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Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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I like to shop at Costco for the fresh produce such as fruits, vegetables, eggs, milk, and wine. They also have the best laundry detergent, dish-washing liquid, and bath-tissue at an affordable price. Costco gas-prices are the cheapest.
Costco.com accepts all credit cards online but not in stores:-(
The online selection is larger than in-store selection for electronics, bedding and other things (except alcohol, veggies, frozen and some other things).
They offer free shipping and same generous return policy. I shop here often and most items arrive in 2 days.
I really like their groceries etc, I get twice the size of things like that addictive sweet kale salad for the same price as in my grocery store. Their electronics always seems slightly past their sell-by date--everything I look at, there's a newer model coming out.
Good quality, some of their items are not cheap. You have to be careful when shopping.
Great company with great policy's. They are very customer orientated.
I have been shopping at Costco since the 90's. The reason, good selection, good prices, and excellent customer service. If you have yet to shop Costco, you are missing a treat. The only thing that a new Costco shopper might feel weird about is no shopping bags to bag your purchases. That's not a problem for me however since I can back up to my door and unload. They do have card board boxes from stocking for those that want something to carry groceries or other items but I hate having to break them down at home and putting them in my garbage. They have a liberal return policy. I am not a big returner of things I purchase but I did return a TV and a few other things and there was not a problem at all that I experienced with the returns. Same with a few produce items such as a water melon that was way past ripe and therefore uneatable. I just told them about it and they refunded me without bringing it in which would have been a major pain. They accepted the TV I returned without boxing. I did not like some of the TV's features and returned it about a month later and got a different TV from them. Their extended warranties through Fair Trade are excellent and I have had to use that once for a cell phone and - again - no problems. Given the return requirements of some other stores, I am very favorable impressed with Costco's.
You can always get a good price on electronics at Costco, but the selection is very limited.
I can't get enough of their yummy New York Strips
Super good! I go sometimes just for the steaks.
Always have new items, some really tasty food products and many items you don't see elsewhere. The staff is always very pleasant and helpful.
Biggest complaint is that families seem to treat Sunday's as a family outing, bring the kids, bring gramma with her wheelchair, and grandpa with his cane. What? Is this feed the fam free day? Business owners have limited time to "shop" and the lines are insane on Sunday. I think they should have an 18 and over policy and a restriction on how many can come through on one card.
Awesome store. With a very friendly and helpful staff.
We are a regular buyer at Costco for certain items and are the best comparable price... We buy are paper products. Their meat is excellent and great to buy in quantity for those big bashes. Easy in and out... better not to go on prime times if you are in a hurry or thought check out is fast.
Pretty good prices... but i dread going there due to the long lines!
Super good prices, best customer service- love Costco
They have great deals, good deals and deals you can get anywhere. They do offer many areas of opportunities and do communicate with their feedback by trying to give the customer what they want. They aren't any better than Sam's club or other discount wholesalers and certainly no worse.
Always satisfied! Excellent! Excellent! Excellent!
I have always had great luck ordering online from Costco. Once I got the wrong color for an item that I knew was shipping direct from the manufacturer. I called Costco and they took care of everything. The difference between a good retailer and a great one how well they handle problems.
This store is great! I just wish they sold more stuff like Sam's after all they are compatible.
I love going to Costco when I can. I love their samples, family-size bigger products, shop for the whole family there. Try them out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members