DecorPlanetReviews 316

I somehow ordered a ceiling mount shower head instead of a wall mount, so I called the day after I placed the order but it was too late to change it. I was told I would get the refund faster if I accepted the package and used their label to return it instead of refusing delivery. It cost me $16 to use their label, I didn't get a fast refund at all, it took around 6 weeks to get the refund, and I had to pay a 15% restocking fee, even though I ordered the wall mount to replace the ceiling mount. So all told it cost me $40 to return a $140 purchase. I will NEVER buy from this company again!

1/8/2019: (scroll down for updates)
It is unfortunate but I will never purchase from DecorPlanet.com ever again. My product was shipped damaged and for the last 6-7 months I attempted to call (left many many voice messages) but the phone was never answered and the voice messages were never returned.

I finally used their "live chat" and was able to get a hold of a representative only to be told I waited too long for an exchange. I was informed I had 48 hours after delivery to get an exchange accepted.

I am now fighting with the manufacturer for an exchange.

1/28/2019 Update: Decorplanet has reached out to me and are now working to make everything right! In about 2-3 weeks I should have a replacement! I am feeling very refreshed to make progress!

2/26/2019 update: I have successfully received my exchanged product! Yes it was more than their promised 2-3 weeks but none the less I am very happy that it was settled. Pete Melendrez was the extremely attentive and responsive. He does more for the company than they probably know. My review is now a 4 star. It used to be a 1 star.

I purchased a toilet from DecorPlanet via Amazon. I arrived in a thousand pieces (see attached). I sent them this picture and asked that they pay for shipping to return it. They never responded. Then I appealed to Amazon for a return. Then they called to offer a refund if I would drop appeal to Amazon. I said I would not until they refunded my money. Then they lied to Amazon on the appeal and I called them back and asked again for a refund. They refused--saying I had not dropped my appeal to Amazon. So I was left with a broken toilet and out $750. I left a terrible review like this one on Amazon and I was offered $250 to erase the review. I offered to erase review if they made it right and refunded my full money. They refused. They could care less. Throughout it all I dealt with an associate named * Do not buy from them. The reason all the other reviews are positive is because they paid off people who write bad reviews.

*Personal information redacted by admin

Be careful if you order through their web site. I ordered a replacement faucet head for the Grohe kitchen faucet in the house that we just bought. The part looked perfect - just screwed it on and the water pressure through the faucet, which had been low, looked good. Unfortunately, water was leaking back from the faucet. The fitting was just slightly bigger than the old one and allowed water to leak back.

DecorPlanet claims to have a return policy. In fact, I couldn't return the part because I had used it. The site said this part would work. It's not worth the risk to order from them. I highly discourage you from doing business with Decor Planet.

We ordered a bathroom vanity. When it arrived, the countertop was missing. After dealing with customer service, they agreed to ship the missing piece. When the replacement countertop arrived, it didn't match the sink. When we questioned them about it, they said that's the way it's supposed to be. So now we have a bright white sink, with an off-white countertop.

UPDATE: After I left my initial review here, DecorPlanet.com contacted me regarding the problems I had with our order. It took a lot of phone-tag, and email exchanges, which was a bit frustrating.

The vanity itself is not bad quality. In fact it's really nice. I'm leaving my rating as is for now.

UPDATE #2: DecorPlanet did get finally get in touch with me, and offered to give me a partial refund of the purchase price. It took a while for things to get resolved, but they DID actually do it, which was nice. I'd like to change my rating to 3.5 stars, but since I have to choose between 3 and 4, I'll give them the benefit of the doubt, and give them 4.