Overview
CARiD has a rating of 3.7 stars from 5,529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Very good price and i had my order in 2 days, you can't beat that!
Federico was excellent helping me to find the eight part customer service, good pricing and parts
I think they try, but not quite up to participate on service. Keep trying!
Juan and the staff was very helpful in doing a good customers services.
They did a great job found my parts and it was not easy
Carid is fantastic, I recommend it to anyone and everyone
Don't waste your money!
The people that work here are Real stupid!,!
TWICE received wrong product,!
Excellent service. I had to cancel an order and it was done so promptly.
I had a great experience shopping for my truck parts thank you!
They changed the shipping date twice! Hey maybe it will be three times. I'm stilling waiting.
Prompt shipping, Great products super communication Will buy from again they keep you updated on your order every step of the way. GOOD JOB CARiD
The worst customer serv! Stay Away! Waited 9 days for a part to find out that it was never shipped.
Dear Allen,
Thank you for your frankness and for bringing our attention to the issue you have faced with. Please allow me to assist you regarding this matter and try to rectify the situation. I kindly ask you to reply me back at alison.rh@carid.com with your order confirmation #. I will be more than happy to assist you.
Sincerely,
Consumer Relations Team at CARID.com
Shipping time is horrible wont order again should not have to wait 7 days for parts!
Dear Eric,
Thank you letting us know about the issue. I am sure we can sort it out. I will be more than happy to look into this issue, if you could share your order number with me here.
Sincerely,
Consumer Relations Team at CARID.com
Purchased brake tools, received broken dirty/greasy item. Will not replace or return money. Run!
Dear Jeffrey,
We are extremely sorry for the damage that was done to your product during transit.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here:
https://www.carid.com/terms-and-conditions.html
In order for us to start a damage claim with the shipping carrier and resolve your issue, we would kindly ask you to provide us with a few images showing the damaged product, shipping box and packaging materials.
Unfortunately, I was unable to locate your order in our system. Please, email me with your order details at mila.pa@carid.com, so I could look into the issue and provide you with updates. I would also like to offer you compensation for the inconvenience.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
I DO NOT RECOMMEND THIS COMPANY! IT'S SPAM! BAD CUSTOMER SERVICE, TOOK MORE THAN 1 MONTH TO GET MY MONEY BACK. VERY UNHAPPY WITH CARID.COM
Dear Irina,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
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Dear Daniel,
Thank you for the 5 stars! We're so glad to hear you had a great experience. If you ever need anything else, feel free to reach out!
Sincerely,
Consumer Relations
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Dear Norberto,
Thank you for your feedback! We're glad to hear you had a good experience with our service. We appreciate your 5-star rating and look forward to assisting you again!
Sincerely,
Consumer Relations
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Dear Seth,
Thanks for the 5 stars, Seth! We appreciate the enthusiasm—glad we could make it a great experience.
Thank you,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steve,
Please accept my apologies for the unsatisfactory assistance.
If you do not mind to share your order number with me at alison.rh@carid.com, I will be more than happy to get involved in the situation and rush the resolution.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com