CardPoolReviews 759

Let me start off by saying that I write very little reviews, but Cardpool's service thus far has been so bad I am compelled to. I purchased 3 separate sets of gift cards on 1/4/19.2 of 3 orders were fulfilled by 1/6/19. The remaining order is still open as of 1/15/19 and I have no way to get a hold of Cardpool. This is highly unacceptable and a far cry from what their website says (often within 10 minutes, but typically within 3 business days). Mind you these were e-cards as well. This order says pending review. What are they reviewing?! If they don't have the cards cancel the order? It is a very simple transaction so I personally wonder if there pending review category just buys them time for inefficiencies in their process and/or issues with the card balances you purchase. I heard they manually validate the card balances after you order them and before they ship them. I suppose that may be good, but if they are worried the value doesn't match what they purchased (eg has changed since their acquisition of the card - how are they certain it wont change after you receive it?). Anyways, I just need to order something online and now I am stuck in a catch 22. Move ahead without the gift cards and risk being stuck with unused gift cards or wait to resolve this and risk the items I want to order go out of stock. Cardpool accepts emails and I have emailed them 2x (1/8 and 1/11) with no emailed responses. The did call me on 1/11 and left a VM (before my second email) stating that they need some additional verification from me. What could they possibly need? My name, address, CC info? This is a simple transaction folks. They should have an option to cancel order that drags on this long. The VM left a phone number (alas), but after a few greetings, which implies someone may answer (which I question the validity of), you get a VM. I have called at various times of the day and no one ever answers! I am done with Cardpool.

Cardpool sold me a gift card for Dillards on Oct 29,2018 (Order #*******). They charged me $85. There was supposed to be $100 in that card. On Jan 1st, 2019, I tried to use that card online. It turns out that the balance of the card is zero. They sold me a gift card that has zero balance and charged me $85 for that. Essentially, they stole my $85. I emailed them on Jan 1st and I tried to call them. They will never respond to my emails or calls. I left them 7 voicemails and 14 emails so far over the last 13 days and there's still no response. I once had a similar issue with another gift card seller, called (Raise) and they issued me refund instantly, they never ignored my calls and emails. But Cardpool scammed me. I have been waiting for 13 days for an answer from CardPool and there's nothing. They stole my money and they never respond to me. I also already filed a complaint with BBB and CFBP against them. They never responded to BBB/CFBP. Cardpool will never answer my phone call. Cardpool will never respond to my emails. My voicemails will go to trash. Adam Hazim *******440 *******@ymail.com

I submitted my card 11 BUSINESS days ago. I get it was the holidays, they say it takes 2 business days but maybe more over the holidays. Cool no problem. After 6 business days and 0 updates to my listing (still in Review) I email their support seeing if something is wrong or just really to get any sort of feedback on my pending listing.

5 more business days later not a single word from their support nor any change to my "in review' listing. F that I'm out. Come here and read some horror stories! Dodged a bullet it seems. I'll sell my card at a much more reputable place.

I bought a card that was supposed to have $100 balance on it. I bought it for $88. I went to try to use it and it has $73 on it! I have tried in every way to contact cardpool and they don't respond! I have emailed on multiple occasions and managed to dig up a phone number for them on google and called but all you get is a voicemail that they never return! Very unhappy and feel this will not get resolved because they don't have a customer service!

I sold them a 415$ kohls card. Gave them my information on my card and guess what? Surprise...! I didn't get nada from nothing... no notification or nothing so my family and 3 daughter's of mine went shopping thinking the transaction didn't go through. They milked me of everything. Contacted kohls with no help after calling and emailing cardpool. No response at all hours like their always busy. It smells like a duck, it's a dam duck.! Straight scam.! Logged in and they erase all transactions of mine too. Hope the FBI GET THEM like I read. They fake and good at it. DONT FALL FOR THEM. They even erase the transaction again!

The concept is great, but just as others have stated, when I purchased an electronic gift card it was later cancelled. The site says if you purchase an electronic gift card it is usually delivered in 10 minutes but can take up to a business day. I waited a business day and still had not received an email with the gift card. I emailed Cardpool and then was informed that the transaction had been canceled because there was no inventory. Waste of time, they could at least take the initiative to be proactive and inform the customer if there is no longer inventory instead of making them wait.