Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Don't shop there often. Don't like buying a whole lot of same product at once and their orders are usually bulk size.
Our company purchases many great items from Costco. Buying in Bulk does help you save a great deal of money!
Recently I bought a dress in blue color. That is very good. Fabric and color are very pure. I never could get this amazing blue color ever.
I ordered two rugs from Costco and the quality and price were well above what I expected. I was very pleased and will not hesitate to order from then again.
But you have to know your prices... sometimes they have made for Costco models, but they are usually good quality. And you can't beat their return policy
My wife and I have been loyal Costco shoppers since Costco was once called Price Club.
Their selection of items is noteworthy and the quality is always there. The ONLY items that we don't purchase at Costco is their clothes, only because of sizing issues, but the clothes they sell are of good quality.
Not always the best price but variety not always good. However, Costco has great procurement department so you know the quality is better. Wonderful return policy on most items. Return anytime, no questions asked.
Love costco! Anything wrong with your item full refund no questions asked! Best quality food and home items!
I love Costco! Besides having wonderful prices, you can be sure that if they stock it, their very consciencious buyers have done a fabulous job of making sure it is of excellent quality, and is well priced for what is offered!
I ordered etickets TWICE, the first order was cancelled unbeknowst to me, and it took 4 hours! I missed 2 movies. I called them 3 times. The 3rd "representative" basically refused to let me talk to a supervisor saying the supervisor can't process my order any faster. After 20 minutes on hold, it turned out the supervisor could get my etickets in 15 minutes. Surprise, surprise! By then it had been 4 hours later so i just wanted a refund. I complained about the lack of information provided by the 3 other reps ans how much time i wasted in waiting for these tickets and what an inconvinience it was. All the supervisor said and did was "i'm sorry you feel that way." that was sunday. Today is tuesday. I have 2 charges for $39.99 that i am still waiting for. WORST. CUSTOMER. SERVICE. EVER!
We have on occasion ordered things from Costco as we are members. We have been extremely pleased with their products and services.
Options at Costco are more deluxe, but day-to day stuff is cheaper and quality is fine at competitor
I love going to Costco and discovering the new things they have. I also appreciate their return policy. They have never dissappointed me.
I just wish they'd bring the J&J organic whole fruit juice push ups back to our lacol farragut location. They were delicious
The whole experience was very easy! And I received my stuff very quickly.
They are simply the best! One tire we had a difficulty so they replaced all 4 tires.
I love going to my local Costco because every time I am looking for something or need an associate, they are always extremely helpful. They always can point out deals if I forgot my flyer or cant get service enough to pull it up on my phone. Diapers - BUY DIAPERS HERE. Seriously, 180 diapers in size 5 is only $42. That right there was enough to get my membership.
The Coscto in Prescott went so far as to call the store in California to get the problem sorted and and gave me a free year, because if the hassle. (I didn't even ask.)
High marks.
I love the quality Costco has, every item I have ever purchased has been excellent quality. I once got an automated call in a recall and they gave my money back on this perishable item.
About the business
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members