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CostcoReviews 1,513

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
260
shipping
194
returns
179
quality
223

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Washington
3 reviews
2 helpful votes
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It is absolutely not worse to pay Costco membership
It is absolutely not worse to pay $60 a year or more for Costco membership.
You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars.
The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food... plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car.

Date of experience: December 10, 2019
California
1 review
3 helpful votes
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Bad business
December 8, 2019

Find another big box store. Their customer service is callous and rude. Their membership policies are an ethical, unfair, and illegal. If your registration lapses they will deny you service and then when you renew, you pay for the time that you were denied. This because they apply your membership retroactively. Shame on you!

Date of experience: December 7, 2019
Florida
1 review
2 helpful votes
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Rude cashier
December 6, 2019

When cashing out this cashier actually started reinserting my debit card & pressed the" no cash" button without asking if I needed assistance
I'm very capable Not physically or mentally challenged!
I thought it was rude & embarrassing
I'm not elderly or weird looking
I live in Bridgewater but usually shop in Flemington Now I know why I like Flemington so much more
Now only is it bigger, easier parking & less crowded but definitely the people that work there are nicer, more helpful & never obnoxious like this one cashier #27 Jackie H

Date of experience: December 6, 2019
California
1 review
1 helpful vote
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Purchased a Christmas decoration and as hubby was pulling box I wanted to say get the other box but because item was a bit heavy I didn't say anything. Removed from box and the battery box was missing one of the metal swirling metal pieces for battery connection. When returning they didn't even ask if there was something wrong. When opening up the new one it was apparent the old one was a return and they just put it back on the shelf. I'm so disappointed how this one was handled and have no doubt someone else will end up with it.

Date of experience: December 4, 2019
Texas
1 review
2 helpful votes
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Have been buying tires from Costco for years. They scratched a black chrome wheel and are now denying it. Even after the tire service manager inspected my wheels with me before the work was done. He has since transferred to another store and recently been fired. Unbelievable. Consumer beware, if you value your car, go elsewhere. Both Monica Ramahlo and Jeremiah Sorensen who are leaders at the Katy Costco showed little concern with our problem. Brushed me off and never returned calls. If I could give a negative star I would.

Date of experience: December 4, 2019
Missouri
1 review
1 helpful vote
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Online order DOES NOT work, I recommend amazon!
Tried to purchase iTunes card online, twice. Order was canceled both times with no specific reason given. Try to call customer service, the wait time is 25+ minutes.

Date of experience: December 2, 2019
Florida
2 reviews
1 helpful vote
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I live in Springhill Florida went to the Costco that was about 40 miles from me and bought a piece of salmon and a piece of cod ended up throwing both away the worst fish I have ever eaten or tried to eat in my life very disappointed Costco will lose my card and never go back again by by Costco

Date of experience: November 30, 2019
Washington
1 review
11 helpful votes
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Very disappointed
November 28, 2019

Costco use to be the best company, but now on the Thanksgiving day (2019) no one can logon and I felt like I wasted my $ for the membership for nothing. Untrustworthy and Very Disappointed. I bet Costco they don't care about the customer anymore even if you write the bad review here. Please I don't need your apologize Costco needs to fix the problem instead. I can login to Samsclub can do it but not Costco. As investor and member, this is very disappointed

Date of experience: November 28, 2019
Georgia
1 review
1 helpful vote
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Untrustworthy..
November 24, 2019

DON'T TRUST COSTCO OR THEIR THIRD PARTY VENDORS! I was poisoned from the bread I purchased at this location. It was Alpine Valley Organic Omega 3 bread. I found pieces of electrical wire In several pieces of bread. It was a two in one pack and I ate more than half of the product. I filed a complaint with Costco and they confiscated the bread. It toke them nearly three weeks to send the bread to the company. THEY DID NOT PULL THE REMAINING BREAD OFF THE SHELF AND CONTINUED TO SELL IT TO CUSTOMERS. I complained with the FDA but it was up to Costco and Alpine Valley Bread. THEY LIED TO THE FDA AND TOLD THEM THEY WERE IN CONTACT WITH ME ABOUT THIS MATTER, BUT THAT WAS A COMPLETE LIE! No one ever reached out to me or returned my messages. The Copper wire could have taken my life! But they don't care because they are mega rich and people think Costco is the holy grail...

