very expensive on every site. It came in time and in great condition. Only downside was Promo codes did not work, lost my points too
Hi Nicole,
The title you ordered is part of an exclusive publisher rental program. These titles are currently excluded from any discounts or promotions. We have added 175 points back to your account. We apologize for any confusion or inconvenience. Thank you for leaving a review! -eCampus
I placed an order on a Monday and paid the expedited shipping expecting to receive book by at Wednesday as my shipping was 4 times more than what book cost me. But did not receive book until the FOLLOWING Monday a week later. I needed the booker sooner.
My experience was fine until I had to do this review. I kept getting emails to confirm I had the book and when I said yes this pops up. If you want a review then ask for one but it's annoying to have to get emails and then be forced to do this
Thank you for your feedback and for shopping at eCampus!
Update: it was a real book, and even the right one. It was heavily highlighted and had broken binding. Ecampus offered refund or return.
It was really cheap so I am actually afraid I got ripped off. I will wait and see.
Stated there was an issue with payment info, but no one would tell me what the issue was. The money is the account. The numbers were correct. Was it my address? Hopefully, the same thing doesn't happen to this order.
I want to express my concern regarding an order I placed yesterday.
I received both a confirmation from your team and an authorization from my credit card, but later received a message stating that my order had been cancelled.
I promptly contacted your customer service team for clarification but have yet to receive a response. Additionally, I noticed that the charge has not been reversed on my credit card.
Order #*******
Was easy ordering then received a great book quickly! The book was not marked in, the binding was in great shape as well. The cost was perfect for a college student!
Easy to navigate and the best prices of any site. Have used multiple times through out the years and now I am buying textbooks for my daughter.
Quick shipping for college text that was out of print. Grateful to find my own copy! Thanks for great service!
I've always had great experiences with ecampus books! I enjoy locating used books online and saving money in the process!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing eCampus!