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Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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We buy in bulk have some home storage. With 6 adults in the family we plan the meals for the week. It's a great cost saving. They always seem to have something different and Yummy. We I visit the store I love the sample nibbles. We regularly shop there. Many of my work colleagues shop there as well.
Purchased Bathroom floor tiles, 2 tiles were faulty. Costco not only refunded me for the total cost of the floor but thanks to the excellent service from Maxine they found me one further box in another store in the UK.
The service offered by Maxine in the Haydock Branch was superb, having worked in a Management Role for a large retail company in the past, I would say she must be an asset to not only the Store but to Costco's name and reputation.
Well done Haydock customer service. Well done Maxine.
I placed an order for a TV on 7/6 and received an email from CEVA that it would be delivered on 7/14. On 7/13, I received a call from CEVA that it was delayed and would be delivered between 4pm and 8pm on 7/15. I went home early to receive the delivery and it never came. CEVA did not contact me to let me know that it wasn't coming. I contacted CEVA on 7/16 and was told that the earliest that they could deliver now is 7/20. This is terrible customer service and COSTCO should not use a company that acts in this manner.
I've been a member for 20 years, and I have never failed to save more than the cost of my membership. I save the cost of membership on gasoline alone!
Losing my confidence in Costco. I've had several disappointing experiences lately. They are not demanding quality customer service from their vendors like they used to. Currently, I cannot get resolution from Sparklets water system (purchased at costco). I returned the unit in 2 weeks, I keep getting calls saying my payment is past due. I've talked with 3 different reps who say everything is okay, then I get another call. Wait times for the phone exceed 35 minutes.
Costco is great but it is just too crowd when you go into their store. Just overly crowded. Good thing they also sell online, just not everything you see in the stores but it serves my needs. Also, shipping is like extremely quick. I choose standard shipping and it came the NEXT DAY! Talk about quick service!
I love Costco. Good products. Good prices.
Best hotdogs and pizza
Even better: free food samples while shopping
Costco is a great place to shop. They have everything that I could ever want and even got to use their services for flooring. Great company.
Costco is heaven on earth. I go with my family once a month to stock up on groceries and home goods. Their prices are unbeatable and when those coupons come in the mail I'm sure to use them each and every month. Thanks costco for the savings!
Some things just aren't available online but of the things that are, the shipping to my home saves me time and gas.
I still get more at the store.
The best QA company they check the product. I trust the product that I find in Costco. Also the return policy that encourage you to try new product that you are not familiar with.
Been a Costco guy for years. The customer service is the best. Never shopped online with them. Too bad they got rid of AMEX I liked their customer service too. I'm not too fond of Citibank.
I ordered an item that was available at a local retailer a few blocks away. A big heavy safe. The local store was 200 dollars more and delivery was not included and would be another 200 dollars. This was not installed just for delivery. The very same safe I was told by a friend was at Costco online. The same safe was there for 200 less than the sale price at the other strore and included delivery. The delivery was prompt and the truck driver wheeled the safe into my garage when all he was required to do was drop in in the street behind his truck. If you want the bulk pack this is the place.
What's not to love hear? Great selection, prices, policies!
Other than I call this place the $100 store... I love all the great things I find at Costco. I also like how they ship free too. They have by far the best return policy ever known to man, they take back ANYTHING which is why I love knowing I can buy anything from them and no matter what, I'll either love it or can return it hassle free. :)
It's a great store to stock up on your food and paper products.
Quite often, I'm unable to find what I'm looking for. However, when I do, the price is excellent.
Their house wines are an excellent buy. Very good "table wines" for a discerning palate.
Frequently I have bought an item online only to find it at the Costco store cheaper. They are very good about refunding the difference however its inconvenient to stand in line forever to receive it. I stick to their store which I love but limit my online
Purchases.
Great premise and they're stringent enough with checks that not just anyone can get a Costco card. It's simple and straightforward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members