EasyCanvasPrintsReviews 451

I love them! I ordered a huge 30"x40" family portrait, three 20"x16" photos of my kids, and two 12"x12" photos of my husband and I. I could not be more impressed. I was going to order the exact same package somewhere else but it was over $1000, so I went searching for better prizes and found Easy Canvas Prints. I am so glad I did! I saw there were mixed reviews but I took a chance and placed my order anyway. My entire order was less than $200, with shipping! It arrived early, too. The canvases are beautiful and look just like the pictures I chose, despite being blown up in size so much, and the colors are vibrant. I'm so excited to hang them and I will update about how well they do over time.

As a professional, I was initially pleased with the color and overall look of their canvases (despite being printed on polyester canvas instead of cotton/cottonblend. But that's where the satisfaction ends. It turns out that on closer inspection the frames are made of pressed paper-like fiber, their stretching is sub-par, inconsistent, and prone to significant sagging in less than a year of hanging. The larger the canvas, the greater the sag, even in a climate controlled environment. Their basic hardware, a simple sawtooth, is inadequate and pulls loose from the cheap frame. I have had to replace all of my hardware. One pulled loose randomly and hit the floor.

When the sagging problem became significant (4 canvases in my studio deteriorated to an unacceptable level, and one frame actually began to wobble, indicating that the canvas was holding the frame, not the other way around) I contacted the company, sharing photos and videos of the defects. They looked them over and merely concluded that they could do nothing because the canvases were "out of warranty"(90 days) and suggested I use a blow dryer to shrink them. Really. I explained that sagging is a structural problem and that I cannot sell a product to a client with instructions to blow-dry it once the defects start to show up, but that was their FINAL word. So my final word to the wise is: RUN, don't walk from this company! The canvas is polyester, the frame is paper fiber, the hardware is dime-store quality, stretching is amateur, their shipping prices are excessive, and their customer service is an insult. (By the way, they call it customer love - don't be fooled. Management doesn't empower their customer service staff to fix problems, only tell them nicely to shove it. Use a blow dryer. Really? It is the automotive equivalent of putting sawdust in the transmission.

I spent a LOT of money with this company - 40 canvases - and am now waiting to begin hearing from unhappy clients when their canvases begin to fall apart as mine have. Lesson learned. Stay away from EasyCanvasPrints unless you enjoy being taken for a ride. By the way, when I got a third customer service person on the line, she answered the phone "Banners on the Cheap" (apparently they outsource "customer service" to a company that handles complaints for more than one company. When I was bumped up to their senior level person, he basically said too bad. Yes it is.

The larger products (over 16 x 20) that I was able to hang after Christmas wrinkled up within a week of hanging them and look like trash. Another photo I was never able to hang from the start (I never took it out of the packaging) because there's a big spot on my daughter's tooth in the pic that was not even on the file I sent them (and they tried telling me I created that spot but I swear it's not on the file I sent). Customer service is a joke. They'll try blaming you for any issues, they'll tell you to send pictures of the defects, and then won't call or email you back regarding what their decision was on fixing the print (I had to call them 8 days after sending the defect photos, was told they would get back to me, and am still waiting for a response). This is the worst place you could get a canvas from. Trust the majority of these reviews. I know I wish I would have because I ended up with $200 of trash. If I could choose a rating of less than 1 I would.

When ordering I chose an option to arrive before Xmas. No price was listed on the page. The next page was $100 more. I wanted to cancel because $100 shipping is a RIP-OFF. When I tried to close the page, just touching the page near the buy button finalized the sale and sent me to the next page. I had no intention of buying.
This was on Sunday December 16,2018. I tried to cancel by using the company's Chat window. It said, we're closed, call us. I called, the message said, we're closed leave a message. I left a message and sent an email all within 5 minutes of mistakenly placing this order. They next afternoon at work I found a new email saying I was too late to cancel and they were shipping if I didn't call. I was at work and couldn't call until after 9:00 pm. I called, 37 minutes on hold, no answer. Now I received an email that they shipped. Indisputed with PayPal. They are obviously trying to scam me and push me into allowing it to happen. Wrong guy to try that crap with. I'll review them EVERYWHERE!

Online order totaled $41.71 (original price was $385.95), when I received my receipt the total charged was $67.88. Shipping was supposed to be $7.99 (advertised price) but my receipt showed I was charged $9.99. The remaining difference must be tax added (no where did it state tax would be added) but the receipt didn't break it down to tell me it was tax. Based on the amount, it looks like the tax was added to the original price not the discounted price. When I called to cancel the order they state I should receive my refund by the middle of next week. Their excuse for the overcharge is an "online glitch". What they are doing is unethical and illegal (based on the research I did regarding taxation laws in Texas).

