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DecorPlanet Reviews Summary
DecorPlanet has a rating of 3.5 stars from 316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and medicine cabinet. DecorPlanet ranks 17th among Furniture sites.
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Awesome company! Customer service AAA+++... Michael C. Was very accommodating and responsive! Recommended company!
Thanks Again!
Large selection of tiles and backsplash. Nina was very helpful in showing us the various options and what would look best together in the space we're redesigning!
As designer assistant I'm so so so! Satisfied with DecorPlanet. I'm satisfied with each item ordered from you, guys.
We have been many times. We ordered our floors and bathroom tiles. Excellent service. Nina was very knowledgable and helpful. I highly recommend Decor Planet. Great place for kitchen and bath.
Our remodeled bathroom look simply beautiful thank to DecorPlanet! The quality of our tiles, shower doors, vanity and medicine cabinet is outstanding. Nina was so helpful with our orders and James guided us throughout the whole shopping process. I would definitely recommend doing business with DecorPlanet.
I went to DecorPlanet with no idea of the design I wanted for my bathroom tiles. They have a tremendous selection of tiles and bathe accessories. I worked with Nina. She was amazing! Very knowledgeable on what tiles worked well together. Got a great deal on some beautiful tiles. I will post a photo of my bathroom when it complete. Can't wait
I used Decor planet for my first bathroom remodel and I had a wonderful experience and would recommend them to anyone looking to do any type of work to their home. Their Salesforce is knowledgeable polite and professional. Their customer service is the same. I was in a jam today because I did not order enough tile for my bathroom and it made me very stressed out however I called up Decor planet to order more and they turned a stressful situation into a manageable issue. They acted fast and were able to get me the answers and the tile that I needed. Today I dealt with Gail Mitosis.
Ralph
Staten Island
We are in the middle of a fairly large home re-model. In looking for a hand made tile from London, DecorPlanet was able to accommodate. We do not live in NY, so we worked with Gail Motisi from DecorPlanet over the phone. Gail was a ball of positive energy... more sales people should be like her as she is a great representation for the company. Gail made sure our order was complete and we didn't have any oversights. The process was very easy! To send additional kudos her way, we had tile that arrived broken and not only was it replaced within days, as to not slow down our very tight timeline for job completion. Thank you to Gail and DecorPlanet for making this a painless experience!
Michael was a pleasure talking with at this company he help me resolve my order that was placed in error. There was an Honest mistake yet Decor Planet made it very easy for me to get the RMA needed to get credited back. THANK YOU FOR MAKING IT SO EASY.
Around Christmas I placed an order with them for a set of hard-to-get Danze seats and springs. After a while they emailed me a sorry message that their supplier ran out of stock and these will not be restocked. I was issued a refund. A month later an envelope arrived with my original order. When I contacted them, and specifically Michael Crespo, they told me to accept the Danze seats for free as their courtesy gesture!
Decor planet is awesome! They helped me find tiles and vanities for my bathroom makeover. It was so hard for me but Gail took charged found my style and price range and it came out perfect! They really are the best!
Nina made our experience better than usual. We've been to the showroom many times before, but she took the time to assess our tile needs and suggest the best & most creative options! Would definitely recommend her to others & work with her again. Thanks!
We ordered a hard wired bathroom towel warmer and after it was delivered (much quicker than we expected) we discovered we had ordered the wrong size. That started an online conversation with a service rep, Latoya Kelley, who was most helpful in steering us through the process of ordering the correct model and returning the one we originally bought. She was able to minimize the cost of our error and made the process as easy as possible. Thanks to Latoya the appliance is installed and we are now aware of DecorPlanet as a place to consider when are searching for items we need.
