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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Ótima loja
January 17, 2018

Fiz ótimas compras com ótimos negócios belos produtos e tudo certo como mostra o site atendimento ótimo e a entrega no prazo

Date of experience: January 15, 2018
CustomerService R. DressLily Rep
over a year old

Dear Yuri L.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to place an order again soon.

Thank you for your support.

Dresslily Customer Service Center

Kentucky
2 reviews
0 helpful votes
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I have ordered several time from Dresslily. I love every thing I have received. My last order was a black dress that I have received so many compliments on. I would highly recommend them to anyone.

Date of experience: January 15, 2018
CustomerService R. DressLily Rep
over a year old

Dear Jackie A.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily. Com again soon.

Many thanks,

Dresslily Customer Service Center

Sweden
1 review
0 helpful votes
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I love my new clothes
January 17, 2018

I'm very happy with the clothes I bought, they fit me well and are very beautiful. One of the items I bought was not exactly what I expected, but the customer support was great to compensate me.

Date of experience: January 15, 2018
CustomerService R. DressLily Rep
over a year old

Dear Maria W.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Maryland
36 reviews
124 helpful votes
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Why The Substitution?
January 18, 2018

I ordered a long maxi dress WITH fringed sleeves. What I received was a SLEEVELESS dress! Same style; same color; same print, but no fringe no sleeves! It was all over the internet shown with a fringe sleeve. It even was on their website with a fringe sleeve. So I inquired to them about this and to make it right. They did refund my money and told me NOT to send the dress back; to either keep it or donate it. This took about three messages back and forth with customer service to resolve this issue. Even though they are out of China, and it takes forever to get your order, their prices are unbelievable! Like Wal-Mart prices (inexpensive). They offer some very cool looking clothes too. So if you aren't in a hurry (this was going to be a second or third choice dress come this December), I would still suggest you check this website out. And I'm still waiting for another order that was out of stock, but told in a later email that they are reordering. Again, an outfit that if it comes great! If not, que sera sera.

Date of experience: January 15, 2018
Greece
1 review
0 helpful votes
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I Love my DressLily
January 23, 2018

It was my first order from DressLily, i didn't expect that they are so professional on their job. Excelent products, fast delivery and good prices is what i am always looking for.

Thank you DressLily

Date of experience: January 14, 2018
CustomerService R. DressLily Rep
over a year old

Dear Elefteria P.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Canada
1 review
0 helpful votes
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Quality item, just like the ones found in stores but for a much lesser price! Will buy from them again, for sure!

Date of experience: January 14, 2018
CustomerService R. DressLily Rep
over a year old

Dear Anick R.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Romania
2 reviews
1 helpful vote
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Love this website
January 15, 2018

This site conquered me completely, I already have two orders received from them and I'm preparing to place it on the 3rd. The products I received from this site were exactly as described and that is why I recommend this site online. I have also bought good quality accessories from them. The products arrived in a very short time and I was not obliged to pay any other fees for them.

Date of experience: January 14, 2018
CustomerService R. DressLily Rep
over a year old

Dear Ygmur S.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Support Team

California
1 review
1 helpful vote
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Low prices
January 15, 2018

Dresslily has low prices and decent clothing. Cute styles, it does take time for the items to arrive and they are sized smaller so order up a size. I've gotten a vintage style dress and swim suit and an over the shoulder dress. The swim suit bottoms are very very small, i like the top but the bottoms were almost two sizes smaller than the top so be aware of that when ordering. The green vintage dress i got was perfect. It was so cute and all my friends loved it.

Date of experience: January 13, 2018
CustomerService R. DressLily Rep
over a year old

Dear Nicky B.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Nebraska
1 review
0 helpful votes
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Awesome
January 15, 2018

No issues as of yet great service and prices! Top choice by far. Customers always come first reliable and convienance is a plus.

Date of experience: January 13, 2018
CustomerService R. DressLily Rep
over a year old

Dear Brandi R.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Canada
1 review
0 helpful votes
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By now I've bought various things from Dresslily 7-8 times and I have to say I'm pretty satisfied with my experience. The website is especially good at listing and detailing the sizes of each garment, which makes choosing the right size far easier. Generally, have to say their selection is varied and lovely, and the amount of low priced things is nice. With the coupons and their points system, every time I pay a surprisingly low amount for multiple items. Shipping was rather fast every time, usually takes 3 days at most for my orders to get on their way. Shipping time was less consistent but that's not the website's fault. Every time my clothes and other things arrived in perfect condition and were exactly what I ordered. Clothes were as they looked in the images, no issues there. Some of the clothes had minor imperfections but nothing to really worry about I'd say; they still look and feel great. For the price, the quality is still there.

Overall, my experience of Dresslily has been positive and straightforward. Nothing wrong to say about them.

