Overview
Coleman Furniture has a rating of 4.4 stars from 3,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 685th among Furniture sites.
Instant Feedback
Very good service Just make to to check your cushions after because my back rest ones came indented
I have had this couch for 2 months. I wasn't expecting to love this piece of furniture a much as I do. It gorgeous and very comfortable. The quality for the price far exceeds expectations. The cushions are fluffy and the covers are thick and easy to clean. Buy it, you won't regret it. I received it earlier than I thought and delivery was perfect. I'm very happy with this purchase.
Delivery was prompt, customer service was good, sofa is as described and beautiful in the living room!
Over $1000 dining table ordered 11/30 WE put it together 1/17 (no white glove service)
Leg needed replaced after it was supposed to be inspected by Coleman.
Offered $50 toward our next purchase.
Received furniture, totally different color from picture. It is a ussue fir ne because I would have chosen another set. I purposely chose this one for its table top wrong on my part. Then I've an issue with the chair that is scratched and I did not notice it when your white glove delivery brought it in and they were very quick and honestly put it under the table. I did not inspect every inch of the set so I thought it was fine. I basically looked at the top all the chairs.
On Monday of this week, I was putting the protective plastic on, and I noticed that on the
Side of the seat there are two scratches, which just aren't like surface scratches it's deep.
Your customer service rep I suppose it was made me aware of the fact that they don't know if there's much they can do because I did sign that everything was fine for the delivery people and I realize I did that but I just wasn't expecting it to be scratched, and I thought I looked for scratches but again I've learned a lesson and I will never Buy from Colemans again and I'm not gonna give you a good review on Facebook. I'm actually going through the manufacturing warning now. I don't know if it's gonna do anything, but I'm surely not happy with whole purchase..
Representative went above and beyond to help me.
Great experience and the product arrived quickly. The price was way lower than any other stores.
Waiting so many weeks was disappointing, but delivery and assembly were very good! Quality of the furniture is also very good.
Our couch has become our favorite part of our home! It's so soft, beyond comfy and the perfect addition to our home.
Our couch arrived quickly and in excellent condition. Much cheaper than surrounding outlets even after bargaining.
Communication was good, as well as delivery. Furniture is really nice - very happy so far!
Beautiful table at a great price. Only complaint is that it said it would be delivered within 4-5 weeks of my order and it took 7 weeks.
This couch is gorgeous and comfy as a cloud! Delivery was faster than expected and everything was set up perfectly.
Took about a month to get the item. However, for the price and quality, it was well worth the wait.
The ordering process was so easy. Coleman Furniture had great communication and I appreciated the updates via email.
Great experience! There was an issue with the dining room table base during delivery but Coleman resolved it quickly.
The whole transaction was smooth even beyond the delivery and troubleshooting. I will definitely recommend and purchase from Coleman in the future.
The young man that delivered my chairs was very knowledgeable with the product! The chairs are wonderful!
Great piece of furniture. Delivery guys were great. Shopping online was super easy.
The dining set was as advertised. Great quality. Beautiful sturdy material. The delivery service was great.
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
- Visit Website
- Cedarhurst, NY
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathleen,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. While our delivery paperwork does confirm that everything was signed as delivered in good condition, we understand how frustrating it can be to later discover an issue with your furniture.
Our customer service team is actively working on your case and has sent you the warranty form to explore possible resolutions. We value your satisfaction and are committed to doing what we can within our policies to address your concerns.
We encourage you to complete and return the warranty form so we can assess the situation further.
Thank you for your patience and for giving us the opportunity to address your concerns.
The Coleman Furniture team