Overview
1stDibs has a rating of 4.5 stars from 987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention good experience, free shipping and high quality. 1stDibs ranks 14th among Home Decor sites.
Impossible to get help. Sent numerous emails; chatted via their app; telephoned in... nothing works. I can add inventory, I can see inventory, I can pay $ and feature items, but all items in inventory display as unavailable and no one can see the items. They say my account is closed, but I can log in and do everything as I have been over the past few months, but nothing is displayed to customers. I DID NOT REQUEST TO CLOSE IT; IT SEEMS THAT I HAVE NOT HAD ANY VIEWS OF ITEMS FOR MAYBE ABOUT 10 DAYS; NOT SURE WHAT HAPPENED, HOW IT HAPPENED, BUT I HAVENT MADE ANY PROGRESS WITH THEM OVER THE PAST 9 DAYS OR REACHING OUT. They tell me, twice, they are sending a link to set up a call, but no link is received. They have verified that my email is correct. No emails are in Spam/Junk folder. And NOW, it is the weekend AGAIN, and they don't work on the weekends. I wanted to liquidate and put items on sale and Im stuck. Their support team and customer service is TOTALLY USELESS.
Great selection and quality of items. Easy to communicate with sellers and excellent customer service from the sellers. I am highly satisfied with all of my purchases!
The seller was amazing, was kind enough to hold the piece until I got my reupholstry company sorted out to give them the proper address. Was very helpful with all my questions. Highly recomend.
This seller was so helpful and responsive and worked very hard to give the best shipping and overall price. Very happy with whole process!
This is my first purchase on this site. So far so great! Quick responses have made this process easy.
I have found First Dibs to be a reliable source for quality furnishings and continue to shop with them.
Found some great art & great sellers here. Happy to have given 1stDibs a try :)
Lovely items and my dealings with the sellers has been great!
Great place to shop. Will return and do more of the same at a later date.
Repeat site customer, always have good experience with 1stDibs
Repeat 1stDibs shopper, very good experiences over the years.
Very easy to leave a quick review in a timely fashion. Highly recommend
Excellent and expert assistance;good despatch and helpful progress reports
Exquisite example from the Couture. Too wonderful for words! Merci
Great product! Good experience! Hope to buy more in the future!
Great experience, pleasant and professional communication
I am fairly new to 1stDibs and I'm soooo glad I discovered this site. It's truly amazing if you love beautiful merchandise of any kind. It's fabulous to shop on 1stDibs site.!
Easy, communication with sellers great, items are exactly as described
Love the variety of rings and prices. I love unusual large rings and you have them!
I ordered a rubies choker and despite requesting a return 2 months ago I still don't have a way to return it! The value of this is £*******! Customer support does absolutely nothing! They keep saying they will come back and they don't.
The second item I ordered was supposed to be emeralds and was completely fake!
I had to incur valuation fees, return shipping fees and I am at a loss of more than £30k!
Do not trust this company! Completely unprofessional. Even their legal team doesn't respond.
After 2 months of requesting a return, I still don't have a way to return my item. I have called them more than 50 Times but no one cares, I will be very surprised if they survive as it's a fraud.
I have told them one of the sellers admitted to cheating customs and they did absolutely nothing about it!
I bought an item for 30,000 and the seller declared $150 for it.
Despite all those profits I still do not have a refund for my item and I still have to pay return fees of over £400 and call them constantly.
Do not fall in the trap and use this company. I am scarred by that experience and at a deep loss.
Loved the live person phone contact with first dibs, which assured me my seller was vetted and offered high quality items!
The site is very people friendly and easy to navigate. My last purchase had excellent communicaiton with seller, delivery was faster than I expected, and I am extremely happy with my purchase.
This is so easy to navigate from one item to another, and to contact sellers. I like that there are several photos of each item, and a video clip, so I get a good look at the items.
I love shopping at 1st Dibs and every seller I have purchased from is truly excellent.
Lesley
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.
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- New York, NY
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We Appreciate Your Feedback!
Thank you for leaving a review on 1stDibs – we're sorry to hear your experience did not meet expectations. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.