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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Really nice to do online shopping with them. You got good products at very good price. I recommend Dresslily to you all. Give them a try and you will know...
The last months I 've bought several items from DressLily. My experience
Was positive, as all the products were delivered on time, in good condition, and their packaging was good. The products met their descriptions on site.
So if you found an interesting item in DressLily store, I can recommend to try them out.
Dear Sophi,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
DressLily Customer Support Team
Great stuff fit as expected. Just came in later than I expected. I ordered mid November and got it after Xmas. So i didn't get to wear the cute dress i wanted to for xmas. But there's always this year!
Dear Gin,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We will feedback this issue to our related colleague and improve our service.
We hope to see you on Dresslily.com soon!
Many thanks,
DressLily Customer Support Team
Women's Stretch Stylish Fashion Hat
The cheapest and latest fashion website for women and men, including categories such as dresses, shoes, handbags and jewelry, which are free shipping to the world, customer service is fast and solution oriented
Dear Canan,
Thank you for your kind review about DressLily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on DressLily.com soon!
Many thanks,
DressLily Customer Support Team
Una experiencia muy grata, las compras son muy seguras, los precios son correctos al mercado, y frecuentemente se encuentran cupones para descuentos mayores. Los tiempos de envió son justos, y en ocaciones llegan mas rápido
I had a every positive experience with my orders. They came very fast and in a shape as I orderd them. I didnt have any pšroblems regarding payments. So in general, positive review for DressLily.
Dear Lana,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily.com.
Please feel free to place an order again soon.
Thank you for your support.
DressLily Customer Support Team
Merci pour votre effort et votre confiance en tout cas je vous souhaite une bonne continuation.
Akram karim
Dear Akram,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily.com again soon.
Many thanks,
DressLily Customer Support Team
Horrible company to do business with. Bought a shirt that was inappropriately described. Firstly it took weeks to arrive and what we received was a very small shirt (at least 2 sizes too small) made of what felt like 100% nylon - like rain wear. After 2 weeks of emails and repeated tries to phone Dresslily finally got a reply back asking whether we wanted an exchange. Another week of waiting for a reply to our immediate response of no we would like a refund, they once again sent the same email trying to get us to exchange the shirt. We replied back yet again that we wanted a refund and finally after 4 more days got the instructions for printing out the RMA (return merchandise authorization). It was now close to 30 days since the shirt arrived. We mailed the shirt back same day and the emails started all over again for the next week until they finally acknowledged that they would send a refund for half the price of the shirt.
Extremely unhappy with the poor quality of the merchandise and the total lack of customer service. After 4 weeks since the merchandise return we still have not seen any refund.
Dear Selena,
We are sorry that you were not satisfied with your order.
DressLily provides very accurate product descriptions on all of our product pages.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Would you mind messaging us your VALID order number?
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Many thanks,
DressLily Customer Support Team
In love with dresslily store, good products and prices, fast shipping and customer suppport is amazing and very helpful even when I made a mistake and had to cancel my order. I recommend it
I am very satisfied, arrived faster than expected, Very good quality, good customer communication, I recommend this store
My last order was a wig. I found it pretty fast and I think they had the same wig in their store in the past. I wanted to buy it then, but somehow changed my mind, so I was very happy that they decided to have it again. Everything from choosing an item to placing an order went fast. I recevied the package in the mail qiute fast as well and when I opened it I was very happy with my puchuase.
Bought two black dresses that looked and fit great! Great prices. Paired dresses with red bow and sash, along with petticoat as bridesmaid dresses.
Great patterns and good fit. Delivery is a bit slow so make sure to order well before you need it!!!
I received my refund via PayPal 2/28/19. Although it took some time and effort, my issue is resolved, and I believe the company may be on the road to legitimacy. Thank you.
I checked my PayPal this morning. STILL NO REFUND has been deposited into my account. Delivery companies are completely baffled as to where both packages went and cannot find them. I believe this site is bogus.
I needed cool stage shirts for my bands and found them at Dressily at great prices and free shipping on my order. I'll shop here again when the time comes.
I reccomend Dresslily to all my friends and family. Great prices and a good fit for the most part. I've never returned an item, but I imagine they would be responsive.
The items are at great prices and are great quality, and customer service is quick to respond and fix any issues.
I've shopped several times in Dresslily, and I've never encounter any issue. They work well, prices are usually cheap, and the support is good.
The product arrived a bit late, because of the shipping. But the service was very nice to me and gave me priority shipping for free! The product is very good and was cheap, I would definitely buy again from Dresslily!
For now in my two orders i've not had problems and the goods i've bought were all as descrived. I'm so glad to buy from your site because i can find clothes for my body type and size. I love dresslily.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paloma,
Thank you for your review.
We are happy to hear that you enjoy shopping with us at Dresslily.com.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please feel free to place an order again soon.
Thank you for your support.
DressLily Customer Support Team