Date of experience: November 24, 2019
Washington
1 review
2 helpful votes
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Did not get my order
November 23, 2019

This was the second time they have cancelled my order. I ordered an IPad mini on sale and a month later they canceled the order without an explanation. I had the Costco near me call and they reassure me it was in the way with rush delivery. It never happened.

Date of experience: November 23, 2019
Australia
6 reviews
27 helpful votes
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Costco has finally made it to Australia. We have, I think, around 10 stores thru-out the country.

I'm not a member. So I can't buy food or petrol there. I refuse to pay $60 for the privilege of walking into a Costco to buy groceries, when I can walk into stores such as Aldi, Coles & Woolworths for free. My neighbour is a member & he brings me home a pack of Costco's scrumptious blueberry muffins each time he takes a trip there. 12 muffins in the pack for $10. I've never seen such large muffins in my entire life! They are soooooo yummy!

I've been into a Costco store to have a look around on a few occasions. Seriously massive, & lots of walking to be done. I sure get my exercise there hahaha. Never seen such large trolleys anywhere!

Great grocery store for families/singles who are wanting to save money by buying in bulk. Their petrol outlets are great as well, with prices per litre much cheaper than other big name servos. I hope we get more Costos here in OZ in the near future. They seem to be very popular with aussies.

I'm giving Costco 5 stars with this review. Purely & simply because the store helps people to save a ton of money on their weekly food/petrol bills. I'm not happy that aussies have to fork out $60 for the annual fee, especially considering we don't have the variety of products in our Costco stores that you guys have in the USA. So, not really fair, if you ask me. But it is as it is. We have to put up with the fee, or shut up. So, the majority of us put up with it & pay. But not me.

I'd like a Costco CEO to explain to me why we have to pay a higher annual fee than Americans? It's not right.

Some good reading - www.choice.com.au Type in search box "Is A Costco Membership Worth It?"

Date of experience: November 13, 2019
California
1 review
0 helpful votes
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Oh man, ordering a viable product should not be this hard in this day and age.
Unfortunately I have had issues since the beginning of placing my order.
I originally had the order to be shipped to my new address, which was cancelled after it was placed but not processed due to it not being an address I have lived at for more than 3 months. This right there was irritating for two reasons, 1. I am moving- why can't a new address be used? 2. Because it could be placed, their policy is to put a hold on your card for this amount, but even though it wasn't even processed I was given a 7-10 business day ETA on the release of the hold. Which means my money- that was never used, could not come back to me due to an order that again was never even processed fully. This made it difficult to replace the order and go about my usual financial business. Then finally and eventually, I received my order, but not as advertised! The promotion was supposed to include a gift card to google play, but wasn't in the box. I will say this was simply resolved with a refund of that amount- however it was kind of frustrating to learn that refund process would only take 1-2 business day's, which then begged the question as to why I was given such a long eta on my other issues! And also, I wanted the package as advertised, it was part of my reasoning for purchase. Next, the TV I ordered wasn't even the correct specs as advertised BY both Costco and the product brand. So now I have spent around $750 with taxes, shipping, and everything else for an item that really only had half the things I was looking for... EXTREMELY frustrating and disappointing. No other site or company have I had this many issues with when ordering online, which is how I do most of my shopping. Normally Costco is a company I prefer to give business too, but now I'm feeling foolish for not going with a different place, as the price for this tv is now available on other places negating the value of being a member to Costco and receiving "better special" pricing.

Date of experience: November 12, 2019
Washington
1 review
2 helpful votes
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Horrible
November 11, 2019

I ordered a mattress, they had no problem charging my card, but have I received my product? NO!
They send the generic GM nod letting you know after days of wondering, that your order will be there sometime. Not sure when, no making it right with customer for being inconvenienced. So disgusted...

