Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
If you shop in bulk it is great. Good workers and lines move right along.
Great quality, great return policy. That's why I always shop there and bought stock in the company!
I love this place because there very friendly and I never had a problem with them. I love getting my coffee for $11.99 for a big can so much cheaper.
Costco has the best prices when it comes to printing photos, and they make it easy to do it online and pick up at the store
Their products are great and they stand behind everything they sell. They also pay their employees living wages so you see the same smiling people their for years. They are the best for taking things back as well. They are the Anti-Walmart, Anti-Amazon
The lines can be long at times but well worth the effort
All of the food I purchase at Costco spoils right away. Costco beats up their vendors so badly. That great return policy doesn't affect Costco because they build in those returns with their vendors, and the manufacturer eats those. So you pay for the luxury of getting an abundance of product that spoils quickly! Membership fees keep this company floating, and they mark up the skinny prices they make manufacturers sell to them for a 30% profit guaranteed... great concept for a greedy company... Those free samples are not at the cost of COSTCO but the manufacturer and the company that samples them to you is also owned and operated by Costco and they charge the companies an arm an leg and hire people at minimum wage that don't care about the manufacturers bottom line... big racket, can you say Communism?
The prices here are great. It's also super easy to return stuff and Costco has the cheapest gas in town! Just don't go on the weekend or it is packed.
I order my things online because my pictures are all on the computer and the site is easy to use and I get emails when my products are ready
I've always been a fan of costco. They're a little slow on the shipping part from time to time, but overall really good experience. So far have not received any damaged items, only knock on them is sometimes they do sell cheap quality stuff, but I normally take it into the warehouse to return it.
Let's face it, sometimes purchases just don't work out. I've always found Costco to be great for returning things, even without the original receipt. They'll take the time to look up your shopping details in their system for the proof of purchase.
Just great!
The first time I went there I was really impressed by the prices and how big it was but now I am getting disappointed because the membership fee is too expensive and the workers never smile and they just look at everybody to check if they hide something in their pocket or bag. Sometimes it's just insane and I feel too much pressure. I wanna buy there to save some money but sometimes I just don't wanna go to Costco anymore.
Been purchasing stuff in the stores and online for years. All the items are quality and if you don't like them, you can return it to the store. A1!
The online shop is very shocking. The Avalon furniture set I ordered was never delivered. I waited four weeks. The call centre was poor. There was no apology. They were happy to cancel the order rather than help us. I can't believe they are having such a poor service. Please don't buy online from costco
Tried to use photo computer to order pics. The computer kept getting stuck. Asked for help. Lady grudgingly looked at computer. Pushed continue and left me to CONTINUE TO GET NOWHERE. After 1/2 hour gave up. I have now given up on COSTCO!
Great for your bulk grocery needs. Heck half of the time I just come to wonder around.
Great place to find whatever your heart desires in bulk quantities.
Costco in my opinion is better than Sam's for one very good reason... the upper management hasn't come out on national news for being racists.
Love, love Costco! Great food prices and name brands, really good prepared meals too.
For some things, like high-end DSLR cameras, it is important to be able to use a product that you are planing on spending $3000+ on for a reasonable length of time. Costco's return policies on electronics are very good. Also, their prices are so close to the bottom-feeders that I always buy the product in the category I'm shopping from them, even if it isn't the one I originally selected.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members