Daraz PK

I recently had a harrowing experience with Daraz, an online shopping platform that has left me utterly shocked and disappointed. I ordered a graphics card, opting for Cash on Delivery (COD) for convenience. Little did I know that a member of Daraz's staff would betray customers' trust by leaking sensitive information to a third party.

A few days after placing my order, I received a call from an individual armed with all the correct details about my purchase. This person claimed to be a Daraz delivery representative, assuring me that the graphics card was on its way and setting a date for payment upon delivery. Falling victim to the seemingly genuine information, I awaited the arrival of my much-anticipated package.

When the delivery person finally arrived, he showcased a sealed parcel and, despite our insistence, refused to let us inspect the contents, citing Daraz's policy. The only assurance given was that we could return the product if we were unsatisfied. Trusting in the integrity of the transaction, we handed over the cash and received the parcel.

Upon opening the package, we discovered not the graphics card we had ordered, but a mere multimedia speaker. Feeling cheated and betrayed, we immediately reported the incident to Daraz customer services, hoping for a resolution.

Unfortunately, our hopes were in vain. Daraz's customer service, to put it bluntly, is garbage. They failed to take any substantial action against the fraud that occurred within their ranks. This ordeal has not only cost me money but also shattered my confidence in online shopping, particularly on Daraz.

In light of this appalling experience, I strongly caution others against using Daraz, especially for electronic products. Their lax security measures and inadequate customer service make them a breeding ground for scams. Save yourself the trouble and frustration; think twice before ordering from Daraz. Online shopping should be a convenient and enjoyable experience, not a source of deceit and disappointment.

Purchased ipad for my daughter, deadline was 8, not reached, after follow up they excalate the case, committed on 12 August, no call backs no cares, again not reached then they said we ecalate your case to next level very high, dead line was 17, not relieved, then they said, very sorties & apologies, next deadline they put there self 19, now again they changed to 21, till now never received, and I bough another tablets for my daughter, finally, but once I reached to my home country back, I will look for legal aspect of this issue by my selfas I have alhamdulillah halal & hard earned money. Guys I personally don't recommend this poor and bakwas.com to any one. Stay safe and prosperous pakistan & nationals.

I ordered a bead set on 18th June 2023. It was estimated to deliver between 1st-8th July. Today is July 23rd and still I have not received the parcel. I checked the tracker and it hasn't updated (still). I texted daraz help centre almost everyday about when it would be delivered and I was told that there is an issue. They replied that it would be resolved soon and that I would get it as soon as possible. However, it still hasn't reached me and I get the same response everytime. In addition, it is not the first time this is happening with me.

Its a very very poor service online website,
I order 3, items, its coming in installments and top of that one item is keep pending, and best part of them there's no live chat, no response from them at all,
Salooni pk is much better i order from there and they have whtsapp num which response atleast, stressful so called Daraz, its really

As third class and cheat as our corrupt leadership. Better shop from open market and be sure about the quality of product, instead of wasting your money on blind faith

See the the packing of this Wart ointment.The seller sent me fake item.This wart has no effect.I m old customer of Daraz but now I will not buy from daraz.

Daraz used to deliver products in past but since last few months, they are really into scamming people who pay for products in advance. If you select Cash on Delivery option while ordering, your product would get to you within time but if you ever paid in advance for your order, be sure that your product would never be delivered to you. They really need to be sued in Consumer court. I have done 2 orders on Daraz on 12th August (Paid in Advance) and on 20th August (Cash on Delivery) and I am still hearing excuses for the 12th August order. They first said they would deliver by 19th and then they said it would be delivered by 24th and now they are saying it would be delivered "soon". That soon is never going to come. Search on internet and there are hundreds of customers who are complaining that prepaid orders are not being delivered or delivered very late. They deliver faulty products and claim no responsibility over it

I had ordered a few tshirts from Daraz.pk and trust me this was my worst decision ever. Today I had received the first batch of shirts and it's quality is pathetic and not even close to what was shown and written in picture... now I'm not going to receive the other parcel of shirts because I know it's Gona be the same... also the user experience is pathetic. It doesn't not even locate my society DHA, I had to opt for some other random society because that was only option there... also, they never reconfirm order on call like all good Businesses do... Guys! I understand that daraz has so many varieties that you somehow are forced to buy stuff, but trust me, literally believe me, everything that is shown is completely opposite to actual. This is a big scam I would say... I wish there could be consumer courts and other associations easily accessible for general public for their online shopping rights... I wish all the worst for daraz from deep core of my heart... and this whole experience is not because of one time incident. It has happened multiple times with my friends and cousins, I should have listened to them before. Anyway what's done is done... Il try my best to take action against them but living in Pakistan I don't know what reaction would i expect... so it's honest advice for y'all... stay safe from this scam guys.

"Daraz" a online safe heaven for cons, thiefs and thugs. Company all customer related policies are in favour of such sellers. Anyone can sell any garbage on it. And Company policies for customer care is made in such way to protect such sellers.
1. They send u the delivery and u are not allowed to open it before paying. Even if it's rocks in it.
2. Now you are stuck with rocks, they have no buyer protection policy to cover it. So hope u have good luck.
3 no free return for their mistake.
4. Extremely worst illiterate customer service, they acknowledge and agreed that this is unfair policy they have, but it's like they give a dam about it. It's a day light robbery kind of attitude.

I ordered a pricy game controller which one received was different then advertised on the daraz, even the box was the same but the product inside as lacking everything what was advertised and for which I paid such hefty price. I asked seller and that idiot either can't understand English or pretend to not understand. Complain to daraz customer service and I mentioned earlier what was their attitude.

Don't be fool, stay away from that site. You have been warned

It was my big mistake which I use daraz service. You never ever receive order Intime.
You always get message we are working on your order please accept our apologies.
I receive a message that your product arrive on Saturday and Monday they said the product returned it bc you didn't collect the products.
Talked customer service person. I didn't satisfy his answer and ask him to transfer manager or team leader, 5 days gone talked twice customer service person but no call from manager
WORST PATHATIC AND UNPROFESSINAL DONT USE DARAZ AT ALL

www.daraz.pk is irresponsible when it comes for delivering products when you order them online. They then say sorry and take no action instead they never call you back and you just keep calling them.

I purchased a jacket that was Rs. 1144 but it was third class jacket vary low quality just show design not a product
I highly recommend not to purchase from daraz.pk