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DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I always want to fine the perfect balance of quality and free shipping and I found it here. Good deals with free shipping at a considerable time. Thumbs up!
I live in Maine and for our 20th anniversary my husband and I were heading to the Caribbean for 2 weeks. I didn't have or need nice swimsuits here but I knew I would there. I found two suits that were cute, full coverage and not overly expensive. The first one arrived and I was extremely pleased but my other one was on back order. I was really hoping it would come on time as I knew I would need two. The second one came a couple weeks later and that one was even better than the first!
They both fit beautifully, thick high quality material and they were comfortable. The true test came when we went on vacation and I could not believe how well they fit, even wet. They held up to all the swimming and snorkeling we did. I was able to rotate between them each day. The best part as when women came up to me asking where I had bought my swim suit because it was perfect for being active on the beach and in the water plus it looked awesome!
Dear KelLee G.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
So my bf ordered from this site about 1 or 2 weeks ago. We received the clothes and he was very exited to try everything on. Mind you, he spent quite a bit of money with this company. He went through the clothes and HALF of the order was in the wrong size, that was red flag number 1. Red flag number 2, the clothes that came in his size DO NOT FIT. My bf is tall and in very good shape. The clothes run very very very small. The sizing is for a man with a 12 year old body. Ridiculous!. He reached out to DressLily and told them he still wants to do business with them and asked to exchange the clothes for a bigger size. Guess what they tell him? " Your order has shipped so we cannot cancel the order. You have to wait until the order gets to you" WTH! So instead of helping him, they are trying to run down the exchange time so he cannot exchange the clothes or get a refund. This business is PATHETIC. You should not be allowed to sell anything! Customers please be aware, this company is a SCAM
Dear Julia S.,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Dresslily Customer Service Center
Great quality, customer service, and quick shipping. Would definitely order again and the prices are amazing!
Dear Jenn B.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
I have purchased several items from Dress Lily and I have been satisfied every time. I absolutely adore my new Owl Satchel!
Dear Beth W.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
Best products and very reasonable prices. The most beautiful dresses I have ever seen. From now I will always shop from here and I recommend to every girl/woman to do the same.
Dear Bojana I.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I enjoyed shopping at Dresslily. The selection is awesome, there are quality products, the prices are reasonable, and the shipping is relatively fast. I have since lost one of the hats I purchased, so I'm sure I'll be back since I cannot find my hat style anywhere else.
I had zero issues with my shopping experience at Dresslily and would recommend them (I have already) to my friends and family.
Dear Joe K.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
This is a cute little store will all types of styles. I always received my orders on time when buying something. I can always manage to find something i want at a reasonable cost and know i won't run into somebody else wearing the same top- which is a plus! Yes, their sizing is a bit different but i've always been lucky on selecting the right one i need. I like this shop and as long as i can find something i like on there i'll continue buying goodies!
Dear Erika K.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
Dresslily has honestly blown away my expectations regarding online shopping. Their products are versatile and trendy. My wallet doesn't want to cry as I scroll through their site. I am always able to find something that screams, "I NEED THIS" on a daily basis. If I could afford to shop here everyday I would!
Dear Stephanie L.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Dresslily always has the gitchiest products. I come here to find unique items. If it's needed immeditely, then go to a store. But if you want different items you wont find anywhere ele at good prices with good quality, then get them here. Clothes not so much as sizing is usually way too small. But other products, definitely.
Dear Jacqueline W.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
DressLily products match the site's products, the quality-price ratio is right. Ordering is easy to do. Support is fast and provides clear instructions on how to proceed. I think the free delivery is a nice thing. Posting may take time depending on where the order is coming. Patience is therefore required. I can recommend DressLily to my friends.
Great place, i've ordered twice from here and they came through very fast both times. Willbe buying from them again.
Dear Sean S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
The full and true description, good price and great communication.
Its a pleasure to deal with them. I bought from there hoodie and joggers and the prices were cheaper than other online markets.
I recommend Dresslily.com everyone.
I loved the company their customer service was outstanding and answered my questions promptly. I was also told their sizes ran small so to order up and I did and my items fit wonderfully. To add they were super cute. I will definitely shop there again.
Dear Amber m.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
The store has an infinite variety of products and with a good myth price! High quality and fast delivery.
Dear michelebecker m,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Amazing experience so far since i came across them on Facebook. Unique designs, affordable prices and great customer care. I am not changing Dresslily anytime soon.
Dear KojoGraphy B.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
I loved Dress Lily great product, fast, fun with a great variety! Their staff was knowledgeable and very courteous. Loved the experience!
Dear Mary P.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
I have shopped on Dresslily numerous times, there customer service is excellent they correct any errors in orders promptly and replied to all my e-mails, I love their products and I especially love their prices. I would recommend this site to other buyers
Dear Beverley S.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
On Nov 16,2016 I placed order # L************** for a Paneled Color Block Swing Dress. After many months of waiting and not receiving it, I contacted Dresslily customer support to check the status. They said they didn't know where it was, or why it hadn't been delivered. I asked for the possibility of a replacement to be sent or to get a cash refund and they only offered me a half cash refund, or points to use on their site. I took the half cash refund.
Dear brooke s.,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Service Center
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
Dear Kobbie Q.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center