Date of experience: November 11, 2019
Illinois
2 reviews
0 helpful votes
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I recently compared my monthly grocery bill between a couple of stores that I regularly shop at and Costco offers the most savings hands down. Even with the membership fee included.

Date of experience: October 31, 2019
Illinois
1 review
1 helpful vote
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Tires
October 24, 2019

Went to the Costco more than a month ago, asked them about tires that I need. The guy said that he needs to order it because they don't have them in the warehouse, he also gave me a printed price for the tires with installation which was $878. I said ok let me think about it and left. After I saw that Costco offering $150 discount on the tires I need so I went there with a piece a paper to the same guy but guess what? My tires with $150 discount now cost a $848? Wow, what are ashamed situation. So here's the thing, Costco before they put a big sign of the discount they raised prices, I'm so pissed and angry i have a membership with them for over 16 years never thought that they are so BIG CHEATERS! Even if I have to pay for my tires more than that I will not go and buy in Costco! CHEATERS!

Date of experience: October 24, 2019
New Jersey
1 review
0 helpful votes
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I don't even know where to start?
I purchased a washer/dryer set from Costco.com and it was set up to be delivered in 5 days. Long story short, it has been 3 weeks and still no delivery. Their customer service try's to sound like they care, they honestly do not.
I paid with my ATM, so they got my money the day I ordered. I asked the customer service lady I just spoke with if I was your father and this kind of service happened to you, what would you do? She answered she would cancel the order. I wonder how long will it take to refund my payment? I'm done with them.
Beware!

Date of experience: October 22, 2019
Virginia
3 reviews
0 helpful votes
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Best pharmacy
October 13, 2019

I buy my high blood pressure meds every month here and everything is good. Customer service is very friendly and polite.

Date of experience: October 11, 2019
Michigan
2 reviews
1 helpful vote
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Not any deals for us
October 13, 2019

I bought the gold membership, got a Visa card and went shopping. We found few products we might buy but very few (and we don't need them). I checked out the "travel deal" and they aren't any bargains (maybe cruises but they go on sale everywhere).
We love nuts but don't need 48oz, most of the packaging is really for restaurants, small businesses and very large families (or hoarders).

We bought Cosco signature KIRKLAND vodka but it's $1 less in our local grocery store (WTF?)
My wife is Chinese and said none of the clothes sold at Cosco would sell in China (old outdated and plain).
Overall we were disappointed. The fresh meat was more costly than we can buy locally (Mecosta county)but meat quality and prices are flexible, altho the trout is a bargain (but it would thaw before we got home:-(
We saw a few off brand cereals cheap but it requires buying in bulk. We eat a box every couple weeks so bulk isn't necessary and I can't imagine eating the same brand of cereal everyday for 6 months.
I think Art Van could beat their furniture prices and their tires and batteries seemed pricey compared to what I bought last spring (Trump tariffs?).

Overall, not impressed and not worth driving across town for but we live 45 miles north so it's a real loss for us. I will be going back to Cosco to get some of my money back (and buy some trout).
NOTE: see picture of great tasting KIRKLAND vodka THATS cheaper other places and $1 more at Cosco:-(

Date of experience: October 10, 2019
Canada
1 review
3 helpful votes
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Horrendous
October 8, 2019

I cannot believe how bad Costco online is. First of all, they don't support defective appliances, even1 hour after they are delivered. Costco push you to the manufacturer which takes weeks to determine its defective. Then once they confirm its defective, they take 4 WEEKS to pick the appliance up and give a refund. From the time I purchased a defective Bosch dishwasher to everything stable was 7 weeks. Terrible support all the way through. Go anywhere else to buy anything.

Date of experience: October 8, 2019
Illinois
1 review
1 helpful vote
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Had problems with some breakfast sandwiches and took them back, they refused to return them for me. I called the customer service line and they couldn't help either, and just referred me back to the local store who already refused the return. Over $30 worth... not happy.

Date of experience: October 7, 2019