CostcoReviews 1,513

Costco's new, but rather late in the game policy on manditory face masks, when you enter their stores is so far from American values, that I think they need to pull out of America and move all their stores to communist China to serve the people they buy from. I have stopped shopping there and choose to support small business. Their prices are not great and I do not want to buy Chinese goods anymore after what the Chinese government and the World Health Organization has done to our nation.

20 years a customer. Love the stores and the people. Not so much the on-line tv sales. Disappointed that the stores do not stock the top end Samsung TVs. Mostly mid range and bottom end. Tried to order a high end unit for in store pick-up and told not possible. Told I had to go on line.
Did so. Four weeks and no updates. No contact from their furniture delivery service. Fifth week get email about delivery from the service. Called the number. Several issues with getting item from their distribution center to their warehouse for delivery. Told to call back prior to Tuesday to check schedule again. Got COSTCO notice today that my would be sent back if I didn't call to schedule the delivery. I already did that and the service lady said "We Can't do my delivery for another week because they only work my neighborhood on Tuesday. "
FIVE WEEKS AND $1,300. Later, I have to call them to check the schedule.
NEVER EVER BUY A COSTCO TV ON LINE... Other retailers had in-stock availability and price Five weeks prior...///.

I tried to order an LG dishwasher during their Memorial Day sale. After I placed it in my cart, it said the item was unavailable, try again later. It was getting close to midnight (end of the sale) so I placed a Samsung dishwasher in my cart. It also said the item was unavailable, try again later. Sale went off at midnight. I tried to order each of the items early the next morning... wow, they are available - for at least an additional $150, depending on the brand.
That day I went into my local Costco and they had me call the online part of Costco (brick and mortar and online are two separate Costco entities). I spoke with a lady and she said they would honor the sale price, usually customary for 30 days, but I would need my tracking number. As soon as I receive a tracking number, call in again. I specifically asked if I needed anything for when I call back. She said no.
You guessed it. I just called them back and they cannot honor the sale price. Supervisor also said they cannot. They said there is no proof that I was told that earlier.
Very disappointed. Brick and mortar employees seem to be awesome. The online part of Costco lied to me. Isn't it a very odd coincidence that two products weren't available at midnight, but were both available early the next morning.

The groceries delivered by Instacart are always fresh-love their baked items! The prices are still better than the grocery stores. I also order from their online store for Vitamins etc...

I made an order on 5/20/20 and the order arrived incomplete 5 days later. I tried to contact customer service but the waiting time was 2 hours, but I thought that since there were 2 packages, perhaps the other would arrive in a few days. Seeing that it did not arrive, I saw the status in Fedex and it appeared that the package had arrived damaged and was returned. I thought Costco was going to send me the package again but to my surprise after waiting more than an hour to chat with a representative, he told me that they did not know anything and thank goodness I called. Terrible consumer service.

My mother received a card from Costco telling her that if she signed up for automatic renewal, she would get $20. She called the number provided to sign up. She was told that she would have to go online and sign up for auto renewal online. She does not have a computer to do that so she called me, her son, to help. We went thru the steps given only to be told that she had to go to the store and talk to member services. She went to the store where she was told that they could not help her and she would have to go online. A circle jerk with lackluster customer service.

Wow! As a loyal faithful member for 15 years I just got the HUGE slap in my face. I went to the Costco Manassas VA and was checking out at register #7 at about 2:30 pm today 5/17/2020 and was notified that my membership expired. I asked if I could renew on my next visit and was rudely denied this opportunity. She said renewal must be made immediately or no purchases would be allowed. No warm fuzzy at all. I was shocked and did not have enough money to cover it all. After the shock wore off I gathered myself and drove 7 miles down the road and took advantage of BJ's impressive new membership offer. $25 is all it took for me to feel loved again. So long Costco. I won't be back.
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That's all I have to say really. Not only does Costco require masks of employees but they also require masks of customers as part of the Corona virus fraud. I hope they get what they deserve. I certainly will never shop there again and neither will my family or extended family. I am not interested in a society in which I am a slave to ZOG and not allowed to to have a business, own property, or have any rights. Over my dead body, or theirs.