At your Brooklyn showroom Nina was very attentive to our needs she couldnt do enough to help us understand and pick out tiling and coordinating backsplashes she is wonderful to work with and i would recommend customers to seek her out for exceptional understanding of your inventory design knowledge and her terrific personality Elliot and Paulette
My husband, daughter and myself bombarded the store in search of tile for our 2 bath renovations Gail was there to help! She sourced some options, gave us time to look, weighed in on our options with her expert opinion AND helped to keep our little one occupied! After our initial visit we had a follow up, placed the order and the tile was delivered within the next week! It was such a great experience and the tiles are beautiful!
I ordered a Toto toilet and self closing seat from decor planet because they had the best price and free shipping. The problem was I only got part of the order. Saint Billy from customer service helped me resolve it and he did a great job. Always available, responsive and understanding. My replacement parts were shipped in less than four days. If part of a shipment disappears, I know it is a ton of work to try to figure out what went wrong without losing a customer. Communication is key and he was always on top of it.
Thank you Saint Billy! I'm looking forward to ordering with confidence from Decor Planet again!
Phil Neel
Our remodeled bathroom looks simply beautiful. The quality of our tiles, shower doors, vanity and medicine cabinet was outstanding. Nina was so helpful with our orders and James guided us through the whole shopping process which made our experience at DecorPlanet a one stop shopping experience. I would definitely recommend doing business with Decorplanet.
I purchased shower enclosure through decorplanet. There was issue with the product not fitting per spec. I called in customer service and they were prompt to acknowledge and responded timely to help resolve the issue. Customer service provided good and quick service.
I wanted to do an exchange on an item because I ordered a size too big, so I called their customer service for some help. I spoke to Saint and he was able to get everything sorted out.
We went through hell and back trying to get refunded, and end the end, with absolutely no resolution. YES. I threw away $500 because they refused to accommodate a return. Long story short, the sales rep. Convinced my wife that she will need a "bath skirt" to go along with the 1,000 special sized tub that we had to buy from them because of the space we were putting it in wasn't a standard size. The guy ASSURED her that she can return if need be. Low and behold, we get the tub and skirt in and it is the cheapest looking thing you have ever seen. My contractor even said it looked like something from Home Depot. After calling them at least 3 different times over a month, they told us they would need to listen to the tape recordings of the call. SURE ENOUGH HE MISLEAD MY WIFE ON THE PURCHASE. So then the fun part. They said there is a restocking fee of 10%. But wait, you also need to pay shipping to get it sent TO CANADA. How much is the shipping... $450. ARE YOU KIDDING ME?! Your unethically sales will catch up to you. I will put this message on every site I can find and hopefully deter others from getting screwed out of their hard earned money. You are everything that's wrong with an Internet sales company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jordan,
We are sorry to hear you are unhappy with our company. Our main goal is to make our customers happy with their shopping experience and our products, and we are truly sorry we failed to meet your expectations. In an attempt to find out how we have wronged you, we listened to the phone recording of the conversation between your wife and our sales representative. Our sales team is trained to provide customers with information about products they are interested in and let the customer make the decision in regards to what to purchase. According to the phone recording we have on file, our sales person answered your wife's questions about the skirt and explained its functionality, he also suggested that she take some time to think about what exactly was needed for her project in order not to pressure her into making the decision right away. He also informed her about our policies and she made the decision to place the order for the tub and the skirt. The items on your order were shipped to you directly from our manufacturer at no charge to you as we absorbed the cost of outbound shipping. In accordance with our policy, most of the items can be returned within 30 days after the merchandise is received and the client would be responsible for returning the item(s) to our vendor's/manufacturer's warehouse. Please note we do not charge a dollar over the shipping amount quoted to us by our carrier for return of the merchandise. And it goes without saying that if you are not happy with our return shipping quote, you are welcome to use the carrier of your choice to return the item. We understand that sometimes it might be difficult to choose the right product among so many options and our sales team is here to provide you with all the information you might need to make an informed decision. Once again, we are truly sorry we were unable to meet your expectations and would be happy to discuss how we can assist you better.
Regards,
DecorPlanet.com