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DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Dresslily's clothes are inexpensive and fun. As long as you understand you're getting what you pay for, it's a great place to shop for cute, trendy clothes. Biggest complaint is the shipping time since it's coming from overseas.
I've bought the odd item from the US before, never had any problems. For the price of their clothes I didn't expect much but they're way worse than anything I expected. Firstly I'm still waiting on my third and last parcel to arrive (this from one order), and it looks like for each parcel FedEx is going to try and charge me taxes (which has never happened before, and it's probably because they're actually coming from China not the US). The items I have received are either a child's size (no joke), so bad quality of material that you wouldn't even wear them for fancy dress, are already falling apart at the seams or don't even have care labels on them. Don't waste any of your money! Now that I'm in dispute with them I haven't been able to sign in to my account to reply to any of the customer service emails because they're looping me out so I can't even contact anyone any more. There's a reason this company doesn't display or allow people to review them on Facebook. Learn from my mistake!
The order was just as expected! Great quality and fast shipping. Item came as on site. No problems. Fast service. Thank you Dresslilly
Dear Cary Y.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
I don't typically shop online for clothes; being plus sized makes that very difficult, especially when sizing clothing from other countries. I know that Chinese sizes run much smaller, so I took a leap of faith and ordered a 3X corset backed coat with hood. In the pictures, it was really breathtaking, almost reminiscent of a steampunk style. I was a little perturbed when it'd been a few weeks and I still had no additional tracking information, it kept giving me the same info - still in China. I thought for sure it would've passed customs by now, so I reached out to DressLily and they provided me an update - that it had passed customs and was now in the US waiting to be sent to the local processing facility. I got it just before Christmas and immediately fell in love. It's not as warm as I'd expected, but it fits like a glove which was surprising - and it looks beautiful with everything I wear. It was my first time shopping on DressLily so I'll definitely be doing business with them in the future. Very good first impression.
Dear Emily C.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
I ordered shirts whose design is extremely original. I have not met one in Poland. The prices are extremely affordable, however, it is waiting a long time for the shipment, which I knew. The quality is good. Pay attention to sizes that are different from those in Europe.
Dear Michal M.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
Dresslily is a wonderfull site:
Prices are low and products wonderfull.
Customer service is here to help you if you have any problem.
Its a pleasure tu buy from them.
I already received the second order from this site and
I can not help telling you how much, I like products.
Each time they fit with the descriptions on the site,
They were of good quality, even if they bought cheaper products.
I can not complain about transport because most have
Arrived at the neighborhood station.
For me this site is simply perfect and
That's why I will do other orders.
I love Dresslily!
Dear Chantal B.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Dresslily has so many styles to choose from, and items you can't find in a regular store. Their prices are very reasonable and my items came in the mail quickly. I have only had an issue with one of my orders. I ordered two bathing suits. Both in the same size, but one was smaller then the other when I tried them on. I ended up giving it away to my sister for her birthday, so I was still happy with my purchase.
Dear Tamra C.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
I have received so many compliments on my swimsuits purchased from Dresslily.com
I have had two babies and two ceserean sections so my body definately isnt shaped like it used to be. These swimsuits were flattering on me while being stylish and age appropriate. So many suits I tried on last season that covered my stomach were unflattering and looked like "mom" suits. I felt beautiful and feminine in the two I ordered. One was a pretty floral pattern and the other was polka dotted. I have a large bust and have trouble finding suits that cover my cleavage and keep it from looking droopy. Both the swimsuits from here gave me support and were also comfortable. So happy with my purchases.
Dear Natasha D.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I have ordered from this site multiple times and found no problems. Their products are great gifts and they have reliable delivery.
Dear Jonathan I.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
Dresslily definitely meets my expectations. They always have the cutest dresses for incredibly low prices. I've never had an issue from products I have purchased from Dresslily.
Dear Mary T.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
Love this place great products deal and customer service and a great support team. You cant beat the deals
Dear Shawna W.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
I'm happy with buying. The items are well described, the quality suits the price. The products are well packed and arrive on time
Dear Drazenka K.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
I ordered a Christmas sweatshirt on November 14, 2017. Today is January 17, 2018, and I still HAVE NOT received my order. They've given me the run around and said to check my local post office, but it is NOT there! My advice is DO NOT do business with DressLilly, or you will be very disappointed.
Great product, great fit! And very inexpensive! Fast delivery. Easy to use website, and great customer service. No doubt I will be using dresslily again!
Dear CAROLYN H.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I have already made several purchases on this page and I have fallen in love with all the clothes and accessories for my home. In addition, the price-quality ratio is perfect and they have many wonderful items.
Dear Betzaida R.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
The website is really easy to use, my items shipped to me quickly, and their prices are great. I will order again from them. The dresses I got are very cute!
Dear Molly M.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
Dealing with Dresslily has bee the worst experience and after receiving what I purchased this will definitely be the LAST time I order from you. Not only were my items late, I also had to pay duty on them, I received NO assistance from Customer service and after wearing the items once I have to now throw them out because they are cheaply made and have rips in the seams everywhere. Rating over all is brutal.
I love this site, all of the items are unique and good quality. The buying process is quick and easy and the dispatch is fast. Communication is excellent. I have made 4 seperate purchases so far and every one hss been 100% satisfactory. I have bought 3 dresses for special occasions and i love them all. Ive had a lot of people ask wherethey are from and they are very interested when i tell them. I have no bad words at all for this site, i love everything and i am 100% satisfied with every aspect.
Dear Rebekah L.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I will talk about one of the best website is Dresslily, on Dresslily you will find best products for men & women with good price and better offers, and they have good service
Dear Badr V.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
Wide variety of items at reasonable price. Reliable shipment.
You can buy fancy items from almost every where and in every currency in the world.
Dear Gametoph G.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
Dear Tracie F.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center