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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

Kobbie Q.
Canada
1 review
0 helpful votes
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Good deals
January 27, 2018

I always want to fine the perfect balance of quality and free shipping and I found it here. Good deals with free shipping at a considerable time. Thumbs up!

Date of experience: January 25, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Kobbie Q.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Maine
1 review
0 helpful votes
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I live in Maine and for our 20th anniversary my husband and I were heading to the Caribbean for 2 weeks. I didn't have or need nice swimsuits here but I knew I would there. I found two suits that were cute, full coverage and not overly expensive. The first one arrived and I was extremely pleased but my other one was on back order. I was really hoping it would come on time as I knew I would need two. The second one came a couple weeks later and that one was even better than the first!

They both fit beautifully, thick high quality material and they were comfortable. The true test came when we went on vacation and I could not believe how well they fit, even wet. They held up to all the swimming and snorkeling we did. I was able to rotate between them each day. The best part as when women came up to me asking where I had bought my swim suit because it was perfect for being active on the beach and in the water plus it looked awesome!

Date of experience: January 25, 2018
CustomerService R. — DressLily Rep
over a year old

Dear KelLee G.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

California
1 review
5 helpful votes
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So my bf ordered from this site about 1 or 2 weeks ago. We received the clothes and he was very exited to try everything on. Mind you, he spent quite a bit of money with this company. He went through the clothes and HALF of the order was in the wrong size, that was red flag number 1. Red flag number 2, the clothes that came in his size DO NOT FIT. My bf is tall and in very good shape. The clothes run very very very small. The sizing is for a man with a 12 year old body. Ridiculous!. He reached out to DressLily and told them he still wants to do business with them and asked to exchange the clothes for a bigger size. Guess what they tell him? " Your order has shipped so we cannot cancel the order. You have to wait until the order gets to you" WTH! So instead of helping him, they are trying to run down the exchange time so he cannot exchange the clothes or get a refund. This business is PATHETIC. You should not be allowed to sell anything! Customers please be aware, this company is a SCAM

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Julia S.,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

Dresslily Customer Service Center

Maryland
1 review
0 helpful votes
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Great Quality!
January 25, 2018

Great quality, customer service, and quick shipping. Would definitely order again and the prices are amazing!

Date of experience: January 24, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Jenn B.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Florida
2 reviews
0 helpful votes
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Happy Customer
January 25, 2018

I have purchased several items from Dress Lily and I have been satisfied every time. I absolutely adore my new Owl Satchel!

Date of experience: January 24, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Beth W.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

North Macedonia
1 review
0 helpful votes
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Excellent
January 25, 2018

Best products and very reasonable prices. The most beautiful dresses I have ever seen. From now I will always shop from here and I recommend to every girl/woman to do the same.

Date of experience: January 24, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Bojana I.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Arizona
1 review
0 helpful votes
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DressLily is Awesome
January 25, 2018

I enjoyed shopping at Dresslily. The selection is awesome, there are quality products, the prices are reasonable, and the shipping is relatively fast. I have since lost one of the hats I purchased, so I'm sure I'll be back since I cannot find my hat style anywhere else.

I had zero issues with my shopping experience at Dresslily and would recommend them (I have already) to my friends and family.

Date of experience: January 23, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Joe K.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Illinois
1 review
1 helpful vote
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Dresslily shop
January 25, 2018

This is a cute little store will all types of styles. I always received my orders on time when buying something. I can always manage to find something i want at a reasonable cost and know i won't run into somebody else wearing the same top- which is a plus! Yes, their sizing is a bit different but i've always been lucky on selecting the right one i need. I like this shop and as long as i can find something i like on there i'll continue buying goodies!

Date of experience: January 23, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Erika K.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Arizona
1 review
0 helpful votes
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Dresslily has my heart!
January 25, 2018

Dresslily has honestly blown away my expectations regarding online shopping. Their products are versatile and trendy. My wallet doesn't want to cry as I scroll through their site. I am always able to find something that screams, "I NEED THIS" on a daily basis. If I could afford to shop here everyday I would!

