DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
This company is horrible. I never received my order. Then they tell me they can only give me a refund for half of what I paid. Don't order from them.
I made 2 orders to dresslily the same day, the site says 7 to 14 days for delivery, it took them over a month to send my orders and there is still part of one order that I haven't received yet. After contacting customer service I received no help just excusses. They could have cared less about me or getting my orders to me in a timely manner. I will NEVER order from their site again! Buyers Beware of this site.
Dear Rhonda,
We are sorry to hear that you haven't received your whole order.
Due to stock availability and warehouse locations, sometimes we have to spill your order and ship it separately.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Lease offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from sitejabber.com".
Best Regards
Dresslily Customer Service
They will not let you try on and return items! I got 4 bathing suits. I either disliked them or they were too small. They won't let me return them and get a refund!
Dear Lyndsay,
We are so sorry to hear that you have been experiencing sizing issues.
We do our very best to provide pretty accurate measurements in the size chart under product information.
As you may understand that swimming suits and underwear are special products.
If we accept the return, we could not sell them again.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Once again we apologize for any inconvenience caused.
Best Regards
Dresslily Customer Service
Granted, I thought I got scammed again but after 2 months, it finally arrived and its absolutely perfect! It fits beautifully and made from good material. I will order again.
1 shirt ordered over two months ago still has not arrived. According to the website orders take 7-15 days after shipment so it has passed the latest shipment date by almost a month now. Tracking number didn't work and customer service was of no help (that's if you are willing to wait the extended time for a real person to answer the phone of chat online with you).
Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Once again we apologize for any inconvenience caused.
Best Regards
Dresslily Customer Service
I made a purchase in November of 2019. My product never shipped or delivered. They never refunded. They completely stole my money. Avoid at all costs.
Dear Ariel,
We are so sorry to hear this.
We regret to inform you that due to the stock availability and not keeping you waiting for a long time, we have canceled the order and refunded you 17.09 USD on 2019-12-26.
Please check the transaction in your account here: https://www.dresslily.com/m-article.htm?id=275
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Best Regards
Dresslily Customer Service
My personal experience felt like a disaster. I ordered 2 bathing suit on March 30. I was excited and played for the 8.99 shipping option. After awhile I have not heard anything from fedex on tracking so i sent them a ticket. The final sent the LABEL on april 19th. They stated because it "sold out" there will be a delay of 7 to 15 businesses days and my other one only 1 or 2 business days, they asked if I want to ship them separately. Okay sure. Once again no information on any products so I sent them Another ticket. When I logged on they sent me the same message as before delays be patient. It's on its way be patient. Finally after ordering on March 30th I got ONE swimsuit on may 4th. Okay well I waited till my scheduled delivery date for my second one (shipped separately remember) amd it never came. I asked to track my package and they said it was ALREADY DELIVERED. Had to explain that they were separated. They said they were going to investigate and never hear back. 5 to 7 business days to locate or 14 in rare cases. Had to call my bank and dispute the charges. What a hassle. If it comes from China, just let me know and dont pull my leg and give me the run around that it is sold out but then continue to sell it.
Other people seem to have luck and others dont.
At your own risk!
Dear Kiara,
We are sorry to hear that you haven't received your order yet.
Due to stock availability and warehouse locations, sometimes we have to spill your order and ship it separately.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Best Regards
Dresslily Customer Service
3 months after ordering I still have yet to receive my package & customer service is ZERO help! Even though I received an email on April 8th saying my order had been shipped, NO tracking info has been updated and I've tried (5 times now) reaching out to customer service for help only to get generic emails back. Easy to say they just took my money and have no regard for it. STAY AWAY!
Dear Heather,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Best Regards
Dresslily Customer Service
I ordered a dress on April 25 2020. Every time I tried to track the package there was never any information about it, Not even an estimate delivery date. Well now is even worse because when I put the tracking number I says that number it doesn't exist! I sent a message few days ago and nobody has answered me. It's a shame because their dresses are beautiful but the service is questionable.
Dear Susie,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Best Regards
Dresslily Customer Service
I have so far contacted email 10 times without resolution and called 4 times and kept on phone 30 mins before they said they couldnt answer call at this time. I a liitlw over 200 lbs and 5/10 and a xl in 3 different shirts is way to small where other companies shirts lg fits me good. One shirt never received, not able to use 15 per/cent off coupon and charged for shipping for item never received. Also email reps cannot even locate your order by giving them your name and address. Stay away from this cheap Chinese trash made clothing business
Dear Craig,
We are sorry to hear that you haven't received your order yet.
According to the shipping website your package has been delivered.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Best Regards
Dresslily Customer Service
I ordered a bathing suit a month and a half ago from them & still haven't received it. Tracking number says it hasn't even went anywhere. I chat with them about it and every time I get no where with it. The deadline of when it should've been at my house by was 8 days ago. I would not recommend ordering from them at all. I will never order again. Worst site to possibly order from.
I read these reviews before I ordered and thought I'd take a gamble since I really loved the clothes. Ordered the 5 items 3 weeks ago. One item was an accident, I talked with a chat representative the next day and they informed I would receive a refund in 7-14 business days. Almost a month later, still no refund. My items still show as "processing". Haven't even shipped. I've contacted customer service twice. The first time he said he would send out one of the items in 24 hours. The second time, they showed in their system that nothing was ever shipped. I'd ask for a refund at this point, but since I haven't even gotten that the first time, then I probably won't even receive a refund! Will never order again from here.
Sito bellissimo per acquistare vestiti stupendi. Spedizione veloce e servizio clienti efficiente. Sito top
I placed first order early this month and recieved a super cute two piece dinosaur tankini. It was a bit small but that was my bad as I did not read their size chart. I placed my second order today very excited as I went by the chart this time, and afterwards checked my bank account, the dollar had changed from Canadian to American, so I was charged around $40 more than I was anticipating. Nowhere in the checkout does it say USD in front of the price. Only when I was emailed the receipt and checking my account was this clear.
I think that if you're changing currency on people you should make sure to state that. Why would my first order be in Canadian then switch to American
Impressed with quality of my first bathing suit but not with this mix up.
You get what you paid for is what that say. In this case they are right, I love the price and how good the material is.
I bought a hoodie and was completely seduced by this article my goodness! So run for it and do not hesitate:-)
Dresslily is my favorite online store. I love their clothes and bags. The quality is high, everything you buy looks like the picture. Delivery is always on time, and everything you order arrives protected and in their distinctive bags. Their swimwear are great, and they have the widest range of plus size clothing. In 3 years, how long have I been buying from them, I have more than 10 orders, and I was always very happy.
No order info in over a month! Haven't received any updates. Nothing. Dont order from Dressily! They suck
Dear Sara,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Sitejabber.com"".
Best Regards
Dresslily Customer Service
Let's start with the positives, they have lots of neat interesting designs. Other than that the materials are poor quality and manufacturing is 100% Asian sweatshop quality. Whatever you think you want at dresslily you probably will regret the purchase and wear once or twice before you donate to Goodwill. Why go through that process?
Dear Customer,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Best Regards，
Dresslily Customer Support Team
I purchased a sweater dress for my wife from Dresslily. The product said $24.76 and I sent payment through PayPal for that amount. But $58 was taken out of my bank account. I tried to submit a claim but they were not helpful and did not give me a refund... I will never buy anything from here again. Beware!
Dear Terance，
Thank you for your feedback.
We hope to be able to verify and resolve your issue again.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Once again we apologize for any inconvenience caused.
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Selena,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Once again we apologize for any inconvenience caused.
Best Regards
Dresslily Customer Service