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DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I have ordered several time from Dresslily. I love every thing I have received. My last order was a black dress that I have received so many compliments on. I would highly recommend them to anyone.
Dear Jackie A.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
I'm very happy with the clothes I bought, they fit me well and are very beautiful. One of the items I bought was not exactly what I expected, but the customer support was great to compensate me.
Dear Maria W.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I ordered a long maxi dress WITH fringed sleeves. What I received was a SLEEVELESS dress! Same style; same color; same print, but no fringe no sleeves! It was all over the internet shown with a fringe sleeve. It even was on their website with a fringe sleeve. So I inquired to them about this and to make it right. They did refund my money and told me NOT to send the dress back; to either keep it or donate it. This took about three messages back and forth with customer service to resolve this issue. Even though they are out of China, and it takes forever to get your order, their prices are unbelievable! Like Wal-Mart prices (inexpensive). They offer some very cool looking clothes too. So if you aren't in a hurry (this was going to be a second or third choice dress come this December), I would still suggest you check this website out. And I'm still waiting for another order that was out of stock, but told in a later email that they are reordering. Again, an outfit that if it comes great! If not, que sera sera.
It was my first order from DressLily, i didn't expect that they are so professional on their job. Excelent products, fast delivery and good prices is what i am always looking for.
Thank you DressLily
Dear Elefteria P.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
Quality item, just like the ones found in stores but for a much lesser price! Will buy from them again, for sure!
Dear Anick R.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
This site conquered me completely, I already have two orders received from them and I'm preparing to place it on the 3rd. The products I received from this site were exactly as described and that is why I recommend this site online. I have also bought good quality accessories from them. The products arrived in a very short time and I was not obliged to pay any other fees for them.
Dear Ygmur S.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Support Team
Dresslily has low prices and decent clothing. Cute styles, it does take time for the items to arrive and they are sized smaller so order up a size. I've gotten a vintage style dress and swim suit and an over the shoulder dress. The swim suit bottoms are very very small, i like the top but the bottoms were almost two sizes smaller than the top so be aware of that when ordering. The green vintage dress i got was perfect. It was so cute and all my friends loved it.
Dear Nicky B.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
No issues as of yet great service and prices! Top choice by far. Customers always come first reliable and convienance is a plus.
Dear Brandi R.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
By now I've bought various things from Dresslily 7-8 times and I have to say I'm pretty satisfied with my experience. The website is especially good at listing and detailing the sizes of each garment, which makes choosing the right size far easier. Generally, have to say their selection is varied and lovely, and the amount of low priced things is nice. With the coupons and their points system, every time I pay a surprisingly low amount for multiple items. Shipping was rather fast every time, usually takes 3 days at most for my orders to get on their way. Shipping time was less consistent but that's not the website's fault. Every time my clothes and other things arrived in perfect condition and were exactly what I ordered. Clothes were as they looked in the images, no issues there. Some of the clothes had minor imperfections but nothing to really worry about I'd say; they still look and feel great. For the price, the quality is still there.
Overall, my experience of Dresslily has been positive and straightforward. Nothing wrong to say about them.
Dear Lili B.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
I loved the wig that I ordered from dresslily.com and the shipping time wasn't long at all. The wig had a comfortable net in the inside. It was easy to cut and customize in order for it to frame my face like I liked. The only downside to the wig is that the flesh toned part was a little too gray for my complexion. The hair was synthetic but it felt amazing and got very few tangles unless it was a windy day. I would order from them again!
Dear Shameka M.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
Love their stuff! Dont like the wait but happy when I do get my order!
Have to order bigger but its not a problem! Will be placing a new order soon!
Dear Stacey R.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
I normally wear a XL or XXL dress shirt. I order 1 XXL button up shirt from DressLily. It arrived today, what a joke. An 8 year old couldn't wear it, its way to small and took over 4 weeks to ship. The tag in the back does indicate its XXL, maybe it should have read XXS
Dear Laszlo B.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team
I love that they have a variety of styles and that they even have goth clothing if you look long enough. The products even have a fairly good quality. I also like that they have free international shipping. My only complaint is that the orders take really long to arrive.
Dear Katja W.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
There's definitely a learning curve when ordering with Dress Lily. I read through the reviews to order a size or two up. This is fact. I would recommend three sizes if you're getting anything form-fitting. But the clothes are great quality. And crazy cute. And so reasonably priced! And my order arrived very quickly. Much faster than most international companies. I received it in around 10 days. I have and will continue to recommend this company in the future.
Dear Tabetha R.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
Good quality, fast delivery... I have been ordering the latest almost 5 years... I am very satisfied with their quality, fast delivery and solutions in case of a problem
Dear Anastasia L.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
I bought another time from dresslily, but this time i bought not only shirt but also a coat.
Everything responded to my expectations, as always I add.
The coat was a summer spring wearable, very light and comfortable, just as in the picture provided by the site.
Like for the other orders the size were perfect, just follow the size chart under every wearable.
When my mom saw the shirts everything she were able to say was "Is this for me? You will lend it to me... right?"
She was absolutely in love with them.
This time a didn't choose the expedited shipping, but the package took around a couple of weeks to come, just like the expedited one. Very satisfied.
I cannot wait to buy again from them!
Dear Giulia G.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
J'adore commander sur ce site! Les vêtements sont magnifiques, de bonne qualité et pas cher! La livraison jusqu'en France est rapide et le service clients est très réactif si il y a un problème.
Dear Vince D.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
Love the clothing I purchased. Great value for your money. Fits as described. I love how they tell you what size the models wear so you can get a idea of how the clothes will fit you. Free shipping.
Dear Megan S.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
I found out about Dresslily.com on the internet, searching for the best price on a specif item. They had the best price on the internet and have to add they even lowered the price because of the first time buying buyers discounts. I was very happy with my purchase. Also learned that they have a BIG selection on different items. The only cons is that I received my item 2 months after I ordered it because I chose the free delivery option. (next time I'll choose the second shipping option since I saved a lot on this item). Also I have to add that I was worried that my item had lost in the mail (because it took a long time to arrive) I contacted the costumer service team and was very happy with their help. They kept in touch until I received my item and made sure I was happy with it.
Dear Luciano O.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
Dear Yuri L.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center