Date of experience: January 23, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Stephanie L.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Poland
3 reviews
2 helpful votes
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The Best
November 6, 2023

One of my favorite stores. I really like shopping here:)
I recommend this shop to everyone :) :) :)

Date of experience: January 23, 2018
New York
1 review
0 helpful votes
Follow Jacqueline W.
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Dresslily always has the gitchiest products. I come here to find unique items. If it's needed immeditely, then go to a store. But if you want different items you wont find anywhere ele at good prices with good quality, then get them here. Clothes not so much as sizing is usually way too small. But other products, definitely.

Date of experience: January 23, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Jacqueline W.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Finland
1 review
0 helpful votes
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Easy and effortless
January 26, 2019

DressLily products match the site's products, the quality-price ratio is right. Ordering is easy to do. Support is fast and provides clear instructions on how to proceed. I think the free delivery is a nice thing. Posting may take time depending on where the order is coming. Patience is therefore required. I can recommend DressLily to my friends.

Date of experience: January 23, 2018
Colorado
1 review
0 helpful votes
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Awesome
January 24, 2018

Great place, i've ordered twice from here and they came through very fast both times. Willbe buying from them again.

Date of experience: January 22, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Sean S.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to place an order again soon.

Thank you for your support.

Dresslily Customer Service Center

Azerbaijan
1 review
0 helpful votes
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Perfectly done!
January 26, 2019

The full and true description, good price and great communication.
Its a pleasure to deal with them. I bought from there hoodie and joggers and the prices were cheaper than other online markets.
I recommend Dresslily.com everyone.

Date of experience: January 22, 2018
Ohio
1 review
0 helpful votes
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Pretty nice clothes
January 23, 2018

I loved the company their customer service was outstanding and answered my questions promptly. I was also told their sizes ran small so to order up and I did and my items fit wonderfully. To add they were super cute. I will definitely shop there again.

Date of experience: January 22, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Amber m.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily. Com again soon.

Many thanks,

Dresslily Customer Service Center

Florida
1 review
0 helpful votes
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The store has an infinite variety of products and with a good myth price! High quality and fast delivery.

Date of experience: January 22, 2018
CustomerService R. — DressLily Rep
over a year old

Dear michelebecker m,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

New York
1 review
1 helpful vote
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Amazing
January 23, 2018

Amazing experience so far since i came across them on Facebook. Unique designs, affordable prices and great customer care. I am not changing Dresslily anytime soon.

Date of experience: January 21, 2018
CustomerService R. — DressLily Rep
over a year old

Dear KojoGraphy B.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

California
1 review
0 helpful votes
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Sensational place
January 23, 2018

I loved Dress Lily great product, fast, fun with a great variety! Their staff was knowledgeable and very courteous. Loved the experience!

Date of experience: January 21, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Mary P.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Canada
2 reviews
1 helpful vote
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I have shopped on Dresslily numerous times, there customer service is excellent they correct any errors in orders promptly and replied to all my e-mails, I love their products and I especially love their prices. I would recommend this site to other buyers

Date of experience: January 21, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Beverley S.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Oregon
2 reviews
2 helpful votes
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On Nov 16,2016 I placed order # L************** for a Paneled Color Block Swing Dress. After many months of waiting and not receiving it, I contacted Dresslily customer support to check the status. They said they didn't know where it was, or why it hadn't been delivered. I asked for the possibility of a replacement to be sent or to get a cash refund and they only offered me a half cash refund, or points to use on their site. I took the half cash refund.

Date of experience: January 19, 2018
CustomerService R. — DressLily Rep
over a year old

Dear brooke s.,
Thank you for your review.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

We have offered you a solution via ticket. Please kindly reply to us there.

We are awaiting your reply,

Dresslily Customer Service Center

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339