Gwynnie BeeReviews 381

I'm almost at the end of my one month trial and there are several positives: good customer service, easy closeting, easy returns, clothes in my size (20). Aside from some offputting things like problems using the website on my tablet, almost no skirts, and almost no pants except jeans and a pair of overalls, the biggest downside to me is that the clothes are pretty awful-looking. I suppose it's mostly a matter of taste, but animal prints and 80's style overly flashy mixed prints are just not what I want to wear. The site encourages you to fill you closet with as many items as possible, but I was challenged to find more than 15 things I would want to wear ( I had to pick at least 15 for them to even send my first order). And the decent items are never even available in my size. A final con: they allow you to select "priority" items so that you can maybe get the stuff you actually like rather than the stuff you just put in your closet to meet their minimum, but they have yet to send me any of my 3 "priority" items.

That said, it's a great idea and I would consider subscribing if the selection was better.

I've been a gwynnie bee subscriber for about 3 months now. I agree with many of the bad reviews on some points. The clothes are nice, but the material can be cheap sometimes. A lot of garments are made of that polyester stretch fabric so common in plus size clothes, which is a turn off to me. Also, the shipping is a little slow and it can be frustrating. The style is hit or miss. Sometimes I love what they've come out with that week, and sometimes it's butt ugly. And the prices to buy are really expensive, but they have 30% off sales all the time. Despite all this, it is a really great service. I get complimented on my outfits at least once a day and it's nice because it does seem like I have an unlimited wardrobe. I use it for work clothes and end up wearing my own clothes only about half the time. I've still got work clothes I've only worn once this school year. Finally, it's great if you're losing weight like me and don't want to spend a bunch of money on clothes that won't fit you for long. This way, when I drop a size I just change it in my closet. Give it a try! I really like it!

After giving them a glowing review over a year ago, they screwed up my bank account. All of a sudden after over a $1,000.00 of rental fees, my card was not working (only with them, and no problem with any other business at all) so they stopped sending me clothes but kept "accruing" my account. They literally told me it was a gym membership and in order to cancel my account I had to pay them money (for NO clothing mind you) so they could make my account current in order to cancel my account. (scam, right?) Since it was their IT issue, I refused and told them to reset my account since I had no clothing ever in my possession that was not paid for. I am not paying for a membership. I am paying for clothes.
Now three months after a dead account, that they could not bill supposedly, I inquired to see if there was a way to resolve this. What did they do? They charged my account and it went through and bounced a bunch of charges for me.

I've been a member for over a year with little to no complaints. Came across this site on online and since then I've introduced it to pretty much everyone in my family, big and small, because the styles alone are worth seeing. With many options to fit my many moods. Some days I dont want to be around people. But theres an event coming up I need a new dress for. Gwynnie bee delivers to my door. Time saver and peace of mind. Even a few must haves for date nights with the husband.

Never lost an item. Never been over charged. They do send alot of emails but so does my grandmother so I cant complain. It has crossed my mind that things may be over priced. But with exception of my prom dress and wedding dress, I cant say I've worn anything worth $400.

This service boost my confidence and makes me happy trying on new clothes. Worst feeling ever showing up to an event and some one is wearing your outfit. The only time Ive ever seen an outfit from this site on another person was on a lady at the bank 2 states over.

Thank you Gwynnie Bee

I am very dissatisfied with the customer support I received. I cancelled on Aug 21st, the last day of my 30 day free trial and returned my at-home items within the 7 days and was still charged the monthly fee on Aug 21st, even though the FREE trial had not even ended. You should not charge FREE trial members until day 31or at least explain this info to FREE trial members! I am still waiting on a refund from you via PayPal which means another three or four days of waiting to receive my money that you shouldn't have taken from my account anyway! So much for a FREE trial. Nothing but a headache and stress!

I am just thrilled with this service. I signed up for 7 pieces per week, and I know I'm still saving money on clothes because with this service I am no longer tempted to shop elsewhere. When I use the size charts for each item I get a great fit. I probably send back about 3 out of 7 pieces because they just don't look good on me, but how marvelous that I get to try these things at home! I've stretched my style boundaries, and that is a real blast! Customer service has been prompt and always more than satisfactory. I'm so glad I decided to take the plunge and try Gwynnie Bee!

I am honestly shocked to see so many negative reviews, because joining GB has been the best fashion decision I've ever made in my life. But let me respond to some comments others have made.

"The dresses don't fit". Really? Because there is a sizing chart for nearly every single item. I've used it- and my tape measure- and I've been 100% successful. That sounds like user error to me!

