Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm usually an in-store Costco shopper, but recently an associate told me to look for a discontinued flavor of one of their products online at the website and behold it was there AND ON ONLINE ONLY SALE! Ships extremely fast to the house, never any issues with packaging, and they even send an email alert when the shipment has arrived at your house. My notification came less than 30min from when the package arrived. Highly recommended.
Fairly nice products! Wegman's is edging them out with their high quality food products.
They have the best selections of candy during valentines day season.
Costco rocks for the opportunistic shopper! They have great deals and the deals aren't always the same, but that's ok because it's worth so it!
Very compatible price with good quality of the product. But each package is too many and cause consumer spend more than ordinary store. If Costco break a small size to purchase more easy and able to frequent to come back.
A loyal customer fan here finally getting around to posting a review online. Hope this is the best place. This membership saves me more money than any other preferred shopper list/email/text club there is.
Been on customer service line for over 1 hour and 15 mins to no success tryin g to geta dishwasher bought a month ago but now not working properly replced. It is outrageous to call this customer service.
Like any other bulk grocery store, Costco has its issues though minor. I've never been disappointed with their food or merchandise. You have to know what you're buying, especially single item vs. bulk.
Purchased a steam iron from them, shipping time was great. Good quality product at the cheapest rpice from the market!
Love this store so affordable this store meet your needs I love this store affordable customer service is great kudos to this store
I always buy my electronics from Costco. If I have an issue there is never a problem returning the item. The online store is a great way for me to get items when I don't have the two hours to drive to the store. I love a store I can trust and that has the best customer service of any store I have ever been to.
A great place to shop and above all, good choice of goods and the price structure in commendable.
Seriously, anything. Great stuff at decent prices but the real win is that you can return anything, after any amount of time, in any condition, with no receipt (exception: some electronics) and they wont even ask you why you want to return it. Personally, I'm honest so I don't abuse their policy but I've heard some stories. When I've had to return anything myself I've had zero issues and it's one of the biggest reasons I shop there.
Ordered online once from them, great service, fairly prompt in delivery of item which was large...
Sometimes they can be really great, sometimes the shipping is a bit slow... but I like them.
I admit, I come out of Costco loaded up with stuff I didn't come to buy, but on balance, my family has saved hundreds of dollars a year, mostly on food, vitamins, cleaning products, and office supplies.
Can't beat the warranty.
Best produce possible.
Can't think of a bad thing.
This chain of club retailers is the best of its kind. Their products are top of the line and the stores look neat and clean. The fresh department and the meat department are very clean, open to the view of the public and the staff is very friendly. But they are expensive and keep charging more for memberships.
Love this place! The selection of wines and organic foods and household items at this place not to mention the quality on all their items never ceases to amaze me! I have been their customer for decades now and never even once did I have a bad experience.
We shop at Costco all the time. We buy everything from paper products to fresh meat. We love buying in bulk so we don't have to shop so often. We pay less than half for many items. The savings are terrific and the quality is good. They have the best steaks on the island. Don't know what we'd do without them.
Answer: Go to. Costco.com and after you give them your zipcode you will be given locations of warehouses near you with phone numbers. The website will link you to a lot of information about Costco.