CostcoReviews 1,513

Reading another review from last month, I've found I'm not the only customer to have asked for white glove delivery and had a SUBCONTRACTED warehouse company that ordered another SUBCONTRACTED trucking company to deliver my 4 piece king bedset and say "we don't do white glove delivery," unboxed everything and left everything in my living room. To add insult to injury, they wrote "NO ASSEMBLY" on the invoice and had my mother sign, who they now blame for the assembly not done, and assembly was never brought up! Absolutely disgusted. I've been partially reimbursed from Costco, but we have now found a piece missing after putting the bedset upstairs OURSELVES. Overall disgusting experience, no amount of money can make me want to do business here again.

Ordered a washer and dryer combo for
Ordered a washer and dryer combo for delivery. Delivery truck backed into my hydro lines and tore them down, damaged the building, dented the units, led me on for two months and then left me in the dark with thier insurance company Gallagher Basset. I was just informed that Costco will not be assisting me and that I must deal with Samsung and the delivery agent.
"Dear Philip,

Thank you for replying and expressing your concerns. I am truly sorry for the delivery experience.

At this point as all associated notes/files have been forwarded to Gallagher Basset we are unable to further assist regarding the property damage. Any further concerns or questions related to the status and outcome of the property damage need to be take up with Gallagher Basset.

We have closed the file on our end and will be unable to assist further regarding this matter.

Thank you,
Randy K.
Supervisor"

"Good afternoon,

My apologies for the delayed response. Please be advised I have followed up with Metro to Home a few times now, and have had no response back to date. I will follow up with them again today and hopefully will hear back shortly. Please note, you may go through your insurer at any time to ensure you are taken care of in a timely manner, and then let them pursue after Samsung/Delivery agent later.

Please be advised if you need to pursue this matter in a legal one, your fight will be between Samsung and their delivery agent, as Samsung arranges all the delivery arrangements on their end.

Please note in the Province of Ontario there is a two year limitation period from the date of loss to commence an action, after that time you will be statute barred.

Thank you,

Amanda Stevenson, CIP | Resolution Manager | Gallagher Bassett
100 Consilium Place, Suite 300
Scarborough, Ontario M1H 3E3
MAIN Tel: *******674"

No washer dryer but billed July 5 $1,377.99! First delivery team wouldn't take old dryer out and said 3 persons needed to carry it. Paid another person to disconnect it and one man hauled it out. Account charged
Next expected delivery date, July 11th. Not scheduled. July 25th brought washer/dryer, one stacked unit. Took old washer, which worked. Broke dryer and took it back saying new part would take 5- 7 business days, then they would fix it and Set up new delivery date.
Now no dryer and no refund! It is August 14th and "customer sevice" just tells me they will send a form with no information on when I'll get my refund. Citi card says I have to pay it or pay interest even if a refund comes in next billing cycle. No one will even tell me if a refund has been processed!
The store says they are separate from Costco.com and won't help either.

I like Costco because the stuff is so Cheap! Sometimes, you have to buy a ridiculous amount of something but even if you throw some of it away, you're still saving over buying it from a regular grocery store.

Costco apparently thinks my time is not important and could care less about it. Any other store has a spot for products and may change the spot once in a while. Costco does it like every two weeks and lets me tell you there is nothing I like doing better than searching the whole store to find something. On top of that, they get something in that is wildly popular than just stop getting it. So after teaching the store over and over, you find out they just don't carry it anymore. It's a nonstop issue I'm done wasting my time with this store

I ordered a washing machine online at Costco.com. The price was in line with other retailers.The delivery truck showed up within the time window I was given. However, the driver said he couldn't find the washing machine in his truck. He had the paperwork which he showed me and did not understand why the machine was not in the truck. He said he would call his office and someone would be in touch with me shortly. After about 10 minutes, the trucking company called and apologized for someone not letting me know sooner. The problem was, the washing machine that was sent to their warehouse was badly damaged. They did not even put it on the truck and notified the manufacturer immediately. This was on a Thursday. I was told they would deliver a replacement on the following Tuesday but I would receive another call to confirm that. Finally on Monday night, after not hearing from anyone, I called Costco because no one had notified me of a delivery. I did not want to have to wait all day and the customer service rep got in touch with the manufacturer who in turn got in touch with the shipper and said The delivery would be between 930 and 130 the following morning. I asked the Costco rep if they would do anything to compensate me for the aggravation. The response from the rep was what aggravated me. He told me it was not Costcos fault it was the manufacturers and/or shippers fault. I told him I understood that but, I paid Costco for the merchandise and feel it is up to them to throw me a bone Because I am a loyal customer. I was in retail for many years and believe you have to keep customers happy to keep them coming back. Problems with orders are a part of doing business. I feel Costco should have compensated me in some small way for my inconvenience. It would be up to them to be re-compensated from the manufacture. IMHO.