"Shipping is too slow". A few things. First, if you notify when you are returning, they prepare your package right away. I have had my new package sent within 12 hours of notifying, which means they did NOT wait to have the item in hand- they trusted me to be honest. Second, GB pays the post office for speedy delivery. If USPS is not making good on the three day delivery, they should be accountable. Thirdly, did you contact GB? Because they offer an item credit (meaning they send an extra item) if you are unsatisfied.

"Clothes are cheap". No they aren't. They aren't runway high fashion, but they are a far cry from discount store 'cheap'. They are of a much better quality than what you would typically find at department stores.

"They charged my credit card on a free trial". No. They did the exact same thing that all companies do- they ran a 'pending' charge to ensure that the credit card is usable. Call your credit card if you don't believe it- they'll explain it to you. The same thing happens with pretty much any monthly subscription that you join.

"Clothes are expensive". I agree. That's why I just rent instead of buy.

I think GB has been AMAZING. I used to have absolutely no idea how to dress myself. Ever since I gained weight into plus sizes, I pretty much gave up any hope of looking nice. Since I'm a teacher, that was bad news for me. But as soon as I joined GB, I read up on my body type, took my measurements, and browsed the recommended clothing to flatter my body type. The results have been life changing, and that is not an exaggeration. The usually frumpy teacher gets at least three compliments a day now. Sometimes from middle school students. Do you know how rare it is to get compliments on clothing from middle school kids!?!?! I would absolutely, definitely recommend GB to any plus sized woman. Plus it's a free trial, so what is there to worry about?

I signed up for the free one month trial and was overall disappointed. They ship from Ohio using USPS and honestly it is really slow. From the time I ship back to get a new package it is about a week. It would be better if as soon as you mark it as shipped back they sent the new garments but they wait to have them in hand before sending anything new out so the wait time is just way too long. A lot of the clothes are cheap quality and cost a decent amount on the sites they come from, but honestly when your weight fluctuates and you don't want to constantly be buying new things it is a good thing to be able to rent. I wish they had more styles that I liked and shipped faster because I would consider keeping a membership but I honestly cannot deal with how slow they are.

During my second year of GB, I reduced my plan and cancelled at one point due to increasing dissatisfaction with several things. First, their front line customer service by email is terrible. The people struggle with basic English grammar and often give trite and unhelpful answers. After going on circles, I've asked to have someone at a higher level, preferably from the US contact me. If you're not a native speaker, fine, but when that impacts your ability to provide reasonable customer service, I'm over it. Secondly, GB uses USPS which seems to be growing slower and less reliable. I've had several packages get routed to the wrong place or continue to show as due for delivery on a date that was a few days in the past with no update. GB takes virtually no responsibility for their choice of shipper, including when a delay of a week meant I left on a long trip with no GB item. When I explained to the CS person I'd be without an item for over a month, they offered to ship me a free extra item immediately (keep in mind - just told them I'm gone a month) - this gives you an idea of the comprehension issues. Additionally, I won a contest for a 3 item plan for 3 months. Since I have a 1 item plan, I asked for clarification and was told a credit would post to my account equal to 3 items for 3 months. Given recent unreliability on GB's part, I kept the email. Good thing because they started charging me after 3 months and NOT after the credit amount I was told I'd won would be used up. When I contacted CS, they required proof of what I was told - I find it appalling they don't know what their own prize winnings are! I now have to wait 2 days for them to decide whether I was supposed to be forced into an unwanted 3 item plan for those 3 months - unbelievable! As soon as my free credits are used, I'm done!

I will absolutely NEVER recommend this service to ANYONE. I do a plethora of online shopping, and never have I run into a company who claims a free trial, shows you a zero balance when submitting your registration, yet STILL CHARGES YOUR CARD THE FULL AMOUNT FOR THE FIRST MONTH as a "Test". When I called customer service, they said it's listed in their terms and conditions - I'm sure it is - buried beneath generic legal statements every company is required to communicate. I'm sorry, but in what world is it OK to charge your customers the full amount, while showing a zero balance at checkout? Shady, shady company. Stay away, ladies.

I have been a member for a year. They have gone downhill fast. They used to have a nice selection of designer clothes. Now it's mostly cheaply made house brands like Jete and cheap mass market brands like City Chic. Plus, the clothes I do like quickly get grayed out (size not available due to high demand). I've frequently received items with missing belts. Perhaps the worst is the ridiculously slow shipping. They had a promotion where you get an extra item for life, but since that promotion started the shipping has slowed to a crawl.

I was a customer for Gwynnie Bee for 7 months.
Pros: trying new styles and brands

Cons: slow shipping, 70% of what I added or wanted to add to my closet would be out of my size 1x, lots of items I added to my closet I never had a chance to try as they were retired all the while I was waiting on my size, service was fair to good the beginning the last few months shipping was slower items were missing belts and straps, the cost of purchasing an already worn item was high, the new styles for spring and summer were lacking quality and a selection of different styles.