CostcoReviews 1,513

When my daughters were buying something the cashier was so rude to them. My ten year old got her moms costco card and the cashier yelled at her that she couldnt use it un less her mom was there. And when she tried to pay whith my credit card she was so rude she let other people in front of them. I dont know her name but she was working whith
A guy named richard who was a nice guy. I was right there and she was very rude to children if this keeps on I wont com back.

I put an order online Costco.com and need it quickly. So I paid extra fee for the Express 1 to 2 Business Days. After one business my order status is still "Received", called Costco.com. Mr. J told me, since this is the first business day, you still have tomorrow to receive the item. Next day, the status is still "Received", called again. Ms L said, you probably receive the order tomorrow. Asked, that means I cannot receive my order in 1-2 business day. The answer, we can only process your order next business day. Therefore, your order may be received tomorrow. If you cannot we can refund your express shipping fee. What hell is that?

Dear sir

I happened to visit Costco on Rodeo drive on 16th of May to report a problem with my car tire which was under warranty had developed a slow leak. The person at the Tire shop told me to come tomorrow as early as 7:30 am as there is a usual line up. I complied with the suggestion and can next morning around 7:30am. For at least there was no one in attendance at the service counter. Finally around 8:40 someone showed up and bluntly announced that who had previous appointments can stay and others need to book appointments and there will be a 15 days wait time. This was absolutely unacceptable as I had put new tires from Costco on the basis that they are under warranty and Costco will honor it. 15-days wait time, I have to park the car until someone from the tire shop will see it and take remedial action. With all the above, I am left with the feeling that all these promises of warranty are just to lure the customer. Also, Costco staff should not have misguided a customer about coming tomorrow and wait in the queue while I could have done the appointment over the phone and not had to take the day off. I am sorry to say, this is a display of extremely poor service. Costco staff lacks any courtesy and are unpleasant when dealing with the customer.

I've never written a review before but I'm so annoyed I decided to... I used Costco online for same day delivery and was happy to pay a premium service and delivery fee (I even happily tipped the driver). HOWEVER this month I noticed a recurrent credit card charge for "Costco Instacart" on my bill. When I spoke to a Costco customer service rep they basically said "we have no idea and you need to speak with Instacart." I've never used instacart and didn't even know what it was, save for the fact that Costco partners with them for deliveries. Now I have to work with their customer service department to try and solve this recurrent charge. Costco shouldn't be partnering with an organization if they are unable to assist THEIR customers and I think it's shady that this charge came up. I'm pretty savvy to such things aka signing up for VIP memberships etc. and did nothing but place a one time order.

I've been going to Costco for 6 years now always a pleasure but today was terrible i the cashier was so rude and impolite her name is NICOLE my husband asked her twice how much is the cereal? She said it's right there, then she said it's that much because you got 3 after that I had 2 items that are separate and I wanted tax exempt on them she called for the soup to clear it which I totally understand and know that is the rule there instead of waiting a minute she went and got the next person in line my husband told her I'm first and u have to wait and do my things first she said NO my husband then again told her we've been coming here for 6 years and never did the cashier take the person after us they would wait that minute until the soup comes and clears everything she then said I NEVER SEEN U GUYS HERE BEFORE well that's not our problem we told her after that the soup came and 2 other staff members also came and we explained the problem they said we are sorry and we were so mad so my husband told them I don't want anything and give me my money back and I'm going to cut up my member card and never come back so they started talking to us and apologizing and trying to fix it we told them that the cashier didn't like us to begin with we asked a question and she never answered them she left us and toke the next person in line she was offensive is it because we are Muslim and I wear a hijab, that's not the way u treat people, that cashier is the most rude and horrible person and is making COSTCO look very bad. I will never do business there again. Just one other thing the 3 staff that were helping take care of the problem were very very polite and helpful they made it a little better at least.

I received my online order of laundry detergent with the container cracked and contents leaked out into the bag. It was a colossal mess. When I called to request a replacement I was told they would be sending me return packaging for the exchange. I had already explained the mess and had already thrown the goopy bag away and had the container hemorrhaging the remainder of the contents into my utility sink. I should have carried the leaking bottle into my local store and said "here you wanted this back." Asinine and horrible customer service.

Ordered washer dryer pair(costco.com) on 3/28 called customer service on 4/5 to see why i had not been contacted for delivery arrangements. I was assured it would be here by 4/11. No one called for delivery by 4/9. I contacted costco.com they said there was a mix up and it would not be here until 5/7. I cancelled not so much for the delay but for the total lack of communication on their part for a $2000 plus order. Live chat operator was helpful

Ever since i got my costco card, I've save a few hundred £'s every year. It's been a great experience and really pleased with the quality of the Kirkland brand - it's the same stuff, just cheaper and better.
Shopping in store is a treat too with samples dotted around the site and an amazing returns policy, if I dont like any items.
Overall, really happy with the website where I have purchased a large tv, cctv, and garden furniture, all at a special rate, saving me loads of money.
Great Costco - please keep it up!
Also, please include more US items in the UK... we like chocolate/peanut butter snacks too

NUMI ORDERED THE VACCUM SEALER SYSTEM OF $118.99 FROM THEIR WEBSITE ON 03/15/19 and JUST AFTER 2 DAYS I RECEIVED IT. BUT, THE PRODUCT WAS DEFECTIVE SO I HAD TO RETURN IT. AT FIRST, I THOUGHT MY MONEY IS GONE AND WILL NOT GET MY REFUND.
BUT WHEN I CALLED THEIR HELPLINE i. E. *******320 THEIR CUSTOMER EXECUTIVE TOLD ME THAT THEY WILL COME AND RECEIVE THE PRODUCT AND I WILL GET MY MONEY BACK WITHIN 4-5 DAYS. BUT THEIR CUSTOMER SERVICE IS SO GOOD THAT WITHIN 3 DAYS MY GOT REFUNDED TO ME.

Two times recently I wasn't charged for items, which the checker caught at the door, I returned to the register and paid.
Well today on my way out I noticed they charged for two chickens on my BOS, I only had one in my cart. So I preceded out and the checker didn't see that I was charged for eight items, not seven. At this point I told her to count again, she was wrong.
The attitude that I received was, its ok for Costco to overcharge.

DON'T EVER BUY ANYTHING FROM COSTCO ONLINE! I purchase a bed set from Costco online, the set was over $1000. 00. The coordination of the delivery was awful. The first time I received an email on Sunday night saying they were going to deliver it on Monday sometime between 7 am and 5 pm. I work, who can take a day off without notice. I tried calling to reschedule and they never answered the phone. They would show up at random days and times at my house saying they were there to deliver. Finally I got a hold of the company and arranged for delivery. The night stand was busted. So now I have to spend an hour on the phone with "customer service" for them to tell me that I have to take one day off for the delivery of the new night stand and another day off for the pick up of the busted night stand. And for my inconvenience I need to once again pay someone to come and take the stuff upstairs because they will only deliver it to my door.

Ordered a freezer online. The receipt said it would come on Friday. I stayed home from work Friday and it didn't come. I called and they said sorry it is actually coming Tuesday. Tuesday came around and it didn't show up. I called and they said they don't know where my order is. No one at the store can help me with online purchases. Called the online numbers and they tell me just to try back the next day they don't know what is going on. The website claimed 3 day delivery that is lie. The website promised communication the day before the scheduled arrival date. That is a lie. Never again Costco.