CardPoolReviews 759

I've tried to call them at least 5 times as well as written emails. I bought a Starbucks card for $90 and was told by the barista that there was no money on that card. Since I have used them for 3 years with no problems I assumed they would make good on the card. I have even recommended them in the past to others. Something is definitely wrong here. I suspect that business is not good for them right now. Buyer beware. These other bad reviews are, most likely, accurate.

I mailed them physical cards to a restaurant and they've kept them without paying me. They absolutely will not respond to emails no matter how times or addresses i send from. They have no phone support. My cards have been in review for over 3 weeks.

I used cardpool about a year ago with no problem. So when I had another gift card I had no use for, I thought it would be safe to sell it to Cardpool again. WRONG! They took my gift card and although I did initially get a confirmation email, they never mailed my payment. I've tried reaching them by email and phone. Their email kicks out an automated message saying they will respond in the order they received your email. I've waited several weeks and not heard back. I was only able to leave a message by phone and didn't receive a response back from that either. I will NEVER use this company again.

I used to use this site and never had too many problems. Around Christmas, I sold some gift cards and didn't receive my payment. After contacting them a couple of times, a week or so later, I received my payments without any other contact. At the beginning of April, I sold a gift card and they never paid me. I have emailed twice and called, but calls just go to a generic voicemail box and nobody ever returns the calls. Nobody has contacted me back. So now they have my gift card and they won't give me my money. This place is a joke and I see I'm not the only one. I will never use this site again.

Cardpool.com charged my visa credit card 520 times $89.00 in November 2018, which was over $30,000 for gift cards I never requested and never received. They stated
That they sent e-cards to my email. My credit card company wants me to pay for it. I reported it to local police station. It is impossible reach out Cardpool customer service over phone. One time I got lucky to speak with person who said I need to communicate over e-mail only. Over e-mail I get always only automated e-mail responds. Now my credit score changed to poor. Bank harassing me with hour long phone calls, with same questions.

I bought an e-gift card online from CardPool 2 weeks ago and it was supposed to be emailed to me within 1 business days. After a few business days I emailed CardPool Support and inquired when I might receive it. The birthday passed and I had no e-gift card to give to the birthday girl! It's been 2 weeks and they have not even responded to my email that I sent 10 days ago inquiring what had happened to the card I was supposed to get! The information they provide when you buy the gift card is apparently a lie and then they don't even respond to email inquiries. I had to make it up for the birthday girl who needed to buy something with the e-card I had told her she would get almost 2 weeks ago so I obviously want to cancel the whole CardPool transaction now but they don't even pick up the phone when I call customer service!

I bought a card and waited two weeks before I contacted them to an obvious auto respond and can u believe the email states don't contact them AGAIN until u hear from them, otherwise u will lose ur place in line to be contacted, so I waited almost a month before trying again, I've tried going to their chats and that's also automated where u get an automated repeated response. I called, left a message, no response,,, I'm done, I'm contacting my credit card company for a refund.

When I tried to use my GC that I purchased it had a $0 balance. I have been trying to get a response to my emails. They said it could take 3 business days to respond but I'm on 3 weeks with no response. Good luck to you if you do business with them. The money I was suppose to save is not worth this hassle.

I've used Cardpool for a couple of years now to save money on gift cards. From that standpoint, it's been great... as long as there is no issue. However, on two occasions I have ran into issues with the business not honoring the cards.

The only support number gets you to a voicemail that no one responds to, period. The email support takes FOREVER... literally. The latest issue I called the gift card's company support and spoke to someone who informed me the card had been frozen due to suspected fraud. I sent an email to the Cardpool support that day. A week later it still has not been responded to, forcing me to dispute the charge on my card.

Bottom line: It's a great service... just hope you never need help!

Sold a $25 PaPa Johns gift card to this loser company 01/06/2019. As of April 6th, 2019 have yet to receive the Amazon gift card they promised me. I have e-mailed 5 times over the past few months and always get an automated response saying they will get back to me in a few days but they don't. Notified the BBB who attempted to contact the company but were unsuccessful. They probably honor a few transactions to keep the sham going but they are flat out stealing from people. I don't buy the back log story from a change of ownership at this point either. CardPool knows perfectly well that are playing a con game which is why they won't respond to to the BBB or the customers whom they've scammed.

I sold a physical $100 card to card pool. It was in review for 2 1/2 months. Thought I was ripped off. Never could get ahold of anyone, only automated responses.

Finally they email me saying sorry, they were bought out from someone else and we're in the process of moving to another location. Now they've moved and cleared my card and sent me my check. I received it yesterday and have deposited it in my bank. I'm still worried if the check bounces, praying it don't. I'll update once it clears.

1 thing that prob helped me was I contacted the BBB as well who were contacting cardpool to resolve the issue. Well I did receive my check. So we will see.