CostcoReviews 1,513

I ordered face masks on 8/3, i was charged on 8/5, as of 8/15 status still indicates "on its way". There is no online option to indicate that you have not received your item. I have customer service 3 times, the first I waited 45 mins and hung up, the second time, 35 mins and got cut off, message a systems error, the third time 40 mins, could not wait any longer. So Costco took our money on 8/5 and has never delivered the item and not provided a reasonable way to get in touch with them?! By the way, there is not an e-mail option available to contact them?! Wouldn't that be easier. Another Bricks and Mortar Retail company that is woefully off the mark with their online business. Terrible.

Something is terribly wrong with Costco's website for online ordering. I used my new card in person. Try online and told card not valid. Use my wife's card and receive a surcharge for being a non-member. Ordered two Item # ‌*******. Received one email confirming order for one and another email confirming order for two. Both with non-member surcharge. Tried calling. Told "wait time is 88 minutes" Tried "Chat" and told to "go to website". Before you order Costco online, try to resolve a problem. I believe Costco's order online website must have been created by some high school dropouts in a third world country that hates the US and Costco. It simply does not work.

Aiden at the River Cree location takes pride in his job and was a huge help today!
He efficiently assisted us with boxing our items in a effective manner. The most efficient packing of goods I've been assisted with in over 2 months!
He really cares and fully thinks about what he's doing, excellent communication skills, while still respecting space during Covid times.
Very polite, professional and Charismatic!
Thank you for making our usual "stressful Costco trip" into a enjoyable one!
10/10 hope to see this pleasant stranger again on our next endeavour

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Denise C
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Denise C
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1 star: Bad
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Costcos customer service in Arvada CO
My dad and I went to Costco on 52 in Wadsworth in Arvada CO. The employees are awful there. As we were walking in and showing the greeter our membership card she asked my father if he had a mask? He said yes, but tried to explain to her that he couldn't breathe when he wore it. She rudely to him needed to wear it. My father put on his mask. He looked at me and said he felt like passing out. I asked him if need to sit down he stopped and pulled he mask down and took a few deep breaths and started walking. Five steps in with his musk pulled down a Costco employee stop us and told him he needed to put his mask on. My dad told him I really have a hard time breathing with it on. The Costco employee then told him should've told the person at the door about his condition. My dad said I did. The Costco employee then tells my dad that he need needed to take his mask completely off. My dad looked him confused then the Costco employee started raising his voice repeating to my dad that he needed to take off his mask and he would notify all Costo employees "That the only man in the store not wearing a mask has a breathing condition. I was so upset. Every aisle we down there was that employee worker. My dad forgot the whole thing within a few minutes ( my father is elderly but you wouldn't guess it because he looks great) I told him let's get out of here because I was so upset and left our cart. He completely forgot how we treated, however i have not! Please don't sent me a pre written email saying sorry for your experience because that's like a slap in the face!

So... Due to Covid, Costco is no longer putting air in people's car tires. Because suddenly, three months after Covid hit, they care. Yes. They care. In fact, they all of a sudden - magically even - care SO MUCH about everyone's safety and health that they want to reduce the contact between people and customers to eliminate any possibility for a Covid outbreak. So they've set up a station whereby people who pay $155 a year for a Costco membership and who buy Costco tires for the specific reason of having Costco maintain them, can fill their own tires. Apparently tires are now a Covid threat.

Because usually before I go to Costco I spend some up close and personal time getting intimate with my tires. I talk to them, breath on them, maybe accidentally pant or sneeze on them, or cough - maybe - on them, touch them - tires need love too. I don't know; it's possible - I mean it could happen that I might accidentally lick them if I get too close, just because. You know how things can go with tires. So, I can see how the kindly people at Costco would be concerned that their employees might get Covid from my tires.

I am thoroughly disgusted and disappointed with Costco's latest excuse to back out of providing good customer service under the guise of pretending to care about their employee's and customer's health.

Dear Costco, if you truly cared about your customer's health, you would have had a jumbo size container of Clorox wipes by the pin pad at every checkout counter at every Costco across the country from day one, because if Covid really is the threat that you are pretending it is, your credit card pin pads would have killed hundreds of thousands - if not millions - of people by now.

