CardPoolReviews 759

Half of my purchases have been cancelled because there was no inventory. I was thrilled, done with my Christmas shopping at last but a free days later I was sunk with an email that my orders were cancelled. I boughta bunch of $50 certs for $32. Great deals! Cardpool inventory still says that they have cards available. I tried calling. Nope! Leave a message or try email. Will the cards I already purchased even work? Risk embarrassment and loss of $200 bucks? I am losing faith and very disappointed and still have to find presents when I thought I was done. You suck Cardpool! You were recommended to me and I should of went somewhere else!

Cardpool sold me a fraudulent paper gift card face value $50. I purchased it for$39. I tried using it at the restaurant and balance was $0. I was embarrassed, as you can imagine!
I sent out two emails to ask cardpool to solve this matter. They have never returned email or a phone call.
I am very disappointed and dissatisfied with the way they conduct business. They are unreliable. You are loosing you money more than save by going business with them.

My story. I had a Target Gift Card with a verified amount of 125.00. I wished to exchange it for an Amazon E-Gift card at a lower exchange. The website accepted the Card's information and the FAQ stated I would receive my E-Card within 2 business days during peak holiday season. Four days later they still had not processed our transaction and when emailing support, they took another two days to finally respond.

Their response was vague and without merit. They claimed that due to "Risk Assessment" they would not be processing my request. They provided no details and anyone with common sense knows that this response was due to my reaching out to support over the excessive time delay in processing our transaction.

I would not recommend anyone using Cardpool. They don't contact customers when there's an issue and refuse service if you contact them to inquire about the transaction. I will be sharing this story with the BBB as well. BTW. Many, many complaints filed with the BBB over this and other shady practices they indulge in. Safeway and Blackhawk should be ashamed themselves. Cesspool would be a more fitting name for this company.

I've attached their discriminatory response from a McJob CSR named Lindsay after 4 business days AND after I emailed support about the 2 day turnaround time they failed to meet on their own FAQ page.

I was a long time customer but for this recent and BIG purchase I made. They screwed me up royally.
For the most part I made $2000 plus GC PURCHASE IN which included a Bloomingdales gift card, never opened until now when I went to the store and release that my $800 plus for a GC I PAID IS NOT even a valid card based on Bloomingdales support.
Now it has been 5 days and i am waiting for carpool support reply!
So pissed that I invested so much and they so not care

I sent them a $500 Home Depot gift card I got as a birthday gift. They said it would take 3-7 business days to receive my check in the mail. I'm going on to week 2 now without my check, I email them to send a new check and they refuse saying it's in USPS hands now. I don't know where to go from here and I'm livid I believed this company was legit. Does anyone know anything I can do to get my money back or the gift card credit? I called Home Depot and the money was already used. Also on their website there is a certification for BBB and Truste so that people feel more comfortable working with cardpool but when you click on these links this is what you see (refer to picture uploaded)

My initial order at Cardpool was rejected by the bank who issued my credit card, so Cardpool instructed me to contact my bank regarding the rejected order.
I called my bank and confirmed that the transactions were legit. Then I went back to Cardpool and place an new order. However, this time, Cardpool canceled my order because their risk assessment team rejected me. I do not understand what the risk is after I did all they told me to do: contacted my bank and confirmed the transactions with my bank. I have even sold two gift cards on Cardpool before and had no problem at all. I did not have any bad record with Cardpool and all of a sudden their risk assessment team thinks that I am a risk? WTF?

I submitted a $100 gift card over a month ago. A month a half to be exact. After about a week without receiving it in the mail I contacted their support team and they said it had bee sent out and I should receive it soon but it an take up to a month in the mail. They said if I still didn't have it in three weeks they would cancel it and send a new one. After three weeks had passed I contacted them again and this time they said that my check had been cashed already and the day they told me it had been cashed was a day before I contacted them the first time and they told me it was in the mail. Why wouldn't they have told me the first time that it had already been cashed? Then they proceeded to say they could help me and asked for my full name and address again. After giving them everything they had asked for they just responded and said "That is the name and address the check was sent to, Thank you". I have a feeling a check was never sent and this is there way of stealing gift cards from people. This whole time I was never given a actually email to contact I just had to keep emailing the support email and I would get the same auto-generated response and then about 2 days later they would actually respond. Also they have no available phone number. What company doesn't have a phone number to call? I would advise not to use this company. You cant even write a review on their website unless they send you a link to write one after you use their service. Of course they didn't send me a link because they don't want others to see that they scam people and their website is a set up. I have plenty of photos emails back and forth of this company trying to act like they are the good guy and actually sent a check. They say they can't see who cashed it but I know that is false. They never sent a check that is why they wont help me because the company is a scam.

Use this company they say... they'll pay for your gift cards they say... Hasn't happened yet and I sent my $250 GIFTCARD out on the 4th of September and haven't received anything... it's been 15 days. I have emailed- no reply and I have called and left several messages (cause the call volume is too high) with still No response! This company is not a trustworthy company. DO NOT send them your gift cards USE the machine if you can! NOT HAPPY!

Wow, after reading these reviews I am so relieved Cardpool canceled my order due to a "failed risk assessment." Initially I was pissed, wondering why they would just cancel my order with no explanation and refuse to give me any additional information about why they canceled. I was just trying to buy some discounted gift cards to include in a raffle basket I'm donating to a local animal shelter. Now I'm relieved (but still going to watch my VISA statement for any shenanigans from these people). Note to self- read reviews before clicking purchase next time!