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CostcoReviews 1,513

2.5
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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
260
shipping
194
returns
179
quality
223
New Mexico
5 reviews
3 helpful votes
Follow R D.
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I'm usually an in-store Costco shopper, but recently an associate told me to look for a discontinued flavor of one of their products online at the website and behold it was there AND ON ONLINE ONLY SALE! Ships extremely fast to the house, never any issues with packaging, and they even send an email alert when the shipment has arrived at your house. My notification came less than 30min from when the package arrived. Highly recommended.

Date of experience: February 2, 2016
Pennsylvania
8 reviews
14 helpful votes
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Nice products
February 2, 2016

Fairly nice products! Wegman's is edging them out with their high quality food products.

Date of experience: February 1, 2016
Missouri
40 reviews
64 helpful votes
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They have the best selections of candy during valentines day season.

Date of experience: January 31, 2016
New York
3 reviews
1 helpful vote
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Costco rocks for the opportunistic shopper! They have great deals and the deals aren't always the same, but that's ok because it's worth so it!

Date of experience: January 28, 2016
Japan
10 reviews
11 helpful votes
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Price killer
January 29, 2016

Very compatible price with good quality of the product. But each package is too many and cause consumer spend more than ordinary store. If Costco break a small size to purchase more easy and able to frequent to come back.

Date of experience: January 28, 2016
Florida
4 reviews
6 helpful votes
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A loyal customer fan here finally getting around to posting a review online. Hope this is the best place. This membership saves me more money than any other preferred shopper list/email/text club there is.

Date of experience: January 27, 2016
France
6 reviews
92 helpful votes
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Been on customer service line for over 1 hour and 15 mins to no success tryin g to geta dishwasher bought a month ago but now not working properly replced. It is outrageous to call this customer service.

Date of experience: January 26, 2016
New York
19 reviews
18 helpful votes
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Good bulk buys
January 25, 2016

Like any other bulk grocery store, Costco has its issues though minor. I've never been disappointed with their food or merchandise. You have to know what you're buying, especially single item vs. bulk.

Date of experience: January 25, 2016
France
23 reviews
63 helpful votes
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Purchased a steam iron from them, shipping time was great. Good quality product at the cheapest rpice from the market!

Date of experience: January 24, 2016
Illinois
10 reviews
7 helpful votes
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Wonderful
January 23, 2016

Love this store so affordable this store meet your needs I love this store affordable customer service is great kudos to this store

Date of experience: January 23, 2016
Wyoming
10 reviews
32 helpful votes
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I always buy my electronics from Costco. If I have an issue there is never a problem returning the item. The online store is a great way for me to get items when I don't have the two hours to drive to the store. I love a store I can trust and that has the best customer service of any store I have ever been to.

Date of experience: January 22, 2016
GB
2 reviews
2 helpful votes
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Excellant
January 23, 2016

A great place to shop and above all, good choice of goods and the price structure in commendable.

Date of experience: January 22, 2016
Canada
3 reviews
18 helpful votes
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Seriously, anything. Great stuff at decent prices but the real win is that you can return anything, after any amount of time, in any condition, with no receipt (exception: some electronics) and they wont even ask you why you want to return it. Personally, I'm honest so I don't abuse their policy but I've heard some stories. When I've had to return anything myself I've had zero issues and it's one of the biggest reasons I shop there.

Date of experience: January 22, 2016
Virginia
6 reviews
4 helpful votes
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Ordered online once from them, great service, fairly prompt in delivery of item which was large...

Date of experience: January 18, 2016
Sweden
3 reviews
46 helpful votes
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Pretty good
January 18, 2016

Sometimes they can be really great, sometimes the shipping is a bit slow... but I like them.

Date of experience: January 17, 2016
New York
8 reviews
17 helpful votes
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I admit, I come out of Costco loaded up with stuff I didn't come to buy, but on balance, my family has saved hundreds of dollars a year, mostly on food, vitamins, cleaning products, and office supplies.

Date of experience: January 14, 2016
Texas
7 reviews
11 helpful votes
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Love costco
January 13, 2016

Can't beat the warranty.
Best produce possible.
Can't think of a bad thing.

Date of experience: January 12, 2016
Illinois
31 reviews
27 helpful votes
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The Costco Experience
January 12, 2016

This chain of club retailers is the best of its kind. Their products are top of the line and the stores look neat and clean. The fresh department and the meat department are very clean, open to the view of the public and the staff is very friendly. But they are expensive and keep charging more for memberships.

Date of experience: January 11, 2016
Florida
6 reviews
12 helpful votes
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Wow, just wow!
January 5, 2016

Love this place! The selection of wines and organic foods and household items at this place not to mention the quality on all their items never ceases to amaze me! I have been their customer for decades now and never even once did I have a bad experience.

Date of experience: January 5, 2016
Hawaii
7 reviews
5 helpful votes
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We shop at Costco all the time. We buy everything from paper products to fresh meat. We love buying in bulk so we don't have to shop so often. We pay less than half for many items. The savings are terrific and the quality is good. They have the best steaks on the island. Don't know what we'd do without them.

Date of experience: January 4, 2016