And FYI, spotlighting one of your customer's complaints about forcing your customers to wear a mask THREE MONTHS INTO the so-called pandemic, is a despicable way to utilize fear, hate, and mob idiocy to shame a person who is voicing a fair concern about your tardy and pathetic store policy, and the worthlessness of masks as documented by OSHA on their website.

If I could give zero stars for customer service and using Covid to go as cheap and low as a store can go, I would.

In November 2017 we purchased a set of Michelin Tires from the Costco Tire Center in Burnsville, MN for our 2014 Hyundai Elantra. The Tires we purchased supposedly had a 60,000 mile warranty on them. When we recently took the car in for a regular oil change, the mechanic told us the tires on the back of the car were almost totally worn out. We only had 24,000 miles on those tires. He called me into the garage where he had the car on the rack and I saw that the outside of each tire was completely bald, while the inner side of the tire had some tread, but not much. The front tires were in better shape, but at least 3/4 of the tread was gone on them too. I took the car in to the Costco Tire Center, expecting them to provide me some discount on a set of new tires, based on the premature wear of the tires. I expected some type of pro-rata discount. He said that the wear was funny and that it must be some type of mechanical problem. He also said that the tires hadn't been rotated twice, as they should have been, and they weren't going to warranty the tires in way. I admitted that we probably hadn't rotated the tires, but there is no way they should have worn that way in just 24,000 miles. Long story short, I had to buy a new set of tires after just 24,000 miles. Just beware that when you buy tires with these supposedly high mileage warranties, and you do have a problem with the tread wearing out much earlier, the Tire Center at the Store will look for any way to void that warranty. I am convinced that even if I had rotated the tires, they would have simply said it was some type of mechanical problem. I had truly come to expect more from Costco.

I tried to go shopping there but they made me put a silly looking placebo on my face so I don't upset the old folks who are scared of germs. News flash old people you need them! Then they made me wait in a line like I was a $#*! with nothing better to do. Then I get in there and they don't even have any of the things I needed so I embarrassed And degraded myself for nothing. They made me feel like an idiot treated me like their $#*! like I was a disease and then had nothing I needed. They have lost their minds and lost my business.

I ordered a playset from Costco on May 7th. The playset arrived on May 12th in the evening so we waited until the next day to open it so we could put it together. On May 13th, upon opening it, I realized it had been damaged in transit and called to request placement parts. It is now June 21st and we still do not have replacement parts for the 11 pieces that were damaged. I have called every other day to get information on when my parts would be shipped. Nothing. I have received 3 emails total: May 15th, May 31st, and June 1st. I've spoken to ONE supervisor. Each customer service representative told me they would contact someone but no one EVER contacted me back. I was always pushed to the back burner and I'm tired of it. DO NOT ORDER ANYTHING FROM THEM ONLINE! If anything is wrong it will take weeks or MONTHS for them to rectify the situation... if they fix it AT ALL. This was meant to be a birthday present for my kids since we couldn't have a birthday party this year due to the pandemic. My kids are extremely disappointed, which makes me more mad. Don't do business with Costco Online orders... unless you like to be ignored and not have the product you paid (over $1500) for.

Even though I have 2 bad experiences, I will probably still try it one more time. Mainly because the lenses are more than 50% less than outside optical stores. Yes, I'm gluttoning for punishment.

Here's my experience. A few years ago, I bought 2 complete pairs of eyeglasses with progressive lenses. It came with Anti_reflective and Anti-Scratch coating. The only difference is the 2nd pair was not photochromatic / transition lenses.

I wore the 1st pair for a couple of years. Then the temple hinge broke. I had never had any of my past glasses break here. This pair was a Zegna brand frame which I paid a premium of $120.

Then, I wore the 2nd pair. After only 9 months of gentle washing with only water, the Anti-Reflective and Anti-Scratch started peeling. This has never happened to my previous glasses. When I went to Costco to ask about this, the optician said it was like this. NOTE: this did not happen to the 1st pair.

The other thing I am annoyed about is the fact that the lenses on the two pairs were different in quality even though I PAID THE SAME PRICE. The optometrist showed me on the computer that my 1st one was Hi-index 1.65 or 1.67 and the 2nd was only a 1.59 / polycarbonate. That's why the 2nd felt heavier. Because it was! At the time I purchased these 2 glasses, there was only 1 price for thinner lens ($130). They should be the same. In 2020, the polycarbonate is $130 and the Hi-Index 1.67 is $160 for progressives.