Last week I placed an order, which should have totaled $60, including shipping. When I clicked to complete the order, the shipping cost changed, jumping from $29 to $147. There was no way to stop the order going through, so I immediately got on chat (it was after hours) to request they cancel the order and issue a refund. I left my name, phone number, and email address. Then I went to their contact form and sent an email. No one replied to me. The next day, I tried calling but couldn't get a human being, so I went back to the chat box, and my same chat was there but marked "RESOLVED" and saying I would hear from the company via email. I checked my inbox and spam folder. Nothing. I then got an email saying my order had shipped, so I replied to their provided email address, demanding that they refund the shipping overage.

I finally got a reply from customer service after three days. They said they were sorry about the cart glitch and would refund the shipping difference ($128) within 10-14 working days. Here's hoping! The canvas print arrived, well packaged and in good shape. The print quality is a little bit grainy up close, but the 36"-wide shot looks really good if you step back a foot or more. I'm happy with it, but I don't think I'd chance placing another order if the company hasn't fixed the glitch that caused me to be overcharged so much in the first place. Probably safer to go with a local printer.

Poor customer service, poor communication. No attempt to rectify problem without significant additional costs, which could have been easily avoided with better communication. Took a great shot that when transferred to canvas was too dark. Offered to "fix it" and reprint for costly shipping charge, or refund money minus "waste" cost - significant charge for material used for first ( too dark) print. Said it would be "awesome" after fix. So why not email me and suggest fix prior to first print and save a lot of money and aggravation? Attempting to communicate with customer service like riding a merry go round with no gold ring. Found their service to be unprofessional and very inferior to other print to canvas services available that provide communication with customer if they believe print can be improved with adjustment. Skip this service and seek out company with better professional photographic services. Save time, money and grief.

Absolutely Stunning! Thank you so much Easy Canvas Prints! I love my canvas so much. I'm so impressed with how it turned out. I was really nervous about the quality because I got a 30 x 40 canvas and at first my resolution was too low and was sent an email about uploading a higher resolution of the same photo. The Customer service was AMAZING and truly helped me though the process and answered all of my questions. I highly recommend this company and will definitely be ordering more prints with Easy Canvas Prints in the future.

EasyCanvasPrints contacted me by email and offered to replace my print with a rolled up canvas (unmounted of course) They of course said the problem was the print I had furnished. I would also have to pay shipping costs of nearly $25. I said no and they made another offer to refund approximately half of my total expenditure. I was tired of arguing so I accepted their offer. Since I paid with PayPal, my refund was fairly quick. I am not happy with the transaction, but I accepted it to end it. I would not recommend dealing with this company.

I placed an order after checking "standard shipping" only to find when I received email confirmation of the order it had been switched to express air which made my cost 2 1/2 times what I planned. After 45 minutes on hold I was told a credit would be issued. I will wait to see. The annoying part though, aside from the time, is that I did NOT select express shipping. I am not an idiot and would never pay $130+ to ship $65 of merchandise. Now that I have read reviews I am worried about the quality of what I receive. Another thing, the customer service person was not able to duplicate my initial order, coming out a few dollars more or less. I have a screen shot of the order. What is that about?

I have ordered many canvas from here and EVERY SINGLE ONE is wrinkled to the point of looking like complete garbage on the wall - embarrassing really. I ordered a total of 8-24x36's and 2-16x20's. Went through 6 exchanges right after delivery due to extreme scratches or wrinkles. It's been several months now and none are salvageable. That's a decent amount of money to just THROW AWAY, even if this is a cheaper printing company.

Tonight, I tried to remove the stables and re-stretch the canvas as good as I could, but no surprise - it still looks like crap. After slicing my arm open with plyers, I felt a strong need to write this review, as I never should have had to try and fix it in the 1st place. I will never order from this place again and I will make sure everyone I know doesn't either.

Sincerely,
An honest and hopefully helpful to others note of caution!

P.S.- I just received a 16x20 canvas from (Canvas on Demand) and although a little on the dark side, at least it is tight with NO WRINKLES - looks and feels much more professional. Nearly the same price as well.

I just got the canvas today and wow, just wow! I seriously think it's the best ever... so glad I trusted EasyCanvasPrints with my Daughter's Senior Picture.