DecorPlanetReviews 316

As I am remodeling a few of our bathrooms, I am searching for quality items and good prices. I found several bathroom fixtures that I would have liked to have bought from DecorPlanet, but I found them listed cheaper on other sites. DecorPlanet boasts a 110% price match guarantee, simply email them the URL of the competitor item and price and they will match and take another 10% off! Sounds great, yes?

Nope.

I emailed them several times with price match requests and have never received a reply. I truly dislike wasting my time.

It finally clicked in my head that a couple of years ago, I had actually called them to price match an item I wanted to purchase and they refused.

I will not be shopping with this company, nor will I recommend them.

DecorPlanet emailed me yesterday and requested I change my negative feedback on my 2015 review.
See updated response below from DécorPlanet, received today, because I refused to change it.

They absolutely lied in what they are stating. The item I received did have the finish of SANITIZED CHROME as the manufacturer, Gedy, described on their website. DécorPlanet's description on their website when I ordered it from them in 2015 was Brushed Nickel. So when DecorPlanet checked with the manufacturer the manufacturer would have told them I received the correct finish as they knew it. The problem was I ordered what DecorPlanet described on their website as BRUSHED NICKEL and did not want the Chrome they were trying to pass off as Brushed Nickel. The DecorPlanet Rep, also lied when she said I received a refund from them. I never received any refund from DecorPlanet but was reimbursed by my Credit Card Company.

This is the response DécorPlanet post on this site after I spoke the truth about their company.
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Dear Darlene,

We are sorry to hear you are unhappy with our company. We always try to make our clients happy and satisfied with their purchases. We got in touch with the manufacturer and submitted photos to them, the finish was confirmed to be correct. Despite the fact the items you received were the finish you originally ordered, you received a full refund for your order once you returned the items. We were hoping this made your experience with our company better. We understand how valuable your time is and were offering you compensation for your effort. We hope that you are going to reconsider and decide to give us another chance in the future. We have issued store credit to your account with us in the event you decide to shop with us again.

Regards,
DecorPlanet.com

*Personal information redacted by admin

I have dealt with Alie and Latoya at the Brooklyn location. They took all the stress out of the bathroom renovation and made it very enjoyable. They are a true asset to the decor planet company and I would highly recommend using them for your next project. I will definitely be going back for my next project. Even if you just go into this store to browse around you will not be disappointed with the high-end product and the attentive level of service. They went above and beyond to accommodate my projects needs.

This is an update to my recent order and review. I originally gave decor planet and one star due to it's poor customer service and long lead time for a simple sink grid. Since my first review, customer service worked hard to correct my damaged grid issue once I finally received it. She was very professional and didn't hesitate to resend new grids due to damaged merchandise. I finally have a sink grid but the reason I gave it 4 stars instead of five was because I originally wanted a white grid to match my sink but had to eventually go for stainless since the white grid came damaged twice. Didn't want to purchase an item that didn't indicate it would last any length of time. Overall, decor planet did work to make my order right and I appreciate that.

I received marble that I ordered and it was in different shades of blue some dark some almost white creating a checkerboard pattern and looked terrible. Many of the boxes had chipped tiles they claim it could have been done by my contractor. Ok what can I Say to that but there is still the inconsistencies. After numerous phone calls to John the manager I was told they felt it was acceptable and he would put it in his home. I offered to give them the tiles to put in his showroom if it was acceptable he declined Happy to show pictures. To me they are double talkers they go on and on until you want to shoot yourself in the head. I can go to small claims court or I can write every site I can find to beg you to move on. Please there are so many tile places downtown just pass even if they get you with the price. Remember you get what you pay for. PS I went to ideal tiles got what I expected to get in one day

James Boylan, Sales Rep. And Hector Aponte, Customer Service Representative for DecorPlanet were extremely helpful to me in resolving a credit issue. They were the
Two most professional people I have spoken to in quite a well. Both were extremely knowledgeable about their Company policies and handled my situation with such care and understanding. AND, they returned my calls! That's awesome.

Thank you, James and Hector

Rose Grainda

We are in the process of converting our house from 1.5 to 2 bathrooms. We worked with Vladimir at the Staten Island location earlier this year to purchase products for phase one of our project. He was very knowledgable about the various products we were looking into and helpful when we made our purchase. The vanity, toilet, shower head and tub shield we bought helped make our guest bathroom look very sleek, like something you would see at a hotel. That's one thing we especially love about Decor Planet - the variety of modern/contemporary bath products is simply amazing. Unfortunately, we did experience some issues with customer service when arranging for pick-up/delivery of our products. However, we got those issues ironed out quickly and efficiently. The "hiccups" we experienced can happen anywhere, and our opinion on DecorPlanet has not wavered. We soon beginning phase 2 of our bathroom renovation, and recently paid another visit to the Staten Island showroom to help solidify our design ideas. We are looking forward to working with James on our second round of product purchases and are very hopeful that we will have a smoother customer service experience this time around. We can't wait for our second bathroom - a master suite! - to become a reality!

Hello there I just wanted to let you know that I just had one of the most educational and functional buying experiences in my 35 years. Two years ago I purchased an apartment close to the showroom in flatiron and recently decided to partner with your team in procuring a steam tub, toilet and vanity. After having looked at and settled on a tub with the store salesman, I spoke with an extremely competent ans attentive consultant,
Mr Boylan, who proved to be invaluable on the construction of the steam system. I'm not sure his background but my contractor echoed his talent in selecting the right product for my specific (and limited) NYC space. Kudos Mr Boylan-we couldn't have done it without you! Cheers, Bill

I live in Austin, Texas and recently used Decoplanet to remodel our main bathroom. The service was fantastic and the products are exactly what we were looking for! My fiancé and I just bought our first house and are remodeling our second bathroom in a few months and will definitely be using them again. Make sure to ask for James Boylin, he was very knowledgeable about all of the products and helped guide us in the right direction as to what would not only look good but be the most functional setup for our bathroom.

Their Items are made cheap material. I ordered a very expensive tub- it was damaged twice in the shipping process. The tub came to my house the second time around and it was damaged when i called my sales rep, he had no interest in dealing with the problem and did not want to refund me. Furthermore, their customer service do not help- they do not return any calls ever. When you walk into the store they are all nice to you once you give them your credit card they become total ah!