CardPoolReviews 759

I submitted a card for sale twice and it just sat "In Review" for weeks. First I tried the get a check option and... crickets. Cancelled that and tried the Amazon credit option and sat for several more weeks In Review. Email them you get nothing. Try the online chat and its a bot. Try to call over and over and just get a recording that they are too busy to answer right now they'll call you back but they dont. Their ad says 1 business day for amazon credit. Total BS.

For whatever reason Cardpool is unable to complete transactions once they are started. The result is your gift cards are held hostage for days and weeks. The dirty secret is that you can cancel the transaction on their website. In my case I did this after 4 business days after reading negative review after negative review. My cards still had all their value. And get this, one of my transactions could not be cancelled on the website because apparently it does not do that if there are multiple cards in one transaction. I emailed their customer service with "cancel transaction xxxx"in the subject line. I got a response that the transaction was cancelled within 5 minutes. Then I went to CardCash.com where I got my Amazon gift cards within a half a day. In the end I was lucky compared to other people but there was a time I thought I was going to lose $300 in gift cards. This was way too much drama and a stupid waste of time.

I did not receive payment for my giftcards, so I attempted to contact customer service. I sent multiple emails and called customer service at least 20 times (on different days, different times of day) with no response. I finally filed a complaint with the better business bureau. Cardpool issued PART of my payment shortly thereafter (only for 1 out of 2 giftcards sold). They finally answered my emails nearly TWO months after I contacted them basically just saying "we paid you." I'm not saying it's a scam, but they seem pretty incompetent of both keeping up with payment (isn't that one of the most basic functions they should be doing?) and of having any sort of customer service available.

I've tried to sell one card and it says it will send me an Amazon card within a week. Two weeks later and nothing, this is a total scam. Stay away

I originally send in two gift cards on 1/2/19. I finally got my check on 4/30/19. Anybody out there who is having trouble, here is what I did to get my money...

Like so many others, I send an email to their support team. No response. I tried again, still no response. I filed a complain with the BBB. No response.

So I got fed up, and starting to completely bombard their customer support inbox with messages. I just kept copying, pasting, and sending. In all, I probably spammed them with over 100 emails. Sure enough, I quickly got a response from their customer service team after that.

They asked me a few questions, which I answered. Then they stopped responding again. So... I send another big load of emails. Sure enough, they quickly responded again. They re-sent my check on a Thursday, and I had it in my mailbox on Tuesday.

It's ridiculous that I had to do that. But waiting five months is completely unacceptable. So my advice to anyone who can't get a response from Cardpool is to just spam the heck out of their inbox.

To anyone who sold gift cards to Cardpool and their payment is in review': My order was "in review" for 3 weeks. I went ahead and sold my $250 Ticketmaster gift card number with pin # to CardCash.com and got paid in 1 business day with no fee via PayPal. I called to check their customer service and got through to a friendly rep. CardCash is the real deal. CardPool smells scammy. CardCash paid $10 less but it was way worth it having that money securely and swiftly in my bank account. So if your transaction is IN REVIEW' - go ahead and submit your Card and Pin #s elsewhere - and delete your Cardpool payment info and cancel your order!

I bought a $50 ExxonMobil gift card for a friend for Christmas. When she tried to use it, it had a $0 balance. I contacted Cardpool multiple times for a refund and got no response. I filed a complaint with BBB who contacted Cardpool. Cardpool said they had emailed me about it. Never got the email or the refund and BBB wouldn't take it any further because Cardpool had responded to them. I contacted the California Attorney General's office and provided all the information. I received a letter from the AG saying they were contacting Cardpool for an explanation. Shortly thereafter I received an email from Cardpool saying my refund request had been processed and should show up on my card in the next few days, and it did!

I've seen so many bad reviews for Cardpool that I decided to write about my positive experience. I think some people aren't giving it enough time. I went on their website around January 20th. I was selling a $25 Fandango gift card. I input all of my gift card info and waited patiently. On February 9th I got an email saying they processed the transaction and were mailing my check. On February 15th I received my check. I think if people are in a big hurry this may not be the website for you. However, if you are just hoping to unload a gift card you know you will not use, it's a great option.

If I could have, I would have given them a 0. I sent two gift cards, and I never heard from them. I e-mailed them, and then they said they had received them. This was month after I had sent them. Then 3 weeks later I have to e-mail them again to see when my gift card would be coming to me for the two gift cards I sent them, and only then did they tell me they had cancelled my transaction because it was a high risk. The e-mail then went on to tell me that they would not give me any other information and were going to send the original gifts cards I sent them back to me. They are dishonest and their customer service is beyond terrible.