Store in West Knoxville/Turkey Creek area is always extremely clean. The employees are really friendly. I do not go as often as my parents do, but my elderly parents eat lunch there and "make a day of it" and are treated like family by the employees at this Costco. I really appreciate everything about the store, including the prices, but particularly how kind the staff is.

I do not know where to start, we have had so many issues with the purchase of a Samsung French door Refrigerator. The refrigerator arrived very late in the evening a couple of weeks after ordering. Delivery service was polite and quick to work, the removed our front door in order to get refrigerator into our house. Once in they moved old refrigerator to garage, inserted new refrigerator into its place. As they pushed refrigerator into place they left a five inch scratch across my kitchen floor and a hole in my wood floor! They acted as that was no big deal, not their problem.
Tired of having these people in our house we just let them leave. Happy to at least have new refrigerator, waited awhile to let it cool. Went in after a couple of hours and started to put food into it. We went to bed thinking all was well, wrong.
Next morning milk was not cold! It was to warm. The refrigerator was 62 degrees! Everything was ruined! Called Costco was told to give them 48 hours to find a service tech. We waited Samsung called us to tell us that there are no service techs in our area. They can not fix our refrigerator, please call Costco warranty service for refund. Called Costco they were very helpful, but wish English was their first language not second. Told Costco would refund money and arrange for pick up of refrigerator. I was to wait 5-7 business days for someone to call me. I waited 8 business days and had to call Costco back! The gentleman said I should be getting a call from someone that day and I did, finally! Arrangements made for a week later for pick up!
On the day they were to pick up refrigerator I received an odd call from Miami, someone speaking Spanish and did not seem to hear me. I hung up, thinking it was a solicitor. Ten minutes later I get a call from that number again, this time was told by a man with a heavy Spanish accent not to hang up! He was going to be at my house in ten minutes. Okay?
The pick up people arrive, neither spoke English well but we kept going. I explained 3 times to remove front door because refrigerator is to big if they don't. Okay okay they said. They took handles off refrigerator, measured it and strapped it on to move it. They did not remove front door as I had repeatedly told them to. They wedged the refrigerator into the front door opening! Oh no they realize they have to remove the front door! They proceed to back up and remove door. Then they strap on refrigerator on again and take it out. They did come back and put my front door back on. Once they finished with my front door they leave, I went to check door to find that they scratched my door frame. Now I have to repaint! Never will I buy anything that requires delivery from Costco!

I bought a Lenovo Flex 2-in-1 touchscreen. I'm a software engineer and after few days when i installed couple of applications fan started making very loud noise. Another problem keyboard stops working suddenly and i've to restart laptop.

So decided to return it but unfortunately it was refused by Costco because it was 100 days which is 10 days over their return policy (that's crazy). In general i never had a problem returning with Costco and they were quite flexible with returns. But i was shocked to get there response and definitely they are not return friendly anymore. I cancelled their membership right away and never going back to Costco again.

I ordered a sewing machine on line for my daughter's birthday. It doesn't show up and check on line find out Costco canceled the order. No call or email. I call and find out that our new address was not in the system yet. I spend about 40 minutes with a young girl trying to ship the item. She said her supervisor won't $#*! it. I answered all the security questions and still won't ship it. 19 years with them and this is there customer service. We canceled the member ship and upgraded Amazon Prime. We also joined Sam's club. We get free shipping and ordered the sewing machine. Costco you just lost a very good customer that spent a few thousand dollars a year. We didn't really shop there that much anymore. Amazon has you beat in everyway. Especially customer service and shipping. Good luck with your big box of poor customer service.

Costco continues to disappoint in so many ways. Years ago, we could count on finding quality gift items year around; now, a few at Christmas time. Popular items are continually being dropped that we could count on over the years. (latest - protective sheet covers AND a smaller selection of books - NO MORE ATK (America's Test Kitchen) books; how disappointing!

And, WHY would they discontinue "Triple Sec" which goes hand in hand with their decent supply of tequilas?... makes no sense.

Moreover, the 'treasure hunt' that Costco insists we need to embrace (to see everything), is anything but senior friendly. Now, I refuse to backtrack to look for an item that has been moved. I just skip the purchase.

Also, filling out the customer request forms has proven useless over the years. (After trying numerous times to get 'HR' detergents recognized as a popular item, it took FOUR years! Many friends also requested this item.) Now, as popular as 'Lite cat litter' is, - still unavailable at Costco. Why lug a 45 pound container when the 'Tidy Cat Lite' is available in 17 pounds?

Best thing about Costco is their return policy.