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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Got a rose for my girlfriend last year and she still loves it! Was decent quality and will buy again in the future.
5 Stars isen't enough! I'm very happy to buy from this website. Services, values, shipping, returns and quality are all great.
Dear Brolin D.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
I ordered from Dresslily for the first time about a year ago, and I haven't shopped online for clothing elsewhere since. They have a lot of fun clothing on their site, some of it is more serious, some is old fashioned, like "Steampunk" jackets. All around, very pleasant experience!
Dear James L.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
All of the items that I ordered from them I had also found on Amazon, but for almost twice as much as they were on Dress Lily. My order came in two different shipments, one from the US and one from China, but I was aware of that when I ordered and expected the order from China to take a bit longer. When I received my items I was very happy with the quality of them for the price I paid. One item was a little deformed from the shipping and another had a slight imperfection on it, but it wasn't anything I couldn't fix myself. It honestly wasn't even something worth contacting the company about, so I didn't. A few weeks after I received all of my items Dress Lily contacted me asking how I liked all of the items I ordered and asked if there were any issues with my order. I told them about the issues that I did have, and they immediately gave me a partial refund for the items. Their customer service is exceptional, and their selection and prices are even better! I will definitely be ordering from Dress Lily again!
Dear Hayley M.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
Charged me postage when state free worldwide shipping. Said I had to pay import tax, they state this is in their terms and conditions. It does not state this. Appalling
Dear Sarah Knowles,
We regret to hear that you have had to pay import tax.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
Please check your account and reply to the ticket we have sent you about your issue.
Thank you,
Dresslily Customer Support Team
Everything was ok as descriebed on web site, good quality and short delivery time. I'm very satisfied with all products I ordered and received.
Dear Ivan M.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
When I ordered my swimsuit from Dresslily it did take a little time to arrive but I loved the suit as soon as it arrived! It fit to true size and was bright colors just like in the pictures!
Dear Kayla K.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
I loved Dresslilly and it products and free shipping... excellent all around! I loved Dresslilly and it products and free shipping... excellent all around! I loved Dresslilly and it products and free shipping... excellent all around! I loved Dresslilly and it products and free shipping... excellent all around!
Dear jay p.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
All my orders was allright. Dresses and bolts are original and look same as on pictures. I am happy for that. Thank you.
Dear Dagmar S.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I purchased two nice looking watches from dresslily.com at a very reasonable price. They arrived just as described and work fine. I recommend Dresslily to everyone!
Dear Scott M.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I love using Dresslily.com, I'm always satisfied with the services and cooperation with customer services.
Dear Sydney M.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
My experience with Dresslily is absolutely great. The last time I had 4 orders and they all came very fast - it took only 1,5-2 week (I expected a month at least). The service and communication of Dresslily - great, shipping - great, the quality of my orders also satisfied me. I definitely recommend Dresslily!
Dear Skaiste J.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
Bought the elf rug set and it was a huge hit for my daughter! She was so excited and it was wonderfully made! Excellent Products!
Dear Mia S.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Helpful CS, really cute and affordable wears, and one of the few Chinese retailers I have shopped at and enjoyed clothing from. The shipping times can be longer, but often international companies are like that.
Dear Carolyn W.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
My products are of excellent quality! They arrived in a timely manner and look great and work well. Overall I am satisfied.
Dear Kelly P.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
Fantastic suport fast delevery i am very happy with dresslily and sand things from them is very eazy and cheap
Dear Kristians V.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily. Com again soon.
Many thanks,
Dresslily Customer Service Center
Sent wrong size items, then fob you off when complain, award winning customer service ha, ha, ha avoid like the plague
Dear Andy r.,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Service Center
I ordered a dress for a Dapper day event that was held in Orlando. I got many compliments on the dress was very pleased with the quality.
Dear Arlene S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to place an order again soon.
Thank you for your support.
Dresslily Customer Service Center
Well, at first i was very insecure to order. But i do it. I was waiting my order. Finally when it arrives my reaction sad "omg"
I could not imagine that it will be that good. Everything amazed me. Custimer service, products, shipping.
It arrived very fast, if you have and question great people from customer service will help you quickly. My no. 1 order site for sure.
Dear Adelisa m.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I did two order on the Dresslily store and both time I was very glad that I did it. Both times I had a good quality products with fast shipping and excellent service.
Dear Vitalina D.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Travis D.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center