Date of experience: January 13, 2018
CustomerService R. DressLily Rep
over a year old

Dear Lili B.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

North Carolina
2 reviews
0 helpful votes
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Wig Review
January 15, 2018

I loved the wig that I ordered from dresslily.com and the shipping time wasn't long at all. The wig had a comfortable net in the inside. It was easy to cut and customize in order for it to frame my face like I liked. The only downside to the wig is that the flesh toned part was a little too gray for my complexion. The hair was synthetic but it felt amazing and got very few tangles unless it was a windy day. I would order from them again!

Date of experience: January 13, 2018
CustomerService R. DressLily Rep
over a year old

Dear Shameka M.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to place an order again soon.

Thank you for your support.

Dresslily Customer Service Center

Oklahoma
1 review
0 helpful votes
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Amazing products
January 15, 2018

Love their stuff! Dont like the wait but happy when I do get my order!
Have to order bigger but its not a problem! Will be placing a new order soon!

Date of experience: January 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Stacey R.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily. Com again soon.

Many thanks,

Dresslily Customer Service Center

Pennsylvania
1 review
6 helpful votes
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Stay away... far away
January 15, 2018

I normally wear a XL or XXL dress shirt. I order 1 XXL button up shirt from DressLily. It arrived today, what a joke. An 8 year old couldn't wear it, its way to small and took over 4 weeks to ship. The tag in the back does indicate its XXL, maybe it should have read XXS

Date of experience: January 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Laszlo B.,

Thank you for your review.

Please rest assured that we always do our best to help our customers and improve our service.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.

Then we will offer you a solution via the ticket center.

We look forward to hearing from you soon.

Many thanks,

Dresslily Customer Support Team

Germany
1 review
1 helpful vote
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I love that they have a variety of styles and that they even have goth clothing if you look long enough. The products even have a fairly good quality. I also like that they have free international shipping. My only complaint is that the orders take really long to arrive.

Date of experience: January 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Katja W.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

New York
1 review
0 helpful votes
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Order up!
January 15, 2018

There's definitely a learning curve when ordering with Dress Lily. I read through the reviews to order a size or two up. This is fact. I would recommend three sizes if you're getting anything form-fitting. But the clothes are great quality. And crazy cute. And so reasonably priced! And my order arrived very quickly. Much faster than most international companies. I received it in around 10 days. I have and will continue to recommend this company in the future.

Date of experience: January 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Tabetha R.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Greece
1 review
0 helpful votes
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Great experience
January 15, 2018

Good quality, fast delivery... I have been ordering the latest almost 5 years... I am very satisfied with their quality, fast delivery and solutions in case of a problem

Date of experience: January 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Anastasia L.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Italy
1 review
0 helpful votes
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Oops, I did it again!
January 14, 2018

I bought another time from dresslily, but this time i bought not only shirt but also a coat.
Everything responded to my expectations, as always I add.
The coat was a summer spring wearable, very light and comfortable, just as in the picture provided by the site.
Like for the other orders the size were perfect, just follow the size chart under every wearable.
When my mom saw the shirts everything she were able to say was "Is this for me? You will lend it to me... right?"
She was absolutely in love with them.

This time a didn't choose the expedited shipping, but the package took around a couple of weeks to come, just like the expedited one. Very satisfied.

I cannot wait to buy again from them!

Date of experience: January 11, 2018
CustomerService R. DressLily Rep
over a year old

Dear Giulia G.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

France
1 review
0 helpful votes
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Super!
January 15, 2018

J'adore commander sur ce site! Les vêtements sont magnifiques, de bonne qualité et pas cher! La livraison jusqu'en France est rapide et le service clients est très réactif si il y a un problème.

Date of experience: January 11, 2018
CustomerService R. DressLily Rep
over a year old

Dear Vince D.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

California
1 review
0 helpful votes
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Love this retailer!
January 12, 2018

Love the clothing I purchased. Great value for your money. Fits as described. I love how they tell you what size the models wear so you can get a idea of how the clothes will fit you. Free shipping.

Date of experience: January 11, 2018
CustomerService R. DressLily Rep
over a year old

Dear Megan S.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

Texas
2 reviews
0 helpful votes
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First time buyer
January 12, 2018

I found out about Dresslily.com on the internet, searching for the best price on a specif item. They had the best price on the internet and have to add they even lowered the price because of the first time buying buyers discounts. I was very happy with my purchase. Also learned that they have a BIG selection on different items. The only cons is that I received my item 2 months after I ordered it because I chose the free delivery option. (next time I'll choose the second shipping option since I saved a lot on this item). Also I have to add that I was worried that my item had lost in the mail (because it took a long time to arrive) I contacted the costumer service team and was very happy with their help. They kept in touch until I received my item and made sure I was happy with it.

Date of experience: January 11, 2018
CustomerService R. DressLily Rep
over a year old

Dear Luciano O.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to place an order again soon.

Thank you for your support.

Dresslily Customer Service Center

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339