DressLilyReviews 4,652

After a month, with several inquiries on my part, I finally received the new jacket. Although I verified that the size was a men's (US) XL, I received a (UK) XL which would fit one of my kids. I emailed Dresslily about getting an RA# and returning it, but unlike every store with which I'm familiar, there is NO FULL REFUND! Here are the options:

Regarding the item(s) that you have submitted, please consider the following exceptional solutions:
1. Keep the items and partial Refund
If you choose this option we can refund you 20% of the product cost. Please note that this is an exception that we can only offer you ONCE. Technically, all the items must be returned to be eligible for a compensation.
A. Quick refund of 20% of the product cost to your dresslily Wallet within 24 hours as store credit.
In addition we will also offer you extra points to your dresslily account for discounts on your future purchases.
(You will receive 5 points for every 1 USD).
B. Refund 20% of the product cost to Your payment Account

2. Return the item to our warehouse to get another one for free.
Once we receive your returned product we can resend the item to you for free in a different size.
Kindly offer us the size you need and confirm your delivery address once more.
A. Your correct size.
B. Confirm your address:
Spring, Texas, *******, United States

3. Return the item to us for a refund.
Once we receive the product we can compensate you the product cost as follows:
A. Full refund of product cost to your dresslily Wallet as store credit.
We will refund you the product cost to your dresslily Wallet as store credit with additional extra points.
B. Full refund of product cost to your payment account.

A STORE CREDIT? I THOUGHT THEY SHIPPED IT ON THE TITANIC ALTHOUGH THEY WERE QUICK TO DEBIT MY CARD! WE'LL SEE HOW MANY MONTHS IT TAKES FOR OPTION 2?!'

NO WONDER ENGLAND WENT FROM BEING THE WORLD'S GREATEST EMPIRE TO AN ECONOMY ABOUT THE SIZE OF TEXAS!

I live in Argentina and so far I got all the items delivered to me in perfect conditions. I tried different items from the site, from clothes and shoes to bags, accessories and even a few lispticks and they all amazed me with the quality, especially considering the price we pay for them. It has nice, trendy and affordable pieces that always get me compliments!

I paid for a sweater on Oct. 5. On Oct. 19, I was told it had been shipped. It is Nov. 11. Did they send their delivery guy ON FOOT? Called again today asking for a manager. Was told that no one was available to speak to me. Told him I would wait to talk to a supervisor. He
HUNG UP ON ME! Want my money back!
What kind of company cannot get a supervisor on the phone. It also would have helped if he could speak ENGLISH!
Calling pay pal and better business. These people need to be shut down.
There was no HOLIDAY RUSH on Oct. 5.

I am from Brazil and always shop at the site. Great quality products and good prices, I had any problem with my orders.

Dresslily have made a great sale last summer for winter cloths. I bought 10 hoodies and received after 25 days to my local post office and i can say the quality of product are decent. Thank you

DressLily is a great site, it has everything you need from beach wear to party clothes! I loved everything!

I wish I would have found Dresslily sooner. I am an avid online shopper but never have I come across such amazing deals, exceptional customer service, fast delivery, great prices, and super cute clothing all in one experience. I adore Dresslily. The clothes I ordered fit perfect and shipping was incredibly fast. I reached out to customer service with regard to a small issue I had with one of my items and I was floored at the turn around rate. I have never had customer service respond to me in less than 24 hours from any other company. They are exceptional and care about their customers. I am a Dresslily customer forever!