Daraz PK

Daraz has found a new way of scamming its customers. Negative reviews of their maga brands are being removed by daraz. Always ask for real pics of products and beware of fake reviews.

I'm 7 years old customer. This time very very bad experience. I purchased 5000+ amount order. Daraz delivery process via TCS. TCS very low quality courier services and also TCS Gujrat riders manager all cheating peoples. They not delivered and fake status update every time ( unsuccessful delivery attempts totally fake) try to cheating with customers. I contact daraz and TCS both supports. Almost 10+ days waiting but still not resolved or not refund my payments. Fruad ecommerce website daraz.pk

I've recently had several Daraz orders arrive significantly later than promised. And someone are still waiting for more than month. Unfortunately, registering complaints through their standard channels (calls or emails) seems frustratingly difficult. Even the AI chat support appears designed to deflect attempts to register issues.
To add to the confusion, the tracking IDs list PK-DEX (Dreamco Express Pakistan) as the courier. However, based on my research, they don't handle Daraz deliveries. This inconsistency raises serious concerns about Daraz's transparency and commitment to customer service.

Given these repeated issues, I'm left wondering if Daraz is prioritizing efficiency over customer satisfaction. While on-time delivery is important, a seamless complaint resolution process is equally crucial for building trust. I urge Daraz to address these concerns before they erode customer confidence.

1). I put money in Daraz Wallet a few months ago. There were over 500 rupees in Daraz Wallet. For a while, I did not shop on Daraz. Today, I checked my Daraz Wallet, and there are only 32 rupees left.

2). Their promotiional campaigns are also fraud. For example, you play One Rupee Game for over 10 days. You paid them 10 rupees, and don't win. Over next several months they'll return you random amount e.g. 5 to 6 rupees out of 10. Which means, they're snatching money from millions of customers playing such games.

3). Now as they've stolen my money from Daraz wallet, none of new orders are going through. Sellers don't receive my orders, and ultimately I've to cancel after few weeks.

4). Daraz Customer Suupport sucks, they never help you on you issue. They just respond with generic premade response, and never help resolve your issues.

I had a very bad and unprofessional experience with daraz. I ordered something a month ago and I still haven't recieved my order and there has been no contact from seller. Delivery drivers are very rude they called to say they are near my house to deliver and we gave directions how to get to our house but rider refused to come deliver my order and said he's too busy. Never order from daraz app again very unprofessional.

I ordered Hydrating Serum, and got a Clarifying Serum. First of all, Daraz must check label on boxes match the site. The customers on the site show different packing for all customers with clear glass bottles. Some had label of Acid hydrating serum. Mine was semi opaque bottle and not a standard product for a single item. The return was approved and the headache starts there. I live in DHA2 Islamabad. Daraz does not tell us where to return and shifts responsibility to Leopards Courier which does not respond to telephone calls. Even Daraz has no email or text to extend help even after we call their helpline. Helplines dont offer any service except pls call Leopards.? We did not buy from Leopards? All the no response due to weekend 2 days and 9th 10th Muharram, the 5 days return period is totally unjustified.

If I could give Daraz zero stars, I would. This company epitomizes everything wrong with online shopping. Their incompetence knows no bounds, and their disregard for customer satisfaction is downright appalling.

I made it abundantly clear, FOUR times, that I needed my parcel delivered by a specific date due to my house shifting. Despite this, Daraz failed spectacularly to meet this simple request. The vendor submitted the parcel on time, yet Daraz managed to botch the delivery process entirely.

Their excuses are as pathetic as their service. They squandered ample time and left me high and dry without my belongings. This level of negligence is inexcusable and has caused me immense inconvenience and stress.

Consider this review a public service announcement: steer clear of Daraz if you value your time, money, and sanity. Their lack of professionalism and disregard for their customers' needs is beyond reprehensible.

I demand accountability and compensation for their failure to deliver as promised. Furthermore, I implore anyone reading this to think twice before entrusting Daraz with their hard-earned money.

In conclusion, Daraz, do better. Or prepare to face the consequences of your abysmal service.

I placed an order from daraz mall of worth Rs.998/- and choose COD. And I was surprised when I saw the total amount Rs.1028/-. When I rechecked the extra charges, it was cash on delivery charges Rs.30/- applied in the order.
Then I realized that I have to pay extra charges for paying my own money. Daraz was very helpful for me from many years for online shopping but this loot is not justified. It is simply a blackmailing to the customers who can't go to the markets for their basic needs. Really disappointed and deleting your app now.

Daraz is Fraud Gets Withdraw refund amount into their own HBL Bank accounts (pre- entered into customer wallet) and does not share complete account title and number to the victimized customer. This is all bul$#*! they are doing

I am old customer of Daraz.pk. Since passage of time, it has found that Daraz.pk is going from bad to worst in terms of authentic products and customer service. They have hired fake sellers, or the sellers with inferior quality, poor quality, forfeit brands items. They do not allow to rate bad for their sellers. In case you write some fact which is going against the rating of their sellers, they don't post it on reviews.
Daraz.pk has no any option to choose the different products, mostly they send the product different than you ordered. Today I received the pop its, which are inferior quality and not as shown in the pictures.

I remember few years ago daraz was a great site. Delivery time was very quick. I used to receive any product within 2-3 days max to Islamabad from any city (Karachi, Lahore). Now even if I order from seller locating in my city. Now even after a week they don't deliver. Your services are getting worse day by day. Improve it or you will loose your customer base. If amazon comes to Pakistan you won't stand a change against them. Its better to improve before disaster comes.

I ordered the item more than 5 times and all the time they cancelled them self next day. Only just going thing is they are Refunding all the money. I had a very bad experience with Daraz. Even I chat with their customers care they said your order will not be cancelled. Today again I received the email that your order is cancelled. I am going to delete Daraz App.

I have just had the most unpleasant experience with daraz customer service, after speaking with four agents and a supervisor my issue is none the closer to being resolved and now I am thoroughly convinced that daraz has not invested any money or effort into improving there sub-standard customer service.

Please don't waste your time by shopping at Daraz.pk. It is totally fraud. Nowadays they have started fake way to get rating, that is they do not accept negative rating from the customers. Kindly look at the screenshot below that how Daraz is cheating its customers. Please don't take risk, if a seller has good rating, just consider it is fake.

Uber service is fake promise doing Haram business and it's totally illegal boycott this app

Wrong and false statement and bad proposal or behavior

I order for finger sleeves by order # ************** on 05/12/2021. On 05/20/2021 I received three emails. First telling refund has been processed. Second showing out for delivery and will be delivered in 2-3 hours. Third informing order has been cancelled. In message it is written that refund will take 10 days. I don't know what and how they work.