DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
Really like to shop from this site. I can find beautiful, young and sexy clothes in every size. Thank u
Love the products that I have purchased. Great customer service! Shipping isn't to bad! Good prices on the products!
Dear Beth E.,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
Amazing website! Ordered some swimsuits for my gf and they all fit perfectly at a great price, will definitely order again from this website, wish I had only known about dress lily sooner!
Dear Patrick B.,
Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on DressLily.com soon!
Best regards,
DressLily Customer Service Center
My experience has been absolutely amazing. I love shopping on this site. The clothes are amazing and I love the large selection of plus sized options!
Dear Britnee J.,
We appreciate that you took the time to write a review.
Thank you,
DressLily Customer Service Center
The products I received from them are same as the product picture, fast shipping and great packaging.
Dear Benita J.,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
I have been shopping with DressLily for just a few months but have placed numerous orders. I have been extremely happy with all of my purchases! Even when I had to make an exchange, their customer service was great to deal with and they made it a very smooth transaction! Would highly recommend!
Dear Sarah G.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on DressLily.com soon!
Many thanks,
DressLily Customer Service Center
Good price with promotions and fast shipping. Arrival in about 12 days. Good assistance too, quickly resolved due to a defective item
Dear Elisa S.,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
Unfortunately, I never received my order and only when I disputed the charge on my credit card did I learn that I was dealing with an overseas company. My attempts to resolve my problem with Lily were futile as they blamed the US Post Office, and the US Post Office advised that they could not resolve shipping problems with a company shipping from outside the USA. I received neither the merchandise nor a refund for an item never received.
Dear Diana,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
We are awaiting your reply,
DressLily Customer Support Team
The store delivers super fast, with 18 working days my package arrived. Everything arrived perfect packed well. I bought a wig, and the color and material is great. I bought a bag too and the interior space is great.
I would buy again.
Dear Pamela L.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We are always here to provide the service for our customer.
Any issue please kindly fell free to contact our support center anytime.
Many thanks,
DressLily Customer Service Center
Review of dresslily dot-com
FRAUD ALERT! Don't buy from them! What a nightmareI They should NOT be in business. I ordered a $20 shirt that was supposed to be size Large, since I'm a big guy. When it came in the mail, it was extremely Small. The label on it said Large, but it was Not.
I contacted their customer service by email because there is no phone #, and they said I could get some type of "bonus points," or that I could return the shirt for a "Refund."
I told them I wanted a refund, and I paid the shipping and sent the shirt back in December 2018.
After not hearing from them for 3 months or seeing any refund, I contacted their customer service by email again. They told me that they never received the shirt!
By chance, I happened to save the Receipt with the Tracking number, and I checked and it showed that they did indeed receive the item back at their Rancho Cucamonga, California warehouse and was signed by one of their "agents."
I forwarded the receipt and the Tracking number to them. Now they stated that they did have it! But now they said that they would NOT give me a refund. They said that they would only give me a partial refund of $8 for the $20 shirt because they said that they had paid shipping for it. This was NOT true! I paid for the shipping both times and the last four digits of my credit card # was clearly on the receipt with the tracking number. I was now furious.
I repeatedly told them that I wanted a full refund for the $20 shirt, and they plainly refused. What a Scam.
As of this date, March 29th, 2019, I still have not received a full refund for the $20 shirt. They sent me $8 by PayPal.
I posted this review on here, and it was somehow deleted by Dresslily with a message stating that I was not a true customer and that I was probably lying. So I am posting it again, and this time I will be posting it on numerous other websites online, so other people know their fraudulent business tactics.
Dear RJ R.,
We regret to hear that you are having sizing issues.
DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
If you have any questions, please Email us at support@Dresslily.com for assistance.
On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Since you have opened the dispute through the paypal, please kindly close the dispute and inform us.
We will arrange the refund for you soon.
Note: We can't operate any refund under the dispute.
