CardPoolReviews 759

I purchased and paid for a $50 e-gift card on 3/31 for an upcoming
Event, it's 4/3 and I've received nothing. No email inquiry
Response. Their site states e-gift cards are emailed within 10 minutes,
Sometimes it can take up to 1 business day. There would be no reason to
Not immediately process an order if they actually have the e-card in
Their system, their software should be programmed to do so. They're
Obviously a very shady business if they're advertising e-cards they
Don't have or are incompetent. They have now spoiled the event I planned
To use it for. This company needs to be investigated by ic3 and SHUT
DOWN! I'll be reporting them and everyone else who's been taken
Advantage of should as well!

I highly recommend going to the Better Business Bureau's page for Cardpool and filing a complaint if this happened to you: https://www.bbb.org/us/ca/pleasanton/profile/ecommerce/cardpoolcom-1116-*******

Bought some gift cards that turned out to be invalid so I contacted cardpool multiple times and never received a response. So I contacted the gift card company who told me the cards were invalid because they were purchased fraudulently (I assume by a user who posted them to cardpool). Never heard back from cardpool.

I bought gift cards for one merchant and they were electronic but took too long to get to me through e-mail (which should be almost instant)... the item I was trying to purchase went out of stock and then back off sale back to its original price which was double the amount. $300 instead of on sale for $150 when I bought the gift cards. I've been e-mailing for a month now and NO responses, not a single one!
Then I purchased a gift card last week and still have not received it. Other sites I've used I get the gift card within 15 mins... this one I'm lucky if I get it at all and definitely no refunds whatsoever... don't waste your money even if they price for a bigger discount it's not worth losing a couple of hundred dollars or more.

The screenshot shows their one automated response saying they will get back to me... but when? In a few years?

First GIANT RED FLAG is there is NO customer support, just an automated email saying they will get back to you in a few DAYSSS. No phone number, no online chat, nothing. Second GIANT RED FLAG they have OLD/MISLEADING/FAKE reviews posted on their website saying people gave them 4 stars on trust pilot but looking on there it's wayyyyy lower. I bought an e-card which should have been delivered within 10 mins at the MOST 1 business day and I STILL haven't received it. I tried to cancel because by the time I get it I won't need it anymore but there's NO CUSTOMER SERVICE! Based on my experience and the reviews the owners /employees no longer care about running this business and they should just shut it down if they are not going to take business seriously.

I purchased a Dunkin' Donuts card and tried putting it on my app and using it in the store multiple times and it never worked. I ultimately found out through Dunkin that it had been originally purchased with a stolen credit card and was therefore deactivated. I must have left over a dozen messages on 2 separate numbers and emailed 6 times. Unfortunately now it's beyond the 60 days to dispute through my credit card and I've just come to the conclusion that I am out the $80 bucks.

I'm not sure when it happened, but a change of ownership or something else happened to cause them to become a scam. I have sold numerous gift cards, both physically and electronically to Cardpool in the past. No problems. But I recently sold them a e-gift card and after nearly 3 weeks, it's still sitting there "in review". Emails go unanswered and there is no way to contact a live person. Thankfully, this was not physically sent to them and I can cancel. If this is your situation (e gift card), go to your account, pull up listings and delete. This will cancel the transaction. They need to be reported to the Better Business Bureau! Stay Away!