Every time I've gone to Costo and eaten in the food court I've been appalled by the amount of waste. There's zero options to recycle at any of the ones I've been to, so people are throwing out everything and the garbage cans fill up so fast. All this garbage ends up in the landfills or ocean. It's atrocious that they get away with this.
Many of the food items have excessive packaging, not everything has to be wrapped in plastic. The government needs to crack down on this corporation which is playing a huge part in our environmental crisis.

I've been searching for the best deals I can get during the Pandemic since I was in dire need of new tires. I was so happy to see the deals Costco in New Britain, CT had! Gave a call to pre-order my tires, John was very helpful over the phone of what needed to be done. A very sweet woman, Diana helped me get my Costco Membership, an easy 10 minute process. Ordered my tires for next day delivery, (they have a wide range in store just didn't have mine in stock) I was guided in what would work best for me and my financial status, no forced upselling here. A gentleman, Wilbur gave me a call this afternoon, (day after my order) to let me know they were ready for me. Wilbur took my keys and within 45 minutes of walking the isles, my tires were on! Christopher handed over my keys with a smile. Very pleased and will definitely be purchasing my tires through Costco for the future! Thank you all for your help!

I just read the update online requiring EVERYONE to wear a mask in the store starting May 4th. I'm sorry. You do not need to force buyers to wear a mask. We've been doing just find with those who feel they need to wear one and those who do not want to wear one. I agree with Dr. David Brownstein who recently shopped at a Costco. The mask is a preference, but he was appalled at everyone wearing them. These masks should be available to healthcare workers in hospitals and those susceptible to or have pneumonia, bronchitis, flu, diabetes, heart disease, etc. No one should be forced to wear something in order to buy a product.

I went to the Costco in Kennewick WA 04/26/20 just after 10am. The parking lot was packed.

Due to the Covid-19 I thought maybe there would be a line & drove by the front & saw people just walking in (no line). Due to a bad knee & foot, I was happy to see no line so I wouldn't have to stand around (bad enough I knew I would have to stand in line to check out). So I parked my car, took a shopping cart from the cart return area in the parking lot & headed towards the entrance of Costco only to be confronted by an woman employee who took my cart from me & told me I had to go down the side of the store where they had carts that had been sanitized.

Okay, so I go to get one of those carts where a man employee handed me one.
But then the woman employee who told me to get the "sanitized cart" before, than grabs that cart from me & tells me I had to go to the end of the line which there was no line... it was people getting carts from the other end & were about 5 car lengths down the side of the building walking towards the entrance. There was no barricades to form any lines coming into the building & there was "NO LINE". If I had seen a line, I would have not even tried to shop this day.

Needless to say I walked back to my car & left. Do to this woman employee's rudeness & the fact that there was no barricade indicating there was a line, I am VERY unhappy with the company.
I have been a long time Costco Member & have never been treated so rudely. I will be trying to go back during senior hours during the week & if it happens again, I won't be renewing my membership.
User's recommendation: Costco is not customer friendly during Covid -19.

Update: Received a phone call from Costco in Kennewick WA in reference to my complaint. Be aware that Costco doesn't believe in putting up signs in the front of their store advising customers that the line to get into the store starts way back down the side by the automotive area. The only people that are allowed to walk directly in are first responders. I don't understand why they don't advise this (at least post a sign in the front) BEFORE a customer parks their car & walks to the front of the store. Great way to loose my business & I won't be back.

I placed an order 8 days ago. I understand that the present situation is causing shipping delays, but I was informed on Cost-Co's website that 2-day delivery had been extended to 5- or 6-day delivery. OK, I get it. But now it's 8 days. I checked my order status, and all that showed was a list of what I had ordered. No date shipped, no estimated date of delivery. This so-called service sucks, big time. DO NOT ORDER anything from Cost-Co online. I wish I could give them 0 stars.