Or wait for paypal's referee results.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
DressLily Customer Support Team
Good morning I made a purchase for my 13 and 15 year old children, I bought two hooded sweatshirts, as a print they have octopus tentacles, it is very beautiful, it has made success with all the companions. The fabric is light and perfect for spring autumn, for safety I bought an M and an L, my children, male and female are 1.60 high and both sizes are good for both. Sweatshirts arrived on schedule (15 days!), I recommend the site because there are great prices and many beautiful things for the home too!
Buongiorno ho fatto un acquisto per i miei figli di 13 e 15 anni, ho comprato due felpe con cappuccio, come stampa hanno dei tentacoli di polipo, è molto bella, ha fatto successo con tutti i compagni.La stoffa è leggera e perfetta per primavera autunno, per sicurezza ho comprato una M e una L, i miei figli, maschio e femmina sono alti 1,60 e tutte e due le taglie vanno bene ad entrambi.Le felpe sono arrivate nei tempi previsti ( 15 giorni!), consiglio il sito perchè ci sono ottimi prezzi e tante belle cose anche per la casa!
Dear Diana,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily. Com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
I bought some things and I love them! I highly recommend the web shop! The products take a very short time in come home, so I could enjoy them soon.
Dear Nena M.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at DressLily.com again soon for all our latest deals.
Many thanks,
DressLily Customer Service Center
I really love shopping at dresslily, the products are high quality, and the prices are so good
And the costumer service is excellent
Dear Mina,
Thank you for taking the time to write your review. We at DressLily really appreciate this.
Best Regards,
DressLily Customer Service Center
I am really satisfied with my shopping experience at DressLily because everything arrived on time and looked exactly as in the picture.
Dear Mirna M.,
Thank you for your kind comment.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Thanks!
DressLily Customer Service Center
The quality of the clothes! It is excellent. I have worn one jacket every single day during a cold winter and it has no issues with zippers, buttons or material damage. It's in perfect condition and commonly gets compliments because it looks like a jacket that costs 10x the price! The items were already so discounted i decided to leave a 5 star rating because I didn't even need a coupon to get these prices. I didn't get paid for this review or to buy the items, they are the same price for all. Check it out for yourself, especially if you are into fashion.
Dear Adrian C.,
Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on DressLily.com soon!
Best regards,
DressLily Customer Service Center
Good quality clothes, fab customer service and good prices! Would purchase from again as they have really nice stuff!
Dear Sophie N.,
We appreciate that you took the time to write a review.
Thank you,
DressLily Customer Service Center
At first I was skeptical about ordering clothing online, however, I finally saw some truly unique items that I couldn't resist. Since the prices were good (including reasonable shipping), I have DressLily a try. I have been a fan ever since! The quality of the clothing and other merchandise is great! Best of all, I find things that really appeal to me and my sense of style. I get compliments all of the time. I recently bought an ADORABLE swimsuit that I can't wait to wear! Sizing is accurate and shipping times are accurate. I'm always looking to see what's new!
Dear Arahshiel S.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on DressLily.com soon!
Many thanks,
DressLily Customer Service Center
I have had a great experience with Dress Lily. Their products are amazing and super cute! I accidentally added 2 of the same item this time and contacted customer service. They quickly were able to cancel my mistake and get me the item I wanted!
Dear Tasha C.,
We would like to thank you for your kind review. We at DressLily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at DressLily again soon.
Many thanks,
DressLily Customer Service Center
Usually I am wary about ordering on websites like this and expect the worst but I was pleasantly surprised by Dresslily. Everything was shipped in a timely manner and the clothes looked wonderful. I'm glad they have so many options for plus size women.
Dear Kiara T.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We are always here to provide the service for our customer.
Any issue please kindly fell free to contact our support center anytime.
Many thanks,
DressLily Customer Service Center
Lors de ma commande, je me suis trompé; j'ai donc contacté le service client par mail qui m'as répondu rapidement et modifié ce qu'il fallait.
Dear Vinsonneau A.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at DressLily. Com.
Please feel free to contact us if you have any issue.
Thank you for your support.
DressLily Customer Service Center
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
Dear Rozalia K.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at DressLily.com again soon for all our latest deals.
Many thanks,
DressLily Customer Service Center