Overview
CARiD has a rating of 3.7 stars from 5,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Had a fantastic conversation with with one of your salesman Konrad. Double and triple check to make sure order was completed correctly Arrived when he said it would so transaction complete. Thx!
The CARiD rep was very knowledgeable and polite. As a veteran I really appreciated the military discount. Parts were delivered quickly, just in a few days.
Dear Joseph,
Thank you so much for your kind words! We're honored to have been able to assist you and we greatly appreciate your service. We're glad you had a positive experience with our team and that your parts arrived quickly. Don't hesitate to reach out if you need anything in the future!
Sincerely,
Consumer Relations
I decided to order a brake part from CARiD, first time ever getting anything from the site.
My stuff came as described, and on time. Happy with my purchase.
Dear Anthony,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
I never bought from CarID before so I was a little skeptical but they had the exact wheels I needed to get my grandmothers car fixed up. Order arrived fast and exactly as described..
Dear Mark,
We're so glad we could earn your trust! Thanks for giving us a shot — and for getting Grandma’s car back on the road!
Thank you,
Consumer Relations
I have an older (2000) model year boat, and I was able to find the EXACT Taco match on this site, ordered it and BOOM it was Actually an exact match! This is so rare in this day and time. To say I am delighted is an understatement! I will use this company a LOT going forward.
Dear Doug,
We're absolutely thrilled to hear this—thank you! Finding the exact match for an older model can be a challenge, so we're glad we could deliver what you needed. It means a lot to know we made that search worthwhile, and we look forward to helping you again in the future!
Sincerely,
Consumer Relations
Received parts on April 10,2015 by FED EX but when
I open the back I found out that the parts were broken. I contacted customer service immediately and sent photos of damages as requested but as of now I don't receive any reply from them.
Dear Miguel,
We sincerely apologize for the inconvenience you've experienced with the damaged parts. We strive to reply within 24 business hours. We did respond to your email on April 14th regarding the issue. A damage claim has also been filed on your behalf. Please check your email for further details, and feel free to reach out again if you have any questions or need additional assistance. Thank you for your understanding.
Sincerely,
Consumer Relations
I found the wheels online that I really liked a lot and it said guaranteed to fit and they didn't. However I liked the wheels enough to modify my brake caliper some to make them work. When I opened the wheels up that were just wrapped in plastic I found 2 of them damaged. After contacting Car Id I was then forced to deal with Fed ex for shipping damage instead of just making it right for me and going after re-imbursement for the damaged wheels on their own. I supplied pictures of the damaged wheels, packaging, tracking information and everything all to be told "fed ex" wanted more information and pictures. At which point I emailed back asking exactly what else they want for pictures just to receive an email days later stating my claim was denied for not sending additional pictures. So clearly no one took the time to read the email that clearly asked what other information or pictures was needed. After fighting this back and forth they finally made it right and sent me 2 replacement wheels. Not to mention the tire pressure sensors do not program that I paid for and has a highway vibration but they were "road force balanced". Overall I'm not very happy with my experience and feel like the company should have taken care of the customer over obvious shipping damage instead of making me jump through loops to prove it was indeed shipping damage.
Dear Chad,
We sincerely apologize for the challenges you faced during your recent order. We understand that the damage claim process can be exhausting and requires a lot of information, but we want you to know that we stand by you until the refund or replacement is processed. We're glad we were able to send you replacement wheels, but we recognize that there were other issues with your order. We appreciate your feedback and are committed to improving our processes to better serve our customers in the future.
Sincerely,
Consumer Relations
Headlights fit great look great work just fine. Only problem is the harness that came with. It doesn't support highbeams.
Dear Nathan,
Thank you for your feedback. We’re glad to hear that the headlights fit and work well for you, but we apologize for the issue with the harness not supporting high beams. Your experience is important to us, and we appreciate your loyalty. We will take your comments into consideration as we strive to improve our products. If you need assistance with this matter, please reach out to our customer service team.
Sincerely,
Consumer Relations
Ever ytime I have placed and order it has always been prompt and accurate. I even received some items quicker than I expected. Love shopping here for all of my car needs.
Dear Iverson,
Thank you so much for sharing your excellent experience with us. We’re delighted to know everything met your expectations and truly appreciate your support. Looking forward to serving you again whenever the need arises!
Sincerely,
Consumer Relations
Good option compared to the other options that were out there. The only part I didn't like was they didn't come with any bulbs or ballast and if it wasn't for that, it would've been five stars
Dear Joshua,
Thanks for your honest review! We're glad you liked the lights overall, and we appreciate your note about the missing bulbs and ballast.
Thank you,
Consumer Relations
I was having a hard time trying to find a front shocks absorber for my 2008 fuso box truck, but truck ID had my back, fast shipping and excellent customer service….
Dear Elson,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires our team to continue delivering the best service possible.
Sincerely,
Consumer Relations
Order received in a timely manner with no issues. I have used them before with the sene results. Would highly recommend them to other people that are in need of exact matches fir their vehicles.
Dear Kenneth,
Thank you for your positive feedback! We're so glad to hear that you had a great experience with us again. We truly appreciate your loyalty and are pleased to know that we could meet your expectations with timely delivery and exact matches for your vehicle. Thank you for recommending us! We're here whenever you need us.
Sincerely,
Consumer Relations
They sent me the wrong part and had to wait for the right part to be shipped it took an extra week to get my order not too satisfied with your company
Dear Kerry,
We sincerely apologize for the mix-up with your order and the inconvenience it caused. Our team strives for 100% accuracy, and we regret that we fell short in this instance. We sent the replacement part four days after you reported the issue, but we understand that waiting an extra week is frustrating. Your feedback is important to us, and we will use it to improve our services moving forward. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Where do I begin? I called, did not have to wait long. Talked with a real person. Was extremely helpful and polite - respectful, professional. Delivery was fast. All in all a pleasant experience.
Dear Steven,
We’re so glad our team could help and that your experience was both quick and professional. Thank you for choosing us—we’d love to assist again anytime!
Thank you,
Consumer Relations
The center console on my truck broke after many years but they warrantied the part with no issues. Great customer service. Would definitely buy from CARiD again.
Dear Part,
Thank you for sharing your positive experience! We're so glad to hear that our team was able to quickly resolve the issue with your center console and provide you with excellent customer service. It's great to know you'll be returning to CARiD in the future. We truly appreciate your trust in us!
Sincerely,
Consumer Relations
I ordered three items. Each item had a different shipping fee and it is not clearly shown in the order checkout screen. Once I realized that the shipping fee for one of the items would be half the price of the item I reached out to cancel that particular item in the order. This was all in the same day within a few hours of the order. The item had not yet been shipped. I reached out through the live chat option and spoke to an agent to cancel the item. I received confirmation of the cancelled item and then the very next day received a notification that the item had shipped. Upon reaching out to customer support they told me there was nothing that could be done because their system is designed to fulfill orders very fast. But my counter argument to that is that if your system is designed to fulfill orders very fast then it should also be capable of cancelling orders very fast. There is no designated window for you to be able to cancel items but a reasonable person would think that if they cancelled an order a few hours after placing it that there should be no issues. After speaking to customer service I was left with the only options being to either keep the item or return it and pay a return fee ( on top of the delivery fee that I had been charged.)
Dear Aaron,
We appreciate your feedback and understand your frustration regarding the cancellation of your order. Our system is designed for fast shipping, which can sometimes lead to items being shipped before cancellations are processed. As changes to existing orders are done manually to avoid errors, they require 24-48 hours to complete. We apologize for any confusion. Please check your email for further details. Your input is valuable, and we will use it to improve our processes in the future.
Sincerely,
Consumer Relations
Bought rear valance after someone backed into my 2020 2SS Convertible, the part looks good. Dealer wanted $575 got this one for about $300. I hadn't had it installed yet. Hope it goes well...
Dear Carlos,
Thank you so much for your kind feedback! We truly appreciate your trust and support, and we're delighted to have exceeded your expectations. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
The part was correct, no problems, i was happy with the part and only problem was that it took more then what the website said 3 days later instead of over night shipping
Dear Pablo,
Thank you sincerely for your kind words and excellent feedback. We’re committed to providing quality and reliable service, and your satisfaction means a great deal to us. We truly appreciate your trust and look forward to serving you again.
Sincerely,
Consumer Relations
Customer service was excellent, Made sure i had the right part and checked if i had any discounts to offer, such as military discount. Delivery was on time and in good shape.
Dear Edgar,
Thank you for your kind words! We're glad to hear that our customer service was able to assist you in finding the right part and ensuring you got the best possible deal. We take pride in carrying a wide range of hard-to-find parts and accessories. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered side molding for a 10 year old truck! Shipped before the expected date, and came in perfect. Paint matched perfect and so far so good!
Dear Griffin,
We’re thrilled the part arrived early and matched your truck perfectly. Thank you for the thoughtful review and for trusting us with your restoration!
Thank you,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dee,
Thank you so much for your enthusiastic feedback! It means a lot to us to know we're providing the quality and service our customers rely on. We look forward to continuing to earn your trust with every visit.
Sincerely,
Consumer Relations