Cell2Get

I bought a refurbished iphone 6 from this website with three day delivery since my phone had broken and I needed a new one before I left for a month long hiking trip. I was happy with the price and the surprisingly low charge for three day shipping. I received a confirmation email for my purchase.
The next afternoon, I received a form email telling me that my order had been cancelled because the phone I had ordered was no longer in stock. No apology, nothing. If the phone wasn't in stock, why the heck did you sell it to me?! Now I'm in a real pinch to get a phone before leaving on my trip since I still have to get the phone by Friday (I leave Saturday) and today is freaking Wednesday. I would have been much better off ordering a phone from another website for fifty bucks more.

So to summarize: Not only did they complicate my life by selling me a non-existent phone, they didn't even have the decency to apologize. Terrible customer service.

In my case, It's a complete disaster. 1st they couldn't verify my P. O. box address with the billing address on the credit card. They never sent me any confirmation e-mail. I ordered a phone for ATT but they sent a phone with Verizon logo with missing S pen. Worst is when I call them about it, they refuse pick up. It takes about a month to receive the phone after the order.

First they give me a tracking number that doesn't correspond to the item I ordered. I received the phone and the tracking # still shows the item is coming from China. Complete confusion. Save your time, folks!

I love Cell2get, I never have any problems dealing with them. They have an enormous inventory, good prices, and an easy to use desktop / mobile site. They have been around for years now and I prefer them over Amazon or Bestbuy, and have for quite some time now. There system easy to use and it works. All in all, a great and reliable place.

I broke my phone a few weeks ago, and since I really can't afford to purchase a new one at full price, I went looking for a website where I would be able to buy a new phone for the fraction of the price. I am always nervous when making purchases like this, but Cell2Get was easy, trustworthy, and fast to work with. I had my new phone in my hands in a matter of mere days, and just as advertised, my new HTC phone was in brand new, working condition with no flaws or signs of defect whatsoever. The best part is that I don't have to extend my contract with my current service provider, which is what I was hoping to avoid.

Overall, Cell2Get provides a reliable service and I'm extremely happy with my new phone. I was able to order with confidence knowing that if I was unhappy with my purchase, I would be able to return it. I will happily buy my family's future cell phones from Cell2Get in the future.

Those guys really have done a lot for me ever since I have gotten my device from them. I bought a Kyocera flip phone (e4710) and when I took it to at&t they said they can't activate the phone for me. After calling and speaking to one of the representatives at cell2get, he requested to speak with the at&t lady and he demanded and guided her on how to activate the phone for me. Which is insane! It proves that these corporate stores hire kids that don't have any sense of knowledge in technology nor good customer service either, rather cell2get has helped me all the way from the start and I am so very thankful to them!

Cell 2 get posted that they have reached out to me to resolve my prior complaint. I called the company on 11/11 and was told that Mark M. Had left for the day. I called again today, 11/14 and was told that Mark M. Was not in, that they could not reach him and that they cannot take a message for him. Attempted to call again and my call will not go through. I suspect they have blocked my number. They have my phone number and email address if they wish to communicate.

Ordered a new Pixel 5, called to confirm this was NEW. It came in a plastic bag in a blank box, no accessories or protective film, the wrong color and AT&T unlocked when I'm 99.9% sure (I'm careful about this) that I did not order w/ a carrier, just unlocked. Called, told it was "overstock, but new" though I think it was refurbished. My timeframe didn't allow for a replacement (leaving town) so I was told bc it wasn't what I ordered (we agreed at least on the color), there'd be no restocking fee. Wrong. They tried to charge it (over $60) so I disputed this with my CC company, who voided the whole transaction. On investigation, there are a lot of complaints w/ the BBB.

So: they're not selling Original Boxed, unused NEW as new, their software and/or fulfillment doesn't match what I ordered, their customer service is poor (and rude), and you have to pay your own postage for returns, even when it's their fault. Definitely would not recommend.