Darntoothysam.Com

Every bad review that you read about this company is true. I sent my camera for repair in 8/2012. Three months later, no word at all as to its status. I understand the owner doesn't respond to emails (true in my case) and doesn't respond to voicemails (true as well in my case). What an interesting customer service model!
I read that he does respond to negative reviews on this website. In case you are reading this review, my order number is #*******. Please send my camera back to me so I can have it repaired by a professional company.

I ordered a replacement part for my camera, which broke a week before my trip to Hawaii. This was one of the only websites that offered my part, so I ordered it and ponied up the dough for priority shipping, thinking that surely it would arrive within a week... Turns out the package was not even shipped until 5 days after I ordered! Now I'm headed for the vacation of a lifetime without a working camera. Should've known better ordering from a website called darntoothysam!

I needed a part for a Canon 580EX flash and ordered and recieved it within the week (within 2 days actually) in plenty of time to make the repair and have it ready to use this weekend. I also communicated with Thomas via email and he responded same day to let me know the status of the order. Based on my experience I recommend them highly I will most certainly use www.darntoothysam.com anytime I need a part or repair in the future.

Right now I cannot make a positive recommendation based on my experience. I have ready many negative and positive reviews so I am not claiming fraud or anything like that however I am increasingly suspicious as nobody had returned any of my 5 emails or separate voice mail and all I want is my part or some type of status! I ordered a Canon EOS 20D Camera CF Card Reader Pins Repair Part so I could repair a camera as a gift for someone who cant otherwise get one right now and it was supposed to be for a gift this month. I ordered it on March 29th and not only do I not have the part but nobody will even acknowledge I am a customer. At this point I either want my part, or a refund. If neither I will turn to pay-pal to dispute and reverse the payment. Ive tried to be patient and fair but I don't appreciate being ignored. Especially the first time I have ordered!

I have had similar problems with this company. I ordered a replacement LCD screen over a month ago and never got anything. My credit card was billed as soon as I placed the order. I have tried to call several times (got recording), have sent emails (no response) and even tried to post on the company's complaint blog, but it never posted. So now I am disputing with my credit card company... hopefully this will take care of things.

I can only stress that you stay away from a company that offers such terrible- or complete lack of- service. This is the first time that I've been moved to post such a strong warning about a company, but anyone who operated with such carelessness should be avoided. Deal with this company at your own peril.

DarnToothySam replaced LCD in Canon camera for about $70 bucks and they had it back to me in 2 weeks. Full story: I did send an e-mail query first which was not answered, then called; Tom answered, told me the repair price listed on web site was too high, and he was about to lower it by about $30 (huh?). He did. Best Buy said it would cost over $200 to replace and I should just buy a new camera. I guess maybe they can work on their communication, but this is a small business and I for one am willing to cut people slack. I read the negative reviews on sitejabber first–most of which sounded to me like the same psycho posting over and over–and found the MANY positive reviews more persuasive. I was not wrong. Would not hesitate to send my camera in again (if I drop it again!).

I cannot speak highly enough about Thomas and Darn Toothy Sam and the great customer service I received! I ordered some Canon screws from his shop earlier this month and I needed the order to be replaced. He did it the very day I called and gave me such a good deal! I was so appreciative of his help. He's a really nice, down to earth guy running a small, honest shop in Minnesota! Thanks again Thomas, I'll definitely look to you for more help in the future! -Jessica

I sent my point and shoot Samsung camera to them in order to replace a cracked viewfinder LCD display. It took some time for the screen to come in, but the repair happened quickly after that. Unfortunately, it was shipped to the wrong address and it took longer to get it back from the post office at the wrong address. However, I chalk this up to just an honest mistake on their shipping address label. Once we did receive the camera, we found that the new display worked great and it was well worth the wait. If not for the shipping mishap, I would have given them a 4 star rating. I'm sure they will understand why I chose a 3.

Chris
Arkansas

I sent my camera for repair 5/5/12. My credit card was charged 5/7/12. After 3 phone calls and a dozen emails with no response what-so-ever, I filed a complaint with Better Business and, guess what? He finally responds and says he will ship my camera back to me, even though it has not been repaired. That's fine, I want it back. I've been waiting an additional 2 1/2 weeks and he's back to ignoring calls and emails. DO NOT DO BUSINESS WITH THIS COMPANY!

I mailed my Sony camera off for a broken/missing shutter button. Camera was received on a Saturday, fixed on Monday. That same week, Saturday I took pictures of our annual Easter Egg Hunt and was more than pleased with the work and service. Best price out there and great service. I'm a penny pincher and believe me, I searched high and low for the best price and this company won hands down. Thank you Mr. Thomas from ST Leonard, MD.