Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Great selection of products. And I was very satisfied with my last visit there. I would give them 5 stars all day long.
You can find some great items here in bulk. Highly recommend for shopping for everything from food to electronics.
Everything I have purchased shows up super fast to my door and is as promised.
Costco has done their research. Cost control savings are actually passed on to customers via lower prices than the other box stores. Instead of keeping the cost savings for higher profits and inflating the Suits annual bonus checks, Costco understands we want lower prices. Not the forced smiles & hand holding required of the underpaid employees of Wal Mart, Sams, etc. We, the consumers, will recognize your efforts and continue to help Costco grow, as long as the Greed factor remains neutralized.
$#*!ed website online sales. Makes you go in twice to place your order. Makes it confusing and not reliable. Manager and sales associate says they can't do anything about it which is a piece of crap. The whole online ordering is a piece of crap. Will never order from Costco again.
I cant say im a fan of Costco. Costco's online site is not very polished and is sort of clunky. The website still doesnt acknowledge the store in my area even though it has been there for about one year. The Costco in my area is super small and at best carries half the selection of some of the costco stores in other areas. I would rather shop the competition. Compared to my local store, the competitions selection is so much better and the prices are competitive.
Yes, the lines can be long, but it's a God send for my wife and I. Everything we need, and lots of it. If something needs returning, which is Very rare, there is no hassle there as well.
Love me some Costco! Great store for about anything under the sun!
Always a pleasure shopping at Costco. Love the check end of year for being an Executive member, not to mention the extra 1% from Capitol One. Costco do have large packs, but they also have individual items at a great discount. Very seldom do I see an off brand displayed there. Always first quality. Their returns are positively worry free.
Good customer service, lots of choice and great prices... only down side is you must buy in volume... not always an option for me.
I recently bought a roast chicken from Costco and was not satisfied with the quality- The chicken had too much fat, and was not fuly cooked in a few places where it was a pinkish colour. It was a very disappointing experience and concerned that Costco sells chicken of this quality.
We live in Mexico most of the time and really enjoy the Costco here. Just like in the US. People are helpful and many are bi-lingual so you can get help.
Anything and everything for a small to big family at affordable price
Using Costco since 2007 and love them for there service and value for money.
I ordered a piano and arrived fast and safe. I love Costco!
Only problem is they charged sales tax even thou no stores in my state
Costco is okay if you happen to live near one. I think they should base membership Prices on Zip Code. Specifically, if you more than 40 miles away, they should give you a membership at 50% off. That would bring them more Customers!
If you know your prices can find some good deals but be cautious.
Always seems to be a great place to purchase quality goods. Costco puts together quality and ads quality you purchase. They always add perks for their members to add quality to the items they sell.
If you have some type of business or a large family, buying groceries from Costco in bulk would help, otherwise it would be a waste of foods. We stop shopping at Costco for 2 reasons: 1) membership rate has gone up in the recent years; 2) The Cashiers think they are doing us a favor instead of appreciating our business. Their customers skils are unprofessional and they need to be re-train or re-educated that "Customers are always right", although they are not always right. And never- ever to argue with the customers after all us customers are the one who paying for your salary, not directly but indirectly. Hope this helps.
About the business
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members