CostcoReviews 1,513

We just joined yesterday, that afternoon after down loading the app, we noticed there was a special for military. So the next day going to spend $1500 for hearing aids for my wife. We stopped by the customer care center to inquire about being signed up as military, since I am a retired Army soldier. Only to be told that you could only do that the first day when you get your membership! When I ask why I wasn't told that when we joined, I was told they aren't allowed to do that! SO they want to be able to say they are military friendly. They do not want to actually give it to you! Sounds like a scam to me! How can I be expected to tell them to sign me up as military, if I don't know they have it!

My wife purchased an AMERICAN HERITAGE pool table from you. It is the worst pool table I've ever owned. The slate is NOT FLAT so the balls will go in different direction. Its been installed by the company that you referred her to and they cant level it due to the cheap slate. The fake wood on the bottom of it just fell and shattered WTF! Its not even real wood. But the over 3000 dollars we gave you was very real. The furniture that came with it is garbage as if you ordered it from CHINA. We will never do business with you again thanks for selling garbage and not doing anything about it. Whoever your buyer for pool tables is needs to be fired they are the dumbest humans so glad you will hire anyone

My husband went to Costco in Fredericksburg, Va. On Friday April 4th, morning. He was called on Friday evening at 5 pm to come back to Costco because his check wasn't filled out by the cashier. My husband informed the person calling that his check is always sent through register and he just signs it. He was told it wasn't done by the cashier and he needed to come back to the store. We live 33 miles away from Costco and my husband is immunocompromised. We went back to Costco and Saturday and he filled out the check. I asked couldn't this have been done some other way like charging the bill to our credit card. We were told that he had to come back and fill out the check. He went early so he can avoid crowds and less risk of exposure because of his health and then he ran the risk of being exposed again on Saturday. We all are dealing with something that we have never dealt with before so we need to think outside the box.

Have been to Costco in Summerlin Nevada twice during the current Covid crisis. My wife and I are amazed at the very careful planning and extraordinary service the entire store is doing. We are seniors, and have been members for several years. We are very thankful to you and especially the Summerlin Costco. We wish you all the best, and we hope you all are healthy during the crisis, and that you stay healthy. Our best wishes.
Leon and Judy Angel

This is the response we received from Costco after we sent them an email about the Tire Center. Worst customer service I've ever experienced. I guess they think that they are so big and that we need them more then they need us. All of the years I was a manager in retail, I knew where my paycheck originated. Notice they did not include a phone number. Had to Google that separately.

Auto-Response By (Administrator) (02/12/2020 04:15 PM)
Our Member Service Center is committed to providing real-time assistance via chat or phone. As a result we will no longer be responding to requests via email. We look forward to serving you!
Customer By Service Email (Cynthia Cole) (02/12/2020 04:15 PM)

Earlier today, February 12, we stopped at the Costco tire center at the Rancho Cordova, CA location to inquire about replacing the tires on our car and to ask about the advertised sales in your latest brochure.
We asked about a quote to replace the tires and about the sales going on. Frederick (Fredrick, not sure of the spelling) at the counter was condescending and dismissive. He gave us a current price quote per tire and when we questioned him about other possible deals, we said something to the effect that "Well, I'll be glad to charge you ladies fifty dollars more per tire at the full price if that is what you want." We don't put many miles on our vehicle per year and all we were trying to ascertain was whether there was another tire with a lesser mile warranty (he quoted an 80 thousand mile warranty tire), that was perhaps a little less expensive. He kept his demeaning "you women don't know anything about tires" attitude and we became upset. He said, "Do you want to talk at my supervisor" (his words) and when we replied in the affirmative, he went to the shop area door, gave a loud whistle and yelled, "hey these women want to speak to a supervisor;" at which time we could hear someone else from the shop area reply, "eeew, they want to speak to a supervisor," in a high-pitched voice accompanied by laughter by the employees. This indicated to us that apparently, this happens quite often.
Xavier the supervisor was not much better as he approached us laughing and didn't seem interested in our complaint about the counter guy. We had some words with him in one of the bays and were basically dismissed.
All it would have taken from either of these guys would have been, "we apologize if you felt that we were speaking down to you, it was not intentional and we are sorry. Here is the best deal we can give you for a set of four tires if you buy them today." Ta Da
The whole confrontation could have easily been avoided had either of these men had any idea about customer service. Needless to say, we will never buy tires from Costco and at every opportunity, will tell everyone we are able to about the rude, condescending treatment received. Especially our female friends.

Cynthia Cole & Ruth Scarborough

2/12/20 today I received an email from Costco stating that the above-referenced printer was returned with Amazon clothes instead of the printer I personally packed and shipped back the printer to Costco via my apartment concierge on around the beginning of January 2020. Speaking to various morons at Costco like Rochelpe, Cindy Wanklin, and Molly who insisted the printer never arrived but the clothes I sent did and they sent them back to me can you believe this fiasco?

What a terrible website, customer service and overall experience. Even the store folks disassociate themselves from their online counter parts. I traveled 30 miles to my local store and they said I must contact the online store via phone or email in order to resolve any disputes. They made it clear they were not affiliated with online shopping, except by name. They were embarrassed.

Poorly managed website: They tell you to do the obvious when calling for support. They advise using Goggle Chrome rather than Fire Fox, Explorer, Edge... Are you kidding me? Their system has glitches in most browsers.
I could not place item in cart, obtain additional information and their site locked up...

After finally placing an order, the following day: In bold letters they provide an estimated delivery day. DO NOT USE THAT DAY FOR ANYTHING. Rather, read the fine print stating up to 4 weeks that does not appear at the time of the order placement but shows up a week afterwards when you select item. This is what the customer service representatives read out to you when you call and attempt to inform them, "I can read what it says now, it was different when the order was placed a week ago." They were unable to comprehend that the delivery information had changed from the time I placed my order to the currently displayed information. They change the estimated delivery date without a courtesy email or call. Which may not be an issue except when you using a cooler for a refrigerator.

Customer service representatives were unable to answer simple questions: It's the system or distribution or delivery service... always they, them or the system... never an individual nor Costco, just the other company fault. I spent 2 hours on the phone with Costco then the distributor (LG) then the delivery service (Innovel). The only one worth a dam was Innovel. They were very clear on what their job is and Innovel provides concise answers to simple questions. Innovel is very well managed with professionals working the phones.
Costco stores are very well managed but their online management is incompetent. They need to know how to manage online shopping, understand how distribution works and hold people accountable and train their customer service representatives on the basics. Other than that, not bad. Shop at their stores, stay away from online shopping until they get new management or learn how to run web based shopping.

Extremely frustrated from Costco. It has been a nightmare dealing with Costco since we made a purchase on line for an oven range and a microwave. We ordered a Samsung Microwave and oven arrived separately, the contracted company is XPO who came to install the Microwave, they damaged my tiles, they drilled holes everywhere and brooked one row of tiles and lied about their identity and provided the wrong names. I called XPO the following day and explained the situation they looked in their system and confirmed that the two people came to my house have completely different names, I was promised that a supervisor will contact me to send someone to prepare the till and install the microwave, no-one has contacted me. I called Costco and spoke to supervisor 4 times to assist me with the issue and keep on getting the same response that they're working on the issue and will reach out for a resolution Today I spoke to another supervisor at Costco and was told that they will not help me and not responsible. The order was placed on costco.com but Costco is trying to avoid the damage that was done by the third party they hire.

We have always liked the toilet paper at Costco. Reasonable price and good quality. Obviously Costco has now gone on the cheap with the TP! It is horrible compared to what they sold before. I assume this is more profitable for Costco but terrible for the consumer. On a related topic, this isn't the only product which has gone away or gone downhill OR gone up significantly in price. Many of Costco's customers I know have either cut down significantly on shopping there (as I have) or don't do it altogether. Too many times taking advantage of our loyalty. Just terrible... Jeff

I am a fan of Costco. Last Saturday I bought a bottle of CoQ10 and today I found it was already opened, and only half softgels left. Someone stole the softgels! I buy fish oil and vitamins at Costco for years, never have such thing happen before. I don't think it's Costco's fault and in fact the customer service agree me to return. But it's still scaring to think about someone can open the bottles on the shelf, steal or change the medicine inside. I hope Costco can install more monitors in drug area! And I write this review here hope everyone check the bottles carefully when you buy them.

I moved recently and as I was very short on time I decided to order all my appliances at Costco.ca ( in total 6 major pieces were ordered). Although the ordering process is really simple, the delivery process is not only not reliable but also bad.
On the last delivery of my new stove, I received an email that the stove was to be delivered on Dec 19 but never got a call to confirm an hour. I took a day off from work and waited the whole day and nobody showed up. Called Ovation Logistics the delivery company and Costco. They told me they could not pick up the stove at the factory and that the next delivery window for me was Dec 28! No apologies, no way to speed up the delivery and a measly compensation of 50$ was offered to me for the inconvenient. As to Costco Customer service, they were quite sympathetic on the phone but totally USELESS... Talk about an inconvenient when you do not have a stove and guests for Christmas dinner! On dec 28. I finally received the stove which was literally dumped in the middle of my kitchen with no help to level the legs nor set it up. Ladies, let me tell you that it is quite hard for a single woman to level a stove and set it up. I called Costco again to complain about the cavalier attitude of their delivery service and after 45 minutes waiting on the line, I was told that I should have read the delivery policy and that they were not setting up the appliances. And to add insult to injury, Costco offered me 50$ to compensate for the awful experience I had with them. When I refused and told them it did not feel
Like they acknowledged the many mistakes made and major inconveniences I endured, the guy on the phone was abrupt and impolite. The appliances I bought were not on sale or cheaper than anywhere else. I just made the mistake to to trust Costco"s reputation. Please learn from my experience and purchase your appliances somewhere else...

We ordered two items from Costco.com during the holiday season. One toy, one television. The toy did not arrive during its estimated range and no one at Costco.com could tell us where it was or when it would arrive. We finally bought another one at a physical Costco only to have the mystery package arrive a day later... still no tracking number or shipping. The TV never arrived. A tracking number from UPS was issued and for 5 days the status stayed the same, "label printed." Finally after repeated phone calls Costco determined that it had been lost and that I could wait another 5 days for a new one to ship out (no offer of express shipping) or wait another 5 days for my funds to be refunded. I chose refund and am purchasing somewhere else. TERRIBLE customer service, not the people, but the system. And, if your system sucks, you put your customer service people in difficult, bad situations. I will not purchase from Costco.com. I suggest you stay away as well. Get it from the warehouse, or don't get it there.

I buy TV from Costco 10 months ago is not working i call them they say call lg i did call lg they say o. K but after two days she call me and she say sorry we don't have time at this time we will call you one week to let you know when we send some body to look at your TV? You what we don't know how long we have to wait to see they have time to send some body to look at TV from Costco!
So why Costco wright at TV BIG there is warranty... Just to sale TV faster.

T

Susan in the Avon, Ohio Optical Department, could not have been better at her job. She was thorough, attentive, and skilled. I have several issues and she addressed all of my concerns with diplomacy, kindness, patience and even creativity. I have never had such helpful advice regarding glasses, and I have been wearing them for most of my 74 years! It was such a pleasure working with her for the last two days! I have always loved my Avon Costco and Susan S. Is now a big part of that! THANK YOU SUSAN